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View Full Version : Mertailor Basic silicone tail(new) color leaving and coloring bathroom floor



Merenneito Nerissa
06-21-2015, 05:21 AM
As much as I have said how much I love my two Mertailor tails I have to admit that I'm itsybitsy disappointed right now...
I noticed last week that my tail actually left markings on our bathroom floor, markings that stick. It also had colored our fence in our sauna, with this strange ink-like color which the tail didn't even have, on it's surface. I have used the tail in the water like 5 times...
I messaged my problem to mertailor, got an answer for asking some pics to closer investigation. Sent pics of the floor, and the tail, even though I didn't notice at the time that there were anything on the tail. Later I did. There's spots on the backside of the tail where the paint has gone off and revealed the ink-like color underneath the paint, so that was where the color has absorbed to our floor. I sent those pics for mertailor too. Got the answer for asking, what part of the tail was that pic from. I told, that it was from backside, about three inches above where heels are. The answer was this:

" Neea,

I'm not even sure how to respond to that.
Best Wishes,

The Crew of Mertailor LLC

1570 N Meadowcrest Blvd
Crystal River, Florida 34429
Tel: (352) 228-4934 (tel:%28352%29%20228-4934)
Monday-Friday 10:00 AM - 5:00 PM EST
W: www.themertailor.com (http://www.themertailor.com/)
E: info@themertailor.com "


Like, uhmm.... Well, thanks...

I haven't earlier sent any negative feedback about him in here, but now I have to, cause I'm disappointed and a bit mad. I'm just a lil bit worried if my tail colors f.ex. clients floor or smthn like that. Would be friggin awesome.. I suggested solution like him to send me sil-poxy and pigments for me to repaint my tail but he hasn't even answered. Nothing like this happened with my partial silicone tail.

Has anyone has any problems like this?

Merenneito Nerissa
06-21-2015, 05:25 AM
And the pictures here, here u can see how the paint has come off from the edges of scales:

30764

and here are the markings on the floor:

30765

Lotus the Mermaid
06-21-2015, 06:35 AM
I wish I could help, but all I can say is that's no way to treat your customer. I'm so, so sorry. I hope and pray you can get it fixed! :(

Yulia
06-21-2015, 06:59 AM
Well that sucks. ):

Hrm hrm Tigg's tails hrm hrm

Yulia
06-21-2015, 07:01 AM
No but seriously, I hope he gives you another answer, probably he hasn't seen this happen before and don't know what to do.
It's so new, doesn't he have any kind of guarantee?

Merenneito Nerissa
06-21-2015, 07:12 AM
I don't think these have any guarantees, I hope so too(that he tries to figure out a solution), but he answered quite quickly before that last one and I wish he would have said smthn like " let me see what I can do " or anything to show me that he wants to help, but now I have been already many days in information blackout. I sent him two messages after the "not no what to say"-message, that smthn should be done with this cause I can't work with a tail that colors places, and another message with the suggestion of him sending me fixing materials and me fixing the tail by myself. I really hope he would answer, but if not, then I just have to order sil-poxy myself, that would be about 100 euros...

Lotus the Mermaid
06-21-2015, 07:16 AM
I don't think these have any guarantees, I hope so too(that he tries to figure out a solution), but he answered quite quickly before that last one and I wish he would have said smthn like " let me see what I can do " or anything to show me that he wants to help, but now I have been already many days in information blackout. I sent him two messages after the "not no what to say"-message, that smthn should be done with this cause I can't work with a tail that colors places, and another message with the suggestion of him sending me fixing materials and me fixing the tail by myself. I really hope he would answer, but if not, then I just have to order sil-poxy myself, that would be about 100 euros...

Sadly, if you read his other reviews, there have been a few customers with paint job issues. Most of them have given customer service complaints. I don't think that's a coincidence, sadly. Maybe you could at least get a partial refund to help pay for the cost of fixing it?

Merenneito Nerissa
06-21-2015, 07:46 AM
Yeah, I know, I've read those reviews but after having good experiences of my partial silicone I took a risk to order this basic one with custom fluke, and the tail is absolutely beautiful and functional, it swims great and everything but this issue is smthn quite new, paint has also rubbed of a bit from my previous tail but I've been using it a lot so it's absolutely fine and understandable, but this tail leaving color everywhere.. wow :/

Merenneito Nerissa
06-21-2015, 07:50 AM
And the color is kinda absorbed on the floor, it's not scrubbable off (I've no idea how to say that but you get the idea..? :) )

-Annwyn-
06-21-2015, 08:13 AM
That is unusual. IMHO it looks like some of the paint hasn't dried thoroughly enough in some parts and has rubbed off, maybe?

Still, the equivalent of making a non-committal noise as a response seems a bit weird. I hope he comes back around with an answer for you.

Merman Arion
06-21-2015, 08:28 AM
Still, the equivalent of making a non-committal noise as a response seems a bit weird. I hope he comes back around with an answer for you.

I wouldn't hold my breath on that :rolleyes:

Just saying.

AniaR
06-21-2015, 11:03 AM
Weird!! I've never had paint come off a silicone tail unless it was physically scraped

BayouMermaid
06-21-2015, 11:43 AM
Looks like it is still uncured :/

Seatan
06-21-2015, 12:06 PM
If it is uncured at this point then it was mixed incorrectly and is never going to cure. :( That REALLY sucks.

Merenneito Nerissa
06-21-2015, 12:16 PM
How can you tell if silicone is still uncured? It feels like normal silicone, same as previous tail. It's a bit thinner layer though, as well as it seems to be very thin layer of paint also, but is it somehow softer or what?

Merenneito Nerissa
06-21-2015, 12:18 PM
Could I maybe ask for some kind of refund? This is kinda frustrating... And I was thinking like everything went so well with my tails...

Seatan
06-21-2015, 01:01 PM
How can you tell if silicone is still uncured? It feels like normal silicone, same as previous tail. It's a bit thinner layer though, as well as it seems to be very thin layer of paint also, but is it somehow softer or what?

If it feels like normal silicone then it should be cured. Uncured silicone would feel different, be softer.

Yulia
06-21-2015, 01:07 PM
But why would uncured silicone get absorbed by wood?
Doesn't seem normal. And it looks like it's only the painted layer (with pigments and probably silicone thinner) that is rubbing off.
Hmmm....

Maybe email smoothon? I mean it's their product in some sort.

Seatan
06-21-2015, 01:22 PM
Could I maybe ask for some kind of refund? This is kinda frustrating... And I was thinking like everything went so well with my tails...

I would start asking for a refund right away, but only count on getting an exchange. The Mertailor contract STRICTLY says no refunds, but it contradicts itself on returns. Eric doesn't have the best CS track record, so earlier the better. Be VERY professional about it, using proper terms.

When the product was ordered it was made clear that it was intended for use in public areas as an important part of my business venture. However, due to the permanent streaking of color it leaves behind when brushed against various surfaces (an action that, as a fellow mermaid performer you know is inevitable when performing), I am unable to use this product for its intended purpose--performance in public areas such as city and personal pools where any kind of marking is prohibited, and I would be asked to vacate the pool area if the product left residue of any kind behind. Since this product cannot be used for the purposes intended due to a presently unknown fault in the production of the item, I ask that you issue me a full refund, and I will return the faulty product so that you may perform tests on it to discover the reason for the defect. My paypal email is . I will ship you the tail as soon as the refund is issued and will email you tracking as verification. I ask that the amount be returned within 72 hours so that the money can be invested in a usable product and my business can continue as normal. Thank You.

If he doesn't respond or refuses return:

As stated before, when ordering the product it was made clear that it was meant for professional public performances. Due to a fault in the tail design, it is impossible for me to use the product as intended, and I ask that you please refund my money or, if this is not possible, replace it with a well tested product that meets the standards necessary for the use of the product in a professional setting. If the money is not refunded or a replacement agreed upon within 72 hours, I will contact the Better Business Bureau in regards to the situation, as well as turning to my attorney for further communications.

In regards to contractual bindings, I was urged to disclose to you the following: Your websites states "[I]Accordingly, Mertailor LLC shall not be liable for any error or inaccuracy in the photographs or graphical representation of Mertailor LLC Products displayed on the Website. If there are certain physical properties that are important to you, you should ask us to verify these for you before you make your purchase" however, this issue is with the quality and usability of the product, not with any variances in appearance. Therefore, it does not fall under this statute. It also states "Although all of our Products are completely cured and made skin safe, our Products are made in a facility that has traces of various chemicals such as silicone rubber, latex rubber, epoxy, fiberglass resin, polysulfide rubber, urethane rubber and plastic, foam, adhesives, release agents and sealers. Your Product may come into contact with one of these materials at any given time. Accordingly, Mertailor LLC shall not be liable for any error or inaccuracy for allergic reactions, rashes, burns, skin pigmentations, health defects and or any illness that our Products might cause" however, this is not in regards to physical touch or allergic reactions, but rather permanent stains on public property, and so does not fall beneath this statute, either. Also, though your Inspection Policy requires an inspection within three days, the fault of the product was not one that could be discerned through inspection and therefore does not fall under this limitation.

My attorney also noted that "Return Policy (18)" versus "Defective Products (18.3)" are contradictory, bringing the entire contract into question. In section 18, Return Policy it is stated:

All Products on the Website, unless otherwise stated, are made to order and are considered “Special Order”. Our Products are NON-RETURNABLE, NON-TRANSFERABLE, NON-CANCELLABLE and NON-REFUNDABLE. There are absolutely no exchanges or returns on merchandise purchased. All sales are final.

While 18.3 Defective Products states:

Mertailor LLC is extremely cautious in ensuring that each Product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. If nevertheless you receive a Product that seems to be defective or damaged, you may contact us by email at info@themertailor.com with a detailed email of the damages within one business day upon receipt of the Product for further instructions. Mertailor LLC may classify the Product as a defective Product. Please note that items that are damaged as a result of wear and tear are not considered to be defective. (Please note that the residue was left behind after normal gentle use, not anything that could be defined as "wear and tear.")

If Mertailor LLC declares your Product as defective, the following solutions will be proposed to the Customer, as applicable:

I) Mertailor LLC may send you the same Product in the exact same size, subject to availability,
II) Mertailor LLC may propose an exchange for another Mertailor LLC creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference.
III) Mertailor LLC may propose to repair the original purchased product(s) and return back to the customer at the companies expense.
If Mertailor LLC is at fault for defective or damaged products, the product will be corrected or replaced along with reimbursement of any return shipping monies to Mertailor LLC.

While in the Return Policy you claim all orders are non-returnable, in the Defective Products category you contradict this statement by saying that the product will be corrected or replaced along with shipping reimbursement. These contractual disagreements leave the contract open to interpretation in civil court and, therefore, we ask that you replace the product or refund the money entirely.


And then I would go from there. Don't bother being nice and sweet and civil. Eric won't.

Seatan
06-21-2015, 01:30 PM
But why would uncured silicone get absorbed by wood?
Doesn't seem normal. And it looks like it's only the painted layer (with pigments and probably silicone thinner) that is rubbing off.
Hmmm....

Maybe email smoothon? I mean it's their product in some sort.

I doubt Smooth On would know. This is a production problem, not a problem with the products used to make it. I don't think its silicone rubbing off (though in its uncured form it can be absorbed by wood--but then it would be runny, not just soft.) I think that this is a problem with the paints on top. He may have tried a new mixture or not mixed everything just right or may have tried to short cut. Whichever, I don't think it's silicone that's staining things and rubbing off. I think it's paint.

Merenneito Nerissa
06-21-2015, 01:33 PM
Yulia, yeah it's the painted layer which is rubbing off, but it's the base silicone underneath which is leaving those marks. And it is absorbed on wood but also on the floor which has plastic carpet O.O

Seavanna, Wohoo thanks, that was incredible message! With these things there is also the fact that if I send the tail back it takes a week to travel there and no idea how long when they investigate it and then I don't have a proper tail, and I'd need to have one when cause I still have few gigs. This is sooo difficult. I'll wait for tomorrow cause it's sunday today and sent him mail tomorrow, if he hasn't answered.

Merenneito Nerissa
06-21-2015, 01:34 PM
Oh, ok. Paint is so different color than those marks, and the silicone underneath is same color? I don't know, only thing I know is that I can't get those stains off the floor and this is rental apartment... whoaahh...

Yulia
06-21-2015, 02:43 PM
Well I meant that the "paint" from my knowledge also is silicone, pigments and thinner.
I just thought maybe hear from Smooth-on to see if they have heard of anything like this happening before, and if they know how to get rid of it.

Mermaid Wesley
06-21-2015, 02:47 PM
Huh that's odd. Is it sticky? Uncured silicone is sticky. Is it leaving anything on your legs? Can you rub it onto your hands?


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Merenneito Nerissa
06-21-2015, 02:57 PM
No it's not "rubbable" like that, and not sticky at all. Maybe I really should contact to smooth-on too, at least if they have any tips for me to re-paint my tail, I was thinking of doing it same way as Mermaid Riia has, she has painted her mertailor few times and it looks awesome. Re-painting completely new tail is pretty sad, but at least I know that with full silicone one (whenever the day I'll have the funds appears.. ) I'd go to completely new tailmaker

Mermaid Wesley
06-21-2015, 03:05 PM
That is very strange then. Silicone should absolutely not do that. I don't know what to tell you, which is probably kindof what mertailor is thinking too (though still rude) all I could think is maybe there is pigment on the surface that is not mixed into the silicone and that it is rubbing off?? I wonder if it will stop on it's own with some use.


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Yulia
06-21-2015, 03:27 PM
Remember to not tinker with it before you have talked about refunding it. That would probably void the "guarantee".

PearlieMae
06-21-2015, 03:46 PM
I'm thinking it my be a pigment incompatibility coupled with whatever thinner he might be using to airbrush. Try laying it on some clean paper or scrap white cloth, if you have it, and see if more comes off. And I agree with Yulia, don't modify the tail at all, lest you void any "warranty".

AniaR
06-21-2015, 08:34 PM
You can only do this if you screen shot the contract before he edits it. You need to be able to prove it said this. It is the only time groups like the BBB will back you up. If you can prove the contract changed and that you were not notified of the change then it is subject to what your copy says. Eric reads this forum all the time. The second he sees that post he is going to go change his contract and if you can't prove he changed it you don't have a leg to stand on.

I strongly suggest anyone dealing with issues like that and wanting advice do it through PM. He reads everything written about himself and makes instant changes to suit the situation.

I had a similar experience with another american company and I was only able to get a refund because I could prove they changed the terms during my contract and did not notify me.

Prairie Mermaid Jamie
06-21-2015, 10:41 PM
If I couldnt get my money back after he hacked apart my monofin leaving me with an unusable and dangerous tail, he wont give a refund for a bad paint job.

He will use this thread against you. Bbb cannot help, hes not accredited. His LLC company means limited liability. If he offers you to have it sent back and repainted, that counts and an effort on his part and would negate any refund. His contract says if its his screw up hes supposed to fix it at his expense and the bbb and florida attourney generals office couldnt force him to live upto it. They wanted to, they just hve no legal way to do so. I havent finished with him and the Federal Trade Commission yet.

eric knows all of this, thats how hes still in business with all he does. He would never admit it was his fault or that he made a mistake.


It looks like the paint layer isnt bonding to the tail. Possibly over pigmented, or thinned too much. It looks lumpy. Maybe it was starting to cure and didnt bond as well. Or he didnt clean it before he painted it like on my tail. Personally im leaning to over pigmentation and lack of cleaning.

A clear coat of silicone over the whole thing should stop any further leeching. You could apply a bit of colored silicone to the bald spots and clear coat the whole thing. Sil poxy and Ge1 stick to his tails for sure. I dont know if you want to spend the money and use dragonskin.

Merenneito Nerissa
06-22-2015, 08:36 AM
I sent a message earlier but it disappeared. Just asking what is Ge1-stick? Have never heard of it and didn't find it from google?

Prairie Mermaid Jamie
06-22-2015, 10:27 AM
Sorry. Its GE 1 window and door 100% silicone caulk. I used it on my tail to fix and seal the fluke back up and to paint it.

If you want I can add a bit of dragonskin to some scraps from my tail to see if it sticks and cures.

Merenneito Nerissa
06-22-2015, 11:05 AM
That would be awesome! I've been thinking of that too, but I've read that silicone doesn't cure on top of painted silicone, but u never know :) Of course I've no idea what kind of paint I have on this tail cause it leaves those stains, but if normal dragon skin cures on your tail I think it will do that to mine too. It'd really great if you could try that :)

Seatan
06-22-2015, 11:05 AM
The problem with seeking a refund is the fact that no matter WHAT is going on unless you note it in one business day his contract clearly states no refunds... A fantastic reason do NO ONE to EVER buy from him. No refunds, no customer is my motto when it comes to "crafts"--I have been screwed over on Etsy before too. Did you pay with a credit card? That's how I got my shittily made item off Etsy refunded--I called my credit card and laid it on thick (only the truth, but I made it clear that while I received a product and they had "no refunds"that the product was horribly made and not as promised.

Seatan
06-22-2015, 11:11 AM
You can only do this if you screen shot the contract before he edits it. You need to be able to prove it said this. It is the only time groups like the BBB will back you up. If you can prove the contract changed and that you were not notified of the change then it is subject to what your copy says. Eric reads this forum all the time. The second he sees that post he is going to go change his contract and if you can't prove he changed it you don't have a leg to stand on.

I strongly suggest anyone dealing with issues like that and wanting advice do it through PM. He reads everything written about himself and makes instant changes to suit the situation.

I had a similar experience with another american company and I was only able to get a refund because I could prove they changed the terms during my contract and did not notify me.

Nerissa, I'm going to PM you the name and number of the lawyer friend I talked to regarding this and the screenshots of the contract (they were still open on my computer, so even if he has changed them I have them!)

Merenneito Nerissa
06-22-2015, 11:16 AM
Yeah I paid with credit card, but the problem with the refund thing is that then I think I'd have to send my tail back, and even though it does this I need a tail for gigs 'm going to have, so only solution for me is to try to fix it by myself, I sent e-mail for Eric this morning asking what did he mean with that "not knowing what to say"-comment and is he going to help me with the issue, not an answer. I seriously was thinking that he has been nice to me and everything has gone so well that nothing just can't happen anymore, he has been really nice for me before this. But I haven't had a problem with anything before...

Merenneito Nerissa
06-23-2015, 03:09 AM
I actually got an e-mail from Mertailor, it said they didn't wan't me to think they were ignoring me but they are trying to figure out what to do. I'm actually a bit relieved right now, I hope they figure out something.

Prairie Mermaid Jamie
06-23-2015, 10:34 AM
I will run some tests today on some scrap material. I dont have high hopes for dragonskin but well find out this afternoon. I have slow cure so I wont know till then.

Hidden in his contract is a clause that says he can change stuff without notifying you about it. Just like banks and alot of other businesses. Its perfectly legal, while still shady as heck.

As long as you want to deal with eric, dont do or say anything else.

With a chargeback he can contend it and then your in trouble. He sent a functioning tail. Also in his contract it says its a hand made item that may not be perfect. You can try a chargeback, but yes a full refund would mean you send the tail back. As much as I hate that guy, its not fair to have a full refund and no tail back either.

The cost of the tail is not worth having a lawyer. They dont work for free. I looked into it and you have to file in florida where he is. Hes found a way around laws of other countries. Otherwise what he did to my tail wouldve gotten him a lawsuit.

Prairie Mermaid Jamie
06-23-2015, 05:05 PM
Dragonskin silicone does NOT stick. It cured but peeled right off. I also tested it on the caulk I know he uses inside the tail and it doesnt cure completely. The top of it did but the part that touched the caulk stayed tacky.

over pigmentation with sil pig blue will cure in thin layers but when I touch it my finger turns blue.

Seatan
06-23-2015, 08:07 PM
....that is.... Weird. I'm sorry hun! :(. I would definitely ask him what specific products he used to create it.

Merenneito Nerissa
06-24-2015, 03:49 AM
Got an e-mail if I could wait a bit still, they've been sending messages for someone (smooth-on maybe...?) and waiting for an answer, it said in e-mail that they didn't want me to feel being ignored and they highly appreciate my patience now. Feeling quite good after reading that :) I'll keep you updated.

Meronica
06-24-2015, 10:28 PM
This is so bizarre. :( I've never had this issue with my Mertailor tail. Have you used it in a public pool, or some other variable environment? Maybe an unusually high chlorine level or something like that affected the integrity of the paint against the silicone?

I'm glad that they're getting back to you on this though. Try using bleach or a special type of tile cleaner on your bathroom floor if it seems stained. It's probably slightly porous and holding the pigmentation. Maybe he could send you materials to repaint it...maybe it would seal in whatever is leaking out? I honestly have no idea but I'm sorry this happened to you. :( I'd be freaking out.


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Mermaid Kate Silverfin
06-24-2015, 11:01 PM
This is so strange! I hope they work out what is causing this! A good product to get stains off of tiles or other hard surfaces is Gumption, although it is a mild abrasive, so don't over use it.

AniaR
06-24-2015, 11:06 PM
Cured materials just don't come off. I hate to be vulgar but if they did every silicone based sex toy would leave color behind lol. Just sounds like classic cure inhibition.

Merenneito Nerissa
06-25-2015, 03:13 AM
Strangest thing is that I already have another tail with similar colors, and I've used it a lot and nothing like this has never happened. Silicone under the paint is exactly same color. I had swam with the new tail 4 times. Just noticed that it also has colored my diving bag's insides, luckily both my wetsuit and dry-suit are almost completely black.

Merenneito Nerissa
06-29-2015, 06:44 AM
Well, got an answer:

" Neea,

Thank you for your patience, we greatly appreciate it. After thoughtful consideration, we realize there are two situations happening here:

1.) The missing paint on the back of your mermaid tail, next to the heal/ankle area as described is due to normal wear and tear of using the product. This issue is not because of our ignorance or lack of knowledge or quality. As you already know, this is an extremely high stress area on any mermaid tail. We're not entirely sure why you are experiencing more color loss with your newer tail compared to your older tail in these areas. Perhaps you are doing something differently with your new mermaid tail. Looking closely at the photographs you have provided, the tips of the scales have loss of color because of various abrasions such as rocks, concrete, rough carpet, etc.

2.) In regards to your concern about the color bleeding onto the floor is not something that we will be able to justify as we do not have the product in our hands to personally run tests ourselves. We can however say that the silicone and pigmentation is not bleeding off of the tail as we make sure that each and every single product that we ship is completely cured, dried, and water ready before shipment.

If you would like us to address your concern regarding bleeding color, we will be happy to do so at your expense of shipping the product back to us.

Thank you for your time and cooperation. We look forward to hearing from you soon.
Best Wishes,

The Crew of Mertailor LLC "


I can now tell that I'm so disappointed and NEVER EVER going to order anything from this company again. If they consider four usage times of the tail to be enough for the paint to come off.

Merman Arion
06-29-2015, 07:03 AM
Everytime I read a mail with a writing like that, I get this annoying feeling that Eric or one of his crew is talking to us like we are twelve and stupid. Gotta love the blaming on the customers only.

I'm sorry, Nerissa :(
This is proof of a real and sad fact : Eric can't make a good job on his tails consistently...

Lotus the Mermaid
06-29-2015, 07:28 AM
I'm so sorry, Nerissa. Wasn't it their job as the tailmaker to run a few gentle tests themselves before giving it to the customer? I mean, I'm definitely not an expert and I know he's really busy, but that kinda seems like common sense. Again, not an expert.

I will pray that you can somehow get your money back for this tail, or at least have someone fix it if possible. If not through Eric, then perhaps through another tailmaker or a tailbuyer who's willing to pay at least the majority of what you paid for it. I know it seems slim, but I have faith that you'll be rewarded for your patience and sweet grace through this whole process! Good luck!! :) :hug:

Mary Marine
06-29-2015, 11:35 AM
"This issue is not because of our ignorance or lack of knowledge..." immediately followed by "We're not entirely sure why you are experiencing more color loss with your newer tail compared to your older tail..." Gosh, that certainly SOUNDS like ignorance or lack of knowledge on how your product works, but then again I'm not a tailmaker. It wonder what Mertailor's success rate is? For every 9 tails that come out beautifully there's 1 that isn't fully cured, has the wrong measurements, or wrong colors?

Prairie Mermaid Jamie
06-29-2015, 12:06 PM
Oh look. Eric is blaming his customers for his lack of skill and competency again. And honestly I dont think it was erics skill that made mertailor popular, in sure it was matt.

Good thing I did those tests and know for sure its overpigmentation in the paint layer. And that IS his fault. It wouldnt surprise me if he was using acrylic pain for his tails. It acts the same way sil pig does. And with the weird texture it looks like the tail has, thats my guess (a half educated one)


You may be able to clear coat the whole thing with ge1. Its the only thing that sticks to my tail so far. Ill see if I have any left over and try it on the scraps from the tests I did from earlier.

I dont know if you can get it where you are, but Mr Clean magic erasers clean up the pigment off the linolium floor really well. If you can get them, try that for your floors.

AniaR
06-29-2015, 12:06 PM
Lol so basically you lie and everything is your fault. What a freaking gaslighter!!!

It didn't cure properly and he refuses to take responsibility. Plain and simple. No other reason why color would come off that way. If you call smooth on I'm sure they'll tell you exactly that.

PearlieMae
06-29-2015, 12:57 PM
I think you could have video of him f***ing up and he's still blame someone else.

His letter is offensive. Basically, according to him, it's YOUR fault, and if you want to pay shipping, he's kind of willing to "take a look" which means he'll A: try and cover up his mistakes; or B: Find yet another way to blame you.

Mermaid Riia
06-29-2015, 01:20 PM
This is just mega bullsh*t!! We have to find a way to corner him with this one! Didn't he state somewhere on his website his tails are safe to use and any paint/material would not come off? Someone screenshot that sh*t asap.

I've seen SO MANY issues with Mertailor tails and personally experienced how awful his work can get.. He still has the guts to call himself "an artist". GAAHHH!

Do not support him!

Merenneito Nerissa
06-29-2015, 04:10 PM
I don't know why but all this he also has made others go through just made me think that he should add on Facebook as his profession;
"Awesoming all over the place "

...

AniaR
06-29-2015, 06:44 PM
Bhaha I called smoothon. They said if properly cured there's no reason why paint or pigment should transfer at all from their cured silicone.

trying to suggest you scraped it off because it's a tricky spot? It doesnt looked scraped at all. It actually takes a LOT to scrape paint off a pigmented silicone tail. I watched christomer drag his mertailor tail all over a rocky area and it made me cringe... and nothing came off. In all the years I had rapidash the only place I lost paint was on my knees when I slipped trying to do a fin lift in a very stecco textured concrete pool and it LOOKED like a SCRAPE. and still, it wasn't obvious because she pigments all the way through along with painting on top. PLus.. staining your floor? it has to be LIQUID to do that. scraped paint is just scraped dried paint!

I suggest emailing smoothon and getting an emailed answer, then you can show it to him and say "well actually..."

it's so insulting because you're a two time customer! maybe would of been third.

But I've had so many that he shares photos of tell me in confidence that even after multiple tails their experience was horrible. I wish more would tell truthful reviews. Many gloss over issues in hopes if they praise him publicly and don't complain he'll take better care of them

Lotus the Mermaid
06-30-2015, 03:06 PM
Yeah, I'm thinking something needs to be done about MerTailor, but I can't think of anything other than warning people about his quality inconsistency and customer disservice (lol).

Merenneito Nerissa
06-30-2015, 03:53 PM
This is what I wrote back:

" Hello,This actually sounds like you are just trying to avoid all of your responsibility of the quality of your product.

1)The tail was used 4 times on water and two times on land before the paint started to come off. I have done something a bit differently with this tail - I have been far more careful cause it's a new tail and the fluke is so massive and something I've wanted for so long that I've treated it like a treasure. Still this happened. I have used my other tail for 8 months and it's ok, this tail I had used six times before paint started to come off. This is still normal wear and tear? I have also treated the tail exactly like it saids on your own care sheet.

There is something wrong with the paint. To claim otherwise doesn't make any sense.


2) Obviously somebody left this tail unchecked, because the pigment is coming off. There's no doubt about it.



I'm not gonna spent any more money on a defective product. If you are not willing to provide me a product that matches what I paid for, then we will have to settle this with Better Business Bureau or whatever the legal entity of your state is.


I really hope we could get this settled but there's now way I'm gonna spend any extra because of an error you made. Either I'll get it fixed for free to correspond of what I paid for or we have a major problem that only an external party can solve.




Best Regards,
Neea "

Lotus the Mermaid
06-30-2015, 04:04 PM
Good for you!!! :cheerleader:

PearlieMae
06-30-2015, 04:34 PM
BRAVA!!! :yay:

Good luck! Stick to your guns!

Imogen Finnly
06-30-2015, 05:29 PM
You go girl!

formerly jayy

Yulia
06-30-2015, 08:10 PM
Yeah, I'm thinking something needs to be done about MerTailor, but I can't think of anything other than warning people about his quality inconsistency and customer disservice (lol).
Too bad he's got an army of fans that haven't seen the other side of Tailmakers, only the TLC-documentary.

Lotus the Mermaid
06-30-2015, 10:38 PM
Too bad he's got an army of fans that haven't seen the other side of Tailmakers, only the TLC-documentary.

Exactly, and...

Ain't nobody got time for that. :/

Samantha Sleeman
07-01-2015, 07:59 AM
Hi. two things come to mind re your problem.
One is the tail was painted after it had cured (has to be painted within 48 hours or paint wont stick)
OR the mix on the paint was defective (where there was probably not enough catalyst in the mix)
Paint should not come off, or peel off if the job is done correctly. (we have experimented quite a bit to try to work out all the pitfalls, and possible errors so are aware.)

It can be corrected but it is a lengthy process involving solvents, binding agents and a complete respray.

Hope this helps you understand what may be behind your problem.

Prairie Mermaid Jamie
07-01-2015, 11:59 AM
Hi. two things come to mind re your problem.
One is the tail was painted after it had cured (has to be painted within 48 hours or paint wont stick)
OR the mix on the paint was defective (where there was probably not enough catalyst in the mix)
Paint should not come off, or peel off if the job is done correctly. (we have experimented quite a bit to try to work out all the pitfalls, and possible errors so are aware.)

It can be corrected but it is a lengthy process involving solvents, binding agents and a complete respray.

Hope this helps you understand what may be behind your problem.

im sorry but this isnt exactly accurate.

It doesnt need to be painted within 48 hours. It can cure against itself six months apart.

Not enough catalyst means it would never have set. Sticky and tacky.

Overpigmented fully cured silicone can and will peel off. Fresh or old. I did a bunch of tests for this specific thread.


The only real legal action that could be taken is if everyone came together and filed a joint lawsuit. But that will still cost thousands and require one person to be in florida. Best thing is to photo and video everything and put it out there for the world to see. Post in a review on fb. He cant delete those ones :)

Merenneito Nerissa
07-13-2015, 07:11 AM
This is then the closure from me, I'm not going to spend anymore money if I'm not sure it's going to help, and honestly I now can't be sure if he then just fixes the problem somehow or does something he then could blame me, I don't know, so I have to try to handle this thing by myself. Ordered pigments and sil-poxy, Riiarin has painted her tail and will advice me with this one, so I hope that everything turns out to be fine. This thing isn't a complete disaster, and I did take a risk for ordering a "cheap" tail, cause I just don't have funds atm for a dream tail. But at least this whole thing made me realize that I definitely will save just a bit more to order a full silicone one from more trustworthy tailmaker, such as Merbella or Finfolk. It was kind of a learning experience, a bit sad and expensive but they are mistakes where people learn from (well, some of us.........)

Here is the message I sent:

"As I said earlier I'm not going to spend any more money for this, I ordered a product from you which was suppose to be usable and in the condition as told in the ordering info. I provided evidences where the situation is pictured and is absurd that you demand me to ship the tail back to Florida on my own expense for your investication. Should I then mail the bathroom floor and my diving bag too, which both the tail has colored? I don't have any other choice than to fix the tail by myself, on my own expense. There's already more small spots around on the tail's surface where the paint has left and it's clear that it's not going to stop before I make something. I thought that when there appears this kind of an error which you yourself don't clearly have a clue how it's possible, that you would be so much more interested how your product can do something like this, but clearly I was very wrong. I'm very disappointed for the whole thing and how you handled (didn't handle) the situation.
It's not nice at all to spend 150 usd for a new tail but I don't have any other choice here. I'm honestly very sorry that this situation went like this, and I have to tell you already that I have to change my plans, cause I absolutely cannot take a risk for something like this happening again if ordering a full silicone tail from you in future.


Neea "

Merenneito Nerissa
07-15-2015, 05:51 AM
And as I mentioned on that e-mail, the tail has also colored my diving bag which I has used to carry my tail around, because it's quite big and made from strong fabric. Only thing is that I can't anymore use it to carry my wetsuit around cause I'm afraid the color might stick on my wetsuit, bhah...
Took pics also of the bag:
31441

31442

31443

Yulia
07-23-2015, 01:47 PM
What the hell
That looks so wrong. ):