Finfolk Productions Wait Time

[inanna]

:gah:four years is insane!

[Mermaid Chloe-Marie]

I applaud your patience. I would not be nearly as calm, lol.

[AniaR]

it sounds like it's "done" but you're still giving feedback on the paint

[Mermaidhunter]

True....... but they seem to be missing most of the paint requests that I sent 2 months ago. Hopefully soon

[Khaleesi Daenerys]

I hope you'll post pictures when you get it. :)

[Mermaidhunter]

I hope you'll post pictures when you get it. :)

Definitely!!

[Mermaid Tuwala]

WOW I just read this whole thread! *hugs hugs hugs* I really hope it's done soon. I am so stressed out for you I can't even imagine. I hope it's amazing and perfect!xx

[MermaidAphrolila]

Wow, I just read this thread too. I hope your tail gets to you soon! It must be really hard waiting 4 years for it.

[MermaidLiara]

Is it finished, @MermaidHunter? Hope it is and that it exceeds your expectations!

[Mermaidhunter]

Is it finished, @MermaidHunter? Hope it is and that it exceeds your expectations!

Nope!!
Coming up on 49 months though...... sent an email so lets see what happens.

[MermaidJaiden]

Nope!!
Coming up on 49 months though...... sent an email so lets see what happens.MermaidHunter, Have you heard back from them? Any pictures? I've been following your journey for a long time now...just hiding away in the shadows reading everything. Lol

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[Mermaidhunter]

Nope. I've written to them twice; last month and a couple days ago. Nothing.
Will be hitting the big 5-0 next week though.

[Ransom]

With all due respect, that is some effed-up communication. Facebook messaging doesn't work either?

There has to be some way of getting their attention. No business can keep doing this and survive long.

[sienamoon]

I'm gonna be completely transparent here. I ordered a mythic tail on Black Friday 2017 (which was November) and still don't have my tail, and it's been an extremely painful process with a lot of broken promises and HORRIBLE customer service from FFP. They informed me in December that there was a glitch in the system and they actually didn't have the tail I ordered in stock. They offered me some alternatives, but none were in the color or size I needed. They said they could make a new iridescent mythic tail in the color I originally ordered but it wouldn't be done til January. Fine. Fast forward to January, haven't heard anything from them so I followed up. They said they were finishing their fabric tails and my tail would now be done around late January/Early February. Ok. Fast forward again, to February 12th, still nothing, emailed them again. No response. Now I was getting heated. Sent them another email on March 11 and they responded 3 days later saying they would be painting my fluke that week and the tail would be done after that, and to keep an eye out for a shipping notification. ONE MONTH LATER, April 18, after weeks of radio silence I emailed them again demanding an update. They said they were putting the finishing touches on the tail that week. A week passed and again, silence. Is this a joke? I send them another email demanding a ship date and they apologize and say that the tail took longer than expected, and it would be done that week. Surprise surprise, after another week passes it's crickets again. I sent them a really pissed off email at that point calling them out on their bad business practices and that I felt like they were giving me the run around. May 7, I got an email from them saying my tail was finished with a tracking number. I told them I needed the tail by the 8th (yesterday) for a gig and they said they'd overnight it to me (so I don't still get it late). Cherry on top: I got an email from UPS this morning saying the tail wasn't going to be delivered today and that the label was printed, but it hasn't actually shipped. I am livid and am going to share this story far and wide, because this is NOT how you run a business. Their lack of communication, broken promises, lack of urgency and general disrespect for customers is horrible.


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[sienamoon]

Edit: it appears that this time frame is nothing compared to how long some others have been waiting, but that should have been what they told me when I asked for a completion date. Its basic practice as a respectable business. I don't appreciate forking over thousands and being straight up lied to and ignored.

[Mermaidhunter]

Thanks for your honesty and transparency Sienamoon.

I am quickly approaching 50 months (5/19) and so far two emails have gone unanswered.
My tail needs one touch up that the girls missed from back in January so I am not sure what is causing this delay as I have seen other tails getting completed since.

[Jessabelle27]

This is extremely frustrating and I've experienced something similar, but not as bad.

I placed an order for a mythic but forgot to designate something in the comments. I emailed them right away with the update and order number..... and didn't hear back. two weeks later I sent them a facebook message with the same content of my email.... and never heard back. I eventually got a message back from them after the third attempt that they had received my first email and facebook message. Phew! Glad to know they had gotten my order clarification.

However, it's frustrating that it had to take three attempts. They do *amazing* work, but their customer service is seriously lacking and I wonder if they're in over their heads just a little bit with the mythic lines, fabric lines, and still taking silicone orders.

It's because of these posts that I'm taking their 12-15 week timeline with a grain of salt. I feel that if I speak up or speak out against them in any way, even if by asking community members about their poor communication skills, they'll take forever to complete my tail. I shouldn't have to feel that way.


I'm gonna be completely transparent here. I ordered a mythic tail on Black Friday 2017 (which was November) and still don't have my tail, and it's been an extremely painful process with a lot of broken promises and HORRIBLE customer service from FFP. They informed me in December that there was a glitch in the system and they actually didn't have the tail I ordered in stock. They offered me some alternatives, but none were in the color or size I needed. They said they could make a new iridescent mythic tail in the color I originally ordered but it wouldn't be done til January. Fine. Fast forward to January, haven't heard anything from them so I followed up. They said they were finishing their fabric tails and my tail would now be done around late January/Early February. Ok. Fast forward again, to February 12th, still nothing, emailed them again. No response. Now I was getting heated. Sent them another email on March 11 and they responded 3 days later saying they would be painting my fluke that week and the tail would be done after that, and to keep an eye out for a shipping notification. ONE MONTH LATER, April 18, after weeks of radio silence I emailed them again demanding an update. They said they were putting the finishing touches on the tail that week. A week passed and again, silence. Is this a joke? I send them another email demanding a ship date and they apologize and say that the tail took longer than expected, and it would be done that week. Surprise surprise, after another week passes it's crickets again. I sent them a really pissed off email at that point calling them out on their bad business practices and that I felt like they were giving me the run around. May 7, I got an email from them saying my tail was finished with a tracking number. I told them I needed the tail by the 8th (yesterday) for a gig and they said they'd overnight it to me (so I don't still get it late). Cherry on top: I got an email from UPS this morning saying the tail wasn't going to be delivered today and that the label was printed, but it hasn't actually shipped. I am livid and am going to share this story far and wide, because this is NOT how you run a business. Their lack of communication, broken promises, lack of urgency and general disrespect for customers is horrible.


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[Mermaid Machhalee]

Just hoping your tail doesn't arrive damaged like my Mythic Tail did. Hopefully you've received yours by now. :/

[Mermaidhunter]

:cheerleader::cheerleader::cheerleader:HAPPY 50TH MONTH!!!!!!:cheerleader::cheerleader::cheerleader:
THE BIG 5-0!!!

[inanna]

:jawdrop:

[Mermaidhunter]

Well it is now coming up on three months since I have last heard from the girls.
I have written to them three times and so far my emails have gone unanswered.
I have been extremely patient but this is now going to be my fourth summer without receiving my tail, and coming up on 51 months since I sent my order in.
Come June 19th, if I have not heard from the girls, been given an update, have a small fix to my tail's paint scheme that they missed back in January 2018, and have tracking in hand, my patience is done.

[Ransom]

What can you do on your end, take it to some authority and/or social media?

I'm not sure what recourse is available to you, but I hope for everyone's sake they have a really good explanation. Good luck, whatever you decide.

[inanna]

dude i freaking commend you for being patient for this long

[Jessabelle27]

Just hoping your tail doesn't arrive damaged like my Mythic Tail did. Hopefully you've received yours by now. :/

Not yet. But I decided to pay the $35 to join their facebook group because they tend to respond quickly there, and someone had just asked about the mythic tails from February and Finfolk assured us they would be shipping out next week. :)

Slightly disappointing though are the posts of people receiving their mythic tails from the latest release in April as we wait patiently for our tails from February..... However members are saying this is because we ordered full size flukes and they take longer.

[Mermaidhunter]

Well after two attempts and posting here, I finally heard from them.
They said they actually completed the updates to it a few days before the Memorial Day weekend and that they will be sending photos for confirmation once they return to the studio and that they will send it out the following week pending approval. That was back on 5/31.

Still no pictures......

[MermaidAphrolila]

Well after two attempts and posting here, I finally heard from them.
They said they actually completed the updates to it a few days before the Memorial Day weekend and that they will be sending photos for confirmation once they return to the studio and that they will send it out the following week pending approval. That was back on 5/31.

Still no pictures......

Are you a part of the PodSquad by any chance? Sometimes people tag them asking about specific things like if there are updates on their tails. I guess you could too if you are part of it. It might help you get an answer.

[MermaidLiara]

Well after two attempts and posting here, I finally heard from them.
They said they actually completed the updates to it a few days before the Memorial Day weekend and that they will be sending photos for confirmation once they return to the studio and that they will send it out the following week pending approval. That was back on 5/31.

Still no pictures......

They posted a silicone tail on their instagram and said it was for a merman. Is it yours? If so, it is STUNNING!!!

There's no excuse for lack of communication and the time it's taking to complete this tail, though... I really hope your tail is by your side ASAP

[Jessabelle27]

Are you a part of the PodSquad by any chance? Sometimes people tag them asking about specific things like if there are updates on their tails. I guess you could too if you are part of it. It might help you get an answer.

This is what I did so I could get updates :) kind of stinks though that I had to pay an extra $35 just so I could find out where my tail was.... but the pod squad has been pretty cool and there's a bunch of great people in there chatting about fun mermaid things so it was worth it in the end.

[Mermaidhunter]

They posted a silicone tail on their instagram and said it was for a merman. Is it yours? If so, it is STUNNING!!!

Just looked, nope, not mine

[Mer Coralia]

The one they posted was of Jakes :) We’ve been talking about it in the other Finfolk thread of ordering a tail.

Yeah it’s super helpful getting ahold of them through the pod squad but it’s still an unnecessary hassle. I would email again and make sure to mention urgent in the title.

[Ransom]

Yup, you shouldn't need to pay extra on top of the thousands already shelled out a long time ago just for updates.

I love the Dread Tailmakers Roberts' work, but communications need to be improved a lot.

[MermaidLiara]

Come June 19th, if I have not heard from the girls, been given an update, have a small fix to my tail's paint scheme that they missed back in January 2018, and have tracking in hand, my patience is done.

June 19th hath come... heard anything?

[inanna]

i'm so anxious to hear if you're finally getting your tail!

[MermaidLiara]

They just posted they won't be producing new mythics until early 2019. They will focus on silicone tail orders and fabric tails until then.

Really hope you'll get your tail ASAP, MermaidHunter!

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[Sea~Phoenix Savannah]

Wow, Mermaid Hunter... I sure hope your tail has been shipped, or at the very least an update given. I was trying to decide between Merbellas or Finfolk if I get a silicone tail; but since this was so recent I'll probably end up going to Merbellas, or waiting for a while until things at Finfolk calm down. My heart goes out to everyone who has been waiting for a while on their tails, especially with the high cost; as well as the twins, from everything I've read here things have been crazy chaotic, I hope things mellow out (for everyone). Hang in there!

[Mermaidhunter]

Sorry, been away on honeymoon and Fourth of July vacation. Did get an update with pictures in my email and need to review it but think things are finally resolved. Will let you know before the weekend........

[Mermaid_Rain]

Reading this thread is what brought me to the forum in the first place. I really hope this is finally it for you!!

[UnicornMermaid]

I think the twins might have overbooked themselves. From what I know, they're still doing one Mythic tail, the Te Fiti tops and the fabric tails. Even though they're on schedule, it's still a lot of work on top of any silicone tail jobs they might have.

On that note, 50 months is a really long time! You're so patient. I bought a fabric tail in May and I'm getting jittery just waiting for it to come.

[Sea~Phoenix Savannah]

Mermaid Hunter: No need to apologize! Congratulations too! I hope as well that this is it for you.

Mermaid Unicorn: Congrats on your fabric tail! What company did you order from?

[Astridia]

Your Patience is Inspiring XD When you finally DO get your tail make sure to get plenty of pictures to show us all ^_^.

[UnicornMermaid]

Mermaid Hunter: No need to apologize! Congratulations too! I hope as well that this is it for you.

Mermaid Unicorn: Congrats on your fabric tail! What company did you order from?

I got the Aqua Fairy fabric tail from Finfolk when they released their line in May! It's the blue and purple tail. I'm so excited for it but they'll probably still take another month or so.

[AniaR]

I'm also waiting on a classic cleo, can't wait!

[MidnightMer]

I am waiting for a Neverland Fabric Tail. I am checking the instagram every day hoping they will say they are shipping them, they said a few weeks ago it would be in July. All we can do is wait.

[UnicornMermaid]

I am waiting for a Neverland Fabric Tail. I am checking the instagram every day hoping they will say they are shipping them, they said a few weeks ago it would be in July. All we can do is wait.

43480

Did you see this? Ahhhh get ready for it!

[Mermaid Tealfire]

I want the Golden Giza! I love the teal/aquamarine on the fluke!


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[Mermaidhunter]

Well finally got around to reviewing the two pics they sent and writing back to them.
They aassured me that my one paint concern was taken care of and painted and that it was due to lighting that it looks lighter. Guess we'll see.....
My other concern was a fin on the underside that was on a drawing but was crossed off, text added to remove it and highlighted so it stood out. Not sure if it can be removed at this point.

Waiting to hear back.........

[Mermaid Pickles]

Anyone heard anything about the fabric tails? Last update was on Sunday saying that they were gonna start sending them out yesterday. So far, nothing, and people are still asking when they’re gonna send them out. My boss at my second job (a scuba shop) keeps asking when I’m gonna get my new tail so I can get in the pool with some of the classes, but I keep having to tell him that I don’t know because they keep having to delay the shipping.
If the girls and team at finfolk are behind schedule, it’d be a lot less frustrating if they’d admit it, rather than saying things and not being able to follow through.

[MidnightMer]

I have not heard anything or got a shipping notification. The only things I know I know from their Instagram posts, and hearsay in the comments of said posts.

[Ransom]

Anyone heard anything about the fabric tails? Last update was on Sunday saying that they were gonna start sending them out yesterday. So far, nothing, and people are still asking when they’re gonna send them out. My boss at my second job (a scuba shop) keeps asking when I’m gonna get my new tail so I can get in the pool with some of the classes, but I keep having to tell him that I don’t know because they keep having to delay the shipping.
If the girls and team at finfolk are behind schedule, it’d be a lot less frustrating if they’d admit it, rather than saying things and not being able to follow through.

Ouch! I'm sure there are things that suck worse than your tail not being ready on schedule, but it's a very short list. They always say not to book anything until the tail is actually with you, and incidents like this show why.

Hopefully you've one you can use in the meantime, and things don't get delayed too long.

[Mermaid Pickles]

My old tail, which was one of the last few grotto tails aquatails made, has officially been retired, as the neoprene at the end of the fluke has started falling apart after four years of intense usage. The footpockets on the competitor fin have also gotten a bit worn out. So I unfortunately don’t have a tail to use in the meantime.

[Satine]

My old tail, which was one of the last few grotto tails aquatails made, has officially been retired, as the neoprene at the end of the fluke has started falling apart after four years of intense usage. The footpockets on the competitor fin have also gotten a bit worn out. So I unfortunately don’t have a tail to use in the meantime.

You can wear out the foot pockets in a competitor? How long does that take to happen? And is it just they become over sized for your feet? Never heard of this before!


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[AniaR]

oh yeah, the straps on the pocket break on competitors all the time :(

[Satine]

oh yeah, the straps on the pocket break on competitors all the time :(

Is it possible to fix them if they break a lot?


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[AniaR]

Nope. You can sorta fix it with glue but it doesn't last. all my competitors are broken

[Satine]

Nope. You can sorta fix it with glue but it doesn't last. all my competitors are broken

I was going to get a competitor in my tail but now I am seriously rethinking it! Hey Raina would you ever get another competitor after all the problems you have with yours currently?


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[KatieScottArt]

Dang! It might be luck of the draw for me because the competitor in my Merbellastudios tail is in fantastic shape. I got it in 2013 and used it a ton, nearly 5 times a week during one summer in particular. I actually had no idea that straps breaking was common :o

[AniaR]

I switched to others. not only are they impossible to fix, they dont fit in standard luggage and flukes cant be folded

[AniaR]

Katie- our Blue one is the same age and it's broken, our she creature we bought with broken straps :(

[AniaR]

my original splash tail the straps didn't break but the fin snapped down the middle

[KatieScottArt]

Katie- our Blue one is the same age and it's broken, our she creature we bought with broken straps :(

Oh no! Man, I must have gotten suuper lucky because there were times early on where I was not exactly careful with how I handled it hahah. Bummer :C

[Satine]

I switched to others. not only are they impossible to fix, they dont fit in standard luggage and flukes cant be folded

What monofin do you get in your tails now Raina? Ps: your she creature tail is my dream fluke !!!!


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[AniaR]

I just switched to foils. In future I'd maybe go for a shooter.

[MerEmma]

Oh that sucks, Raina!! I know you always loved the power and stiffness you had with the competitor, in the past I'd always dreamt I'd go that route with a future silicone tail but as of late I'm realizing I'm not strong enough for it either. :p

[Keiris]

Raina, do you still swim in your She-Creature tail with the broken Competitor straps? I'm actually making a silicone tail now with a Competitor and was considering cutting off the straps to make it easier to put on. I know Raven made a tail recently and cut off the straps on the competitor and she said it didn't inhibit swimming.

[AniaR]

I actually find the she creature really hard to swim in because I swim OUT of it. The last time I used it was in November in the florida springs. and if I kicked too hard I could kick it off. I think if it was made more to my measurements it might stay on better (it's too short for me and a bit wide- bought it used)

I really would love to hire raven to remake it for me, but I don't see that happening any time soon.

Anyway, didn't mean to sideline this thread! Back to finfolk

[KatieScottArt]

Raina, do you still swim in your She-Creature tail with the broken Competitor straps? I'm actually making a silicone tail now with a Competitor and was considering cutting off the straps to make it easier to put on. I know Raven made a tail recently and cut off the straps on the competitor and she said it didn't inhibit swimming.

70% of the time when I swim I get lazy and don't use my Finnis trainer straps (same foot pocket style as the competitor), rather I just step over the backs of them. Its totally doable and you're able to swim just fine when your tail is properly made to your measurements. The only thing that I do not like about not using the foot straps is that you don't feel like you have AS much control.. the foot pocket area just tends to slide around a bit. This makes my ankles feel a bit more strained and it causes a bit more rubbing/ blister action if you're not wearing socks. But its so nice to not have to try and pull on those freaking straps sometimes hahaha. That's my two cents!

[MidnightMer]

Still waiting on my shipping confirmation. Hope to get it soon.

[Mermaid Pickles]

Same. I’m just frustrated because every time they say something, they go and contradict what they’ve just said a few minutes later. And it took a few rant posts for them to admit that they’re much more behind schedule than they’re letting on. Last I heard from someone was that they’re now saying it’s gonna take over two more weeks for the presale, and they were saying the current sale was shipping in two weeks as well.

I need my new tail for my job, and basically it looks like I won’t have it for my job.
I’m really frustrated.

[AniaR]

Just got my classic cleo fabric!

https://scontent-lga3-1.xx.fbcdn.net/v/t1.0-9/38218272_2163171207294584_992593433463881728_n.jpg ?_nc_cat=0&oh=24b8928078fdc5278b0b0f9b560c1a76&oe=5BD4A4C9

[MidnightMer]

It looks beautiful, Raina. I am still waiting on a shipping notification.

[AniaR]

I'm going to writer a full review when I have time, just a little swamped!

[MidnightMer]

I might review mine, but I know I will do an unboxing video at least. I just hope my shipping notification comes soon. I must have been one of the last few orders in for the pre-sale since I'm not in the pod squad.

[Mermaid Pickles]

Which tail did you get? I know they haven’t even received the island iris in yet due to manufacturer issues, so maybe there was a similar issue for yours?

[MidnightMer]

I got a Neverland Tail

[Mermaid Pickles]

Ah. I’m hoping mine will be shipped and delivered this coming week, but I’m not exactly expecting it to. I’ll get it when I get it.

[MidnightMer]

Yeah. I just really want a chance to swim in my new tail before I go away to college in a few weeks.

[Mermaid Pickles]

I know the feeling. Well, not the college part, but basically being on a time limit to be able to swim.

[MidnightMer]

I got mine last wednesday (then had to work so I couldn't post about it.) It is awesome.

[Mermaid Pickles]

I’m still waiting for mine. They said on an Instagram comment that people waiting for island iris tails should get notifications this week, though.
Hopefully

[AniaR]

As of today I see on their personal facebooks they're still shipping some out

[Mermaid Pickles]

I’m just waiting. I don’t exactly have the time or energy to go swimming with it for a while anyway, I was in the hospital over the weekend. I did order some beading stuff so I can make tail jewelry when I get it, though.

[SeaSister]

I haven't posted on here in a long time, but I ordered an Island Iris tail from FinFolk back in May. I've been trying really hard to be patient and understanding, etc. I'm in the Pod Squad, and everyone there is very supportive of the team, no matter how long the shipping times are. Now, though, I can't take it anymore.
We were just notified that Abby, Bryn and the rest of the Finfolk team are leaving for a 2 week trip to Hawaii. The rest of the fabric tails won't be shipped out until they get back, including mine. Being from Vancouver, BC, this is really difficult to accept since we only get an average of 3 months of warm weather. So the tail will arrive JUST in time for me to happily admire it in storage all winter long. This is a very different outcome than the expectation I had that it would arrive in late July and I would have all of August to enjoy it. Now, it won't even be here by the end of August. Not just mine, of course - there are still many people who are in the same situation. It's aggravating, and I'm fed up with the poor business practices and chronically underestimating shipping times. As far as I know, they have never ONCE delivered a tail in the time they said they would. I have pretty much stopped caring about how nice Abby and Bryn are. How talented. How good they are at what they do. They suck at business, period.

I'm considering cancelling my order. I was originally extremely excited at the prospect of getting my very first mermaid tail, but now that excitement has waned tremendously. I'm worried that I'll receive it (eventually) and just end up gazing at it apathetically due to all the stress it has caused me. It'll probably get shoved into a closet for the winter months and collect dust until next summer. On one hand, I still really want to feel excited about my first mermaid tail, show it off to my nerdy friends, play around with it at the beach. But the other part of me thinks it's just not worth the stress anymore. I could use the money far more than I can use a mermaid tail, no matter how pretty.

So, this is just me throwing my hands up in the air and saying that I'm pretty much done with Finfolk. The loyalty I felt towards them when I first joined the Squad has been slowly chipped away.

[MermaidLiara]

I haven't posted on here in a long time, but I ordered an Island Iris tail from FinFolk back in May. I've been trying really hard to be patient and understanding, etc. I'm in the Pod Squad, and everyone there is very supportive of the team, no matter how long the shipping times are. Now, though, I can't take it anymore.
We were just notified that Abby, Bryn and the rest of the Finfolk team are leaving for a 2 week trip to Hawaii. The rest of the fabric tails won't be shipped out until they get back, including mine. Being from Vancouver, BC, this is really difficult to accept since we only get an average of 3 months of warm weather. So the tail will arrive JUST in time for me to happily admire it in storage all winter long. This is a very different outcome than the expectation I had that it would arrive in late July and I would have all of August to enjoy it. Now, it won't even be here by the end of August. Not just mine, of course - there are still many people who are in the same situation. It's aggravating, and I'm fed up with the poor business practices and chronically underestimating shipping times. As far as I know, they have never ONCE delivered a tail in the time they said they would. I have pretty much stopped caring about how nice Abby and Bryn are. How talented. How good they are at what they do. They suck at business, period.

I'm considering cancelling my order. I was originally extremely excited at the prospect of getting my very first mermaid tail, but now that excitement has waned tremendously. I'm worried that I'll receive it (eventually) and just end up gazing at it apathetically due to all the stress it has caused me. It'll probably get shoved into a closet for the winter months and collect dust until next summer. On one hand, I still really want to feel excited about my first mermaid tail, show it off to my nerdy friends, play around with it at the beach. But the other part of me thinks it's just not worth the stress anymore. I could use the money far more than I can use a mermaid tail, no matter how pretty.

So, this is just me throwing my hands up in the air and saying that I'm pretty much done with Finfolk. The loyalty I felt towards them when I first joined the Squad has been slowly chipped away.You may still get a shipping notification this week. Apparently they said on Instagram that they will send out a portion of the island iris this week. Abby and Bryn will go to Hawaii before the rest of the team, so shipping will continue for another steady week I think.

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[TheChimera]

Does anyone know if they will be producing the Shipwreck Siren tail in the other sizes again? A lot has been happening in my life lately and I missed the release of the new line [emoji52]


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[Mermaid Pickles]

You may still get a shipping notification this week. Apparently they said on Instagram that they will send out a portion of the island iris this week. Abby and Bryn will go to Hawaii before the rest of the team, so shipping will continue for another steady week I think.

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They never said a portion on instagram. They said they were sending them out this week. It’s Thursday evening already, and if they haven’t sent them out yet, I doubt it’ll happen this week. I was gonna get a refund, but at this point it would take longer to get a tail from another maker than waiting this thing out.
Alternatively, if they don’t send them out after they get back or if you never get a notification, chances are you can report it to your bank and they’ll take action to deal with the whole situation.
That way you don’t have to even deal with finfolk if you get that fed up.
Note: I asked my bank a month ago. I’m now debating reporting the whole thing to them. Like, I don’t even have to cancel the order, I can just leave my bank to deal with it.


Let, I also usually have like.... twenty cents in my account after bills

[MermaidLiara]

They never said a portion on instagram. They said they were sending them out this week. It’s Thursday evening already, and if they haven’t sent them out yet, I doubt it’ll happen this week. I was gonna get a refund, but at this point it would take longer to get a tail from another maker than waiting this thing out.

Aww :( I really hope all of you get your tails asap...

[Mermaid Pickles]

I’m just annoyed because I needed mine for my job, and I don’t have it for my job.
The scuba season has pretty much passed, and I didn’t have a tail at all.

[SeaSister]

They never said a portion on instagram. They said they were sending them out this week. It’s Thursday evening already, and if they haven’t sent them out yet, I doubt it’ll happen this week. I was gonna get a refund, but at this point it would take longer to get a tail from another maker than waiting this thing out.
Alternatively, if they don’t send them out after they get back or if you never get a notification, chances are you can report it to your bank and they’ll take action to deal with the whole situation.
That way you don’t have to even deal with finfolk if you get that fed up.
Note: I asked my bank a month ago. I’m now debating reporting the whole thing to them. Like, I don’t even have to cancel the order, I can just leave my bank to deal with it.


Let, I also usually have like.... twenty cents in my account after bills

I completely understand. I considered taking action as well, but I thought I could only file a dispute through PayPal, since that's how I placed the order in the first place. The issue is that I wouldn't simply want a refund; the team would just shrug and sell the tail to someone else in a flash, without any consequences to them. What I would really like is for them to take responsibility for their poor planning and business practices. I don't really know one would go about reporting them, though.

I also agree about the whole scuba season passing. I had estimated that even if my tail didn't arrive for 9 or 10 weeks after the May sale, I could still at least have August to swim in open water. Now we're looking at 14 or 15 weeks (maybe more?) and summer is pretty much over. I can always take it to swim in pools, but I don't really want to... I was mainly excited to have a tail for swimming outdoors. :/

[AniaR]

I understand people being upset about the tails taking a while to go out but they've been posting every day that they're shipping 100s a day, and they can't do much about having to reprint a whole line of tails. I feel that they've been extremely transparent about this undertaking, everytime there's any delay they post about it, and everyone has gone into this eyes wide open knowing this is a huge new expansion. You can't expect them to produce like someone who has steadily been producing this stuff for years when they're in a rapid growth phase. and people should never plan gigs before their tail is in their hands because so many things can go wrong beyond it being late. Their website said when you ordered that they would ship in x- x number of weeks. Does there need to be some sort of consequence against the team when all of this was very clearly stated and transparent? I 100% appreciate being disappointed. but at the same time we gotta take personal responsibility. It took a while the first time for the tails to ship. And this second bath remember was actually two batches. People who pre-ordered months before and theirs went out first.

Finfolk aren't that hard to get a refund from either. if you truly don't wanna wait and it hasn't been sent then just send an email. They handle refunds almost instantly. No need to go through paypal or your bank.

My tail wasn't as great an experience as I hoped, but I knew going into it, it was a PREMADE item so it may not fit me exact, I knew it might take a while to ship, and I knew I may not have it in time for some gigs I wanted to use it for.

In the podsquad they've been livestreaming hours and hours of doing nothing but packing and shipping boxes. 100s of boxes a day. They're getting out, it just sucks if yours weren't in them yet.

[AniaR]

From what I've read of the first gen fabrics, they have learned so much and improved so much. Even one example: they used to drive all the boxes to UPS back and forth several times to get them shipped. Then they learned they could have a UPS truck schedule to come to THEM to pick them all up. These are things you don't know, until you KNOW. I'm sure the next time they do something like this they'll have their factory finished and a team of 50 or something and all tails will ship in one day. You just can't expect that level yet. And I think it's been pretty clear you're still dealing with a small business.

[user76213849809]

Does anyone know if they will be producing the Shipwreck Siren tail in the other sizes again? A lot has been happening in my life lately and I missed the release of the new line [emoji52]


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you can get a xxxl shipwreck siren and modify/adjust it to fit you
I'm gonna do that with my neverland tail :)

[MermaidLiara]

I agree with everything Raina said. It's not their fault that their supplier misprinted all of the Island Iris and more and they've been very transparant about it. It's obvious from everything they are working their butts off.

The warehouse move is also a bit later than initially expected.

They have worked 12+ hrs a day the past few weeks.

It's obvious from everything they are working their butts off.

Verstuurd vanaf mijn SM-N910F met Tapatalk

[user76213849809]

I agree with everything Raina said. It's not their fault that their supplier misprinted all of the Island Iris and more and they've been very transparant about it. It's obvious from everything they are working their butts off.

The warehouse move is also a bit later than initially expected.

They have worked 12+ hrs a day the past few weeks.

It's obvious from everything they are working their butts off.

Verstuurd vanaf mijn SM-N910F met Tapatalk


oh, will that mean there will be a lot of island iris misprint tails up for grabs later on?
and is there a facebook post or something about this that i can read thx :)

[Satine]

I’m just annoyed because I needed mine for my job, and I don’t have it for my job.
The scuba season has pretty much passed, and I didn’t have a tail at all.

Hey mermaid pickles. What is your job? It’s related to scuba? I live on the other side of Houston from you. Didn’t know there was scuba anything in our state!


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[Mermaid Velos]

Has MermaidHunter gotten his tail yet??

[AniaR]

Has MermaidHunter gotten his tail yet??

He had posted that it was done but he wanted some paint changes.

[Mermaid Velos]

I am so happy his wait has ended!! Now I slightly hope his gun and stuff got to him as well

[Keiris]

He had posted that it was done but he wanted some paint changes.

omg after this many YEARS now paint changes on top of it??!!!!

[Mermaid Pickles]

Hey mermaid pickles. What is your job? It’s related to scuba? I live on the other side of Houston from you. Didn’t know there was scuba anything in our state!


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Haha, yeah! I work at Sport Divers down in Webster! They’re the oldest scuba shop in Houston! I’m supposed to be their mermaid, but I don’t have a tail until I get my finfolk one, so I’ve just been working the shop part time lately.

[Satine]

Haha, yeah! I work at Sport Divers down in Webster! They’re the oldest scuba shop in Houston! I’m supposed to be their mermaid, but I don’t have a tail until I get my finfolk one, so I’ve just been working the shop part time lately.

Mermaid pickles we totally need to meet up some time I think it would be awesome !!!

Ps: why did you pick pickles as your name? I think it’s totally awesome btw !!!


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[Jessabelle27]

UPDATE: I received my mythic after 17 weeks and 1 day from initial purchase. Their window for these tails was 10-12 weeks.

As of today, there are still finfolk customers waiting for their mythic tails from FEBRUARY. I commend them on their patience because I would be livid right now.


Not yet. But I decided to pay the $35 to join their facebook group because they tend to respond quickly there, and someone had just asked about the mythic tails from February and Finfolk assured us they would be shipping out next week. :)

Slightly disappointing though are the posts of people receiving their mythic tails from the latest release in April as we wait patiently for our tails from February..... However members are saying this is because we ordered full size flukes and they take longer.

[Jessabelle27]

omg after this many YEARS now paint changes on top of it??!!!!

right? Can't really blame Finfolk when the customer keeps changing their mind.....

[Mermaid Cerulean]

right? Can't really blame Finfolk when the customer keeps changing their mind.....

Eh well if you wait this long just a little bit more will be nothing if it means the tail will be exactly how you want


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[AniaR]

right? Can't really blame Finfolk when the customer keeps changing their mind.....

which is a lot more of the situation than people realized often when it comes to extra long waits.

[Mermaidhunter]

right? Can't really blame Finfolk when the customer keeps changing their mind.....

Well, actually I can..... it wasn't that I was changing my mind.... it was more like they forgot to do parts of the paint scheme that I had laid out 4 years ago (flesh tone at waistline, darker green, filling in a section that should have been solid instead of just outlined). In their defense they did say the filled in part was done and that it is just lighting making it look like it wasn't. I have asked for pictures of this to confirm back on July 20th..... nothing yet so we shall see.

Main sticking point is that they added a small fin on the bottom that when I finalized the design I had told them not to include, both in writing and crossing it out on my design. Not sure if it can be removed at this point. I also asked this back on July 20 but have yet to get a reply. I told them it is no big deal if they can not remove it, my concern is that it could easily rip off.

Always best to get the full story...... ;)

[Mermaidhunter]

omg after this many YEARS now paint changes on top of it??!!!!

More like paint corrections that were missed........

[Mermaidhunter]

I am so happy his wait has ended!! Now I slightly hope his gun and stuff got to him as well

Not over yet........ wrote to them again today forwarding my July 20 email.

Fedora: lost cause, gave up
Gun: looking to get final piece 3D printed then it is done.
Jedi Costume: material issues
Sword belt: being remade after being destroyed literally in shipping.

[Mermaid Pickles]

Mermaid pickles we totally need to meet up some time I think it would be awesome !!!

Ps: why did you pick pickles as your name? I think it’s totally awesome btw !!!


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Originally it was kind of a joke name, but now it’s just amusing because I ended up deathly allergic to cucumbers so I can’t have pickles. And yeah, we should totally meet up once I have a tail and a functioning car again!

[Satine]

Originally it was kind of a joke name, but now it’s just amusing because I ended up deathly allergic to cucumbers so I can’t have pickles. And yeah, we should totally meet up once I have a tail and a functioning car again!

I am so sorry, cucumbers are amazing and pickles are my favorite food!

They tell you if your tail will ship soon?


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[Mermaid Pickles]

They’re not back from Hawaii yet, so I have no idea.

[Mermaid Pickles]

My friend just got her Ariel dream tail and wore it ONCE, didn’t drag her tail on the bottoms of the pool, wasn’t even swimming for an hour and it has five holes in it already.

[inanna]

My friend just got her Ariel dream tail and wore it ONCE, didn’t drag her tail on the bottoms of the pool, wasn’t even swimming for an hour and it has five holes in it already.


yikes!

[Mermaid Pickles]

I know. She’s super frustrated. It looked to me like they were where the edges of the vinyl inserts are, so I’m probably gonna end up leaving the insert out of mine.

[ChelseaSelkie]

I would have her message the finfolk team and let them know, once she has cooled down a bit. Maybe they can assist her in some manner. If not, I am sure there are matching threads and clear nail polish or waterproof clear glue she could use to make the holes disappear and not tear further, as well as some sort of hack to make the insert less sharp.

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[Mermaid Pickles]

She posted in the pod squad and it got taken down, so she emailed them. I told her if they won’t do anything to help, then my advice if color matched upholstery thread and neoprene glue.

[Mermaid Squidney]

I ordered a classic Cleo fabric tail back in July and it's not here yet. Is it supposed to take this long?

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[user76213849809]

i don't know if it was you but another person on instagram had issues with holes in her tail :/

[ChelseaSelkie]

I ordered a classic Cleo fabric tail back in July and it's not here yet. Is it supposed to take this long?

Sent from my [device_name] using MerNetwork mobile appHave you attempted to contact them?

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[Mermaid Squidney]

Have you attempted to contact them?

Sent from my [device_name] using MerNetwork mobile appNo I didn't think it was really a big deal if the delivery took more than a month until I read this thread. But It seems I haven't even gotten a shipping confirmation. So now I'm kind of confused and worried.

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[ChelseaSelkie]

No I didn't think it was really a big deal if the delivery took more than a month until I read this thread. But It seems I haven't even gotten a shipping confirmation. So now I'm kind of confused and worried.

Sent from my [device_name] using MerNetwork mobile appPlease do contact them then.

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[Mermaid Squidney]

Please do contact them then.

Sent from my [device_name] using MerNetwork mobile appYup will do

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[Mer Coralia]

I ordered a classic Cleo fabric tail back in July and it's not here yet. Is it supposed to take this long?

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They weren't able to finish shipping all the tails out before they left for Hawaii (a plan scheduled months before). They're back in studio, in fact trying to move into the warehouse where they will most likely finish shipping out the remaining everything.

EDIT: And I say in the warehouse, it seems they are now working in some section of it, so they really are in the warehouse now. It's not all finished but its a great start.

[Mermaid Pickles]

i don't know if it was you but another person on instagram had issues with holes in her tail :/

If the username was labaccident, then it was me posting pics of my friend’s tail because she doesn’t have Instagram

[MermaidLiara]

All Island Iris May orders have been packed today. They hope to finish packing the July Island Iris orders later today.

[Mermaid Pickles]

Yaaaaaay!

[AniaR]

My friend just got her Ariel dream tail and wore it ONCE, didn’t drag her tail on the bottoms of the pool, wasn’t even swimming for an hour and it has five holes in it already.

Yup, mine got destroyed on sand. I know the team is well aware this supplier for their neoprene really dropped the ball. Lots and lots of issues with it so I don't think they're using it again.

https://scontent-lga3-1.xx.fbcdn.net/v/t1.0-9/41389998_2197571340521237_1105579531801985024_n.jp g?_nc_cat=0&oh=6e9ddfe386946e041bcab4f3f3cdcc0b&oe=5C312CC1

https://scontent-lga3-1.xx.fbcdn.net/v/t1.0-9/41389617_2197571450521226_5624307902299766784_n.jp g?_nc_cat=0&oh=0978ccac9430246b22854cc129031172&oe=5BEF0951


I'm not *too* upset because this is why I bought the tail - to take a beating instead of my silicone- but still pretty surprised by how easily it started to shred.

I'm going to fix it up myself with wetsuit glue and try to repaint it

[ChelseaSelkie]

Do they plan on replacing the tails or anything?

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[AniaR]

Do they plan on replacing the tails or anything?

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I think they're doing refunds for specific issues

[user76213849809]

I think they're doing refunds for specific issues

I don’t know if I should swim in my tail now.... if I swim in it and it breaks apart is it still eligible for a refund? Or is it better to not swim in it and return it?


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[AniaR]

I don’t know if I should swim in my tail now.... if I swim in it and it breaks apart is it still eligible for a refund? Or is it better to not swim in it and return it?


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They wont return it once used.

[user76213849809]

They wont return it once used.

So what’s happening to all the mers that have holes in their tails?


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[AniaR]

well damage in all tails is normal. if it CAME with holes, then I'm sure they'll refund, but if you make them, that's normal wear and tear

[Mermaid Pickles]

Neoprene shouldn’t tear like that after one use regardless. I’m lucky I have a dive shop I can just take mine to if it gets holes, but I had a tail made of much thinner neoprene that got dragged across asphalt, rocks and concrete for four years and NEVER got a hole from it. Some worn out spots on the print of the fabric but no holes. I dunno, maybe I was just really lucky.

I got my shipping notification on Monday though, but won’t be getting my tail because of shipping delays due to the hurricane. I’d much rather they stay safe than try to work during the storm anyway.

[AniaR]

I am honestly wondering if they were swindled on their neoprene. maybe it's neoprin. it reminds me of spacer material. and from what I've heard from others who have a gen 1 and a gen 2 they're quite diff

[Mermaid Pickles]

That’s what I was thinking too when I felt my friend’s, I just didn’t want to think about that. It doesn’t feel the same as the wetsuits as the dice shop even just by texture of the stuff in the middle.

I can work with neoprin, but still. And if they were swindled and were given neoprin instead, that’s really concerning.

[AniaR]

Yeah they did say the think their supplier duped them a bit. The only change THEY requested was a switch from black neoprene to white. But there's huge differences between the old neoprene and the new, with stretch being a big one. I know they aren't planning to use them again.

[inanna]

:/ that sucks, i hope they get a new supplier

[Mermaid Pickles]

Well, maybe it’s a good thing the size I ordered is half an inch too small! Haha! I’ll enjoy having a new tail either way.

[Mermaid Pickles]

Just got my tail delivered right as I got home from a doctor appointment! I didn’t expect it to really be that bright!

[Mermaidhunter]

Month 54 has now come and gone and not even a peep.

I last heard from the girls back on June 30th confirming that the paint correction was made based off the picture they had sent on June 20th. On the same June 20th pictures there was a fin added that had not been on my final design even though it was present in the initial layout.
On the same day (June 30th) I asked if they could take a close up picture of the area that was to be corrected to confirm the touchup and asked if the one fin could be removed at this point since it was not in the final design I had submitted (I also told them it was not big deal if it could not be removed.. I just had concerns of it ripping being where it was positioned)

I never heard back after my request for a close up photo and about the fin.

I wrote again on August 29th and got an auto response that they would be back September 4th.
I wrote again on September 20th but so far no response........

Am I crazy or is it too much to ask for a picture to confirm a paint touchup??

[inanna]

that's not crazy at all

[AniaR]

Sorry you're waiting so long

Honestly I will say it's not normal to micro manage tail making this way. I don't know any tail makers who will answer so many emails and photo requests etc. Not saying anything judgemental to you, just that it's NOT industry standard. Usually you get one or two photos, and usually tail makers charge for extra remediation.

At this point I would just ask for your tail to be sent rather than more back and forth. Pictures really don't do tails justice anyway. You need to see it in person.

[MermaidAiera]

I feel bad that these ladies are so talented but aren't equipped to deal with the demand. Lately it seems like they're running into a lot of snags, and because they're trying to take on a lot, they're falling behind on a lot. They can't get to everyone/everything and don't have time to deal with every problem/inquiry. I feel like they should stop taking additional orders/starting new projects until they've sorted out their personal lives and any business upgrades/expansions. Granted I know nothing about running a business, this can't be good for their health and, as we've seen, isn't good for their reputation.

[Mermaidhunter]

Sorry you're waiting so long

Honestly I will say it's not normal to micro manage tail making this way. I don't know any tail makers who will answer so many emails and photo requests etc. Not saying anything judgemental to you, just that it's NOT industry standard. Usually you get one or two photos, and usually tail makers charge for extra remediation.

At this point I would just ask for your tail to be sent rather than more back and forth. Pictures really don't do tails justice anyway. You need to see it in person.

First, this is not so many emails/photo requests. One photo request does not equal "so many" and as far as emails, well if one answers we can put this debacle to rest, finally.

I have worked with other costume designers on other projects and have always gotten update photos, final photos and requested photos for work that was only in the hundreds. When one is talking about a multi-thousand dollar item and getting the design and paint scheme correct as was initially laid out...... yeah, some pictures are required to finalize this transaction, especially if something was done that was not requested. Honestly, how hard is it to take ones camera/phone, layout the tail in question and take a picture of one section of the tail...... like 10 minutes to get this done??? Hell, you can save some time and send it via direct text. Click. Send. Confirm. Done.

As far as just getting the tail at this point... so I get it, its not correct and now i have to send it back, pay more and wait longer for these corrections? Ummmm...... yeah...

[AniaR]

Sorry but the point still stands in the mermaid world it's not industry standard. It never has been unless you're working with someone who is just starting out and only takes on one tail at a time.

My understanding over this 3 year thing (I think we are at 3 years now?) is that you've had a LOT of back and forth with them (based on your own posts and theirs) more so than anyone else. Including design implementations they weren't comfortable doing.

They are responsible for their wait times, but every time you dispute something and want photos it's going to go back into rotation. Even mertailor recently wrote about this when it comes to changes and fixes. It's normal for art companies to CHARGE for remeditations. Usually you get one included and that's it. I think Finfolk is the only tail making company at this level left that has yet to implement that kind of thing.

The costuming world isn't the same as the mermaid tail world. We can't pretend these silicone cast creations that are actually function-able, that have curing limitations etc are the same.

No excuses for them being THIS late at all. I am not blaming you for that. But I think it's important people reading understand there's been a lot of back and forth between you guys that exceeds beyond what is industry standard.

Marla is in the same boat. She wanted something that hadn't been done yet. they did it, it didn't work, had to do it again, lots of back and forth. Again, I don't blame her for them taking so long either. There's no doubt about it that both of you should have your tails by now.

But both your situations are unique and not the norm for their company, or any silicone tail making company.

[Mermaidhunter]

Actually it has been 4 years+ (54 months to be exact) since the initial payment was sent and was told it would take several months to complete. Design was finalized May 15, 2014 with a customized fluke finalized June 4, 2014 and individual scale upgrade on July1, 2014. After that NO changes where made other than them asking for my measurements again in March 2015 and asking for a darker green after the initial paint job was done in January 2018. (I do have an entire timeline that can be posted)

I would love to know what the "industry standard" in communication is for the tail manufacturing industry ;)

Remediation is one thing, and yes I did ask for a darker green where the initial green was laid out (lets admit, color on a screen is different in real life), but not getting the design correct AS LAID OUT is not the fault of the customer as is the addition of a fin that should not have been there based on the finalized, agreed upon design (which I can also post)

But lets be totally honest shall we. In spite of the initial 3 months to finalize everything from payment to final, agreed upon design, this has been a series of "unfortunate events": Fluke was done in Aug 2014, then a move to Hawaii, then it was being constructed, then a picture unpainted, then a move back to the mainland, then the tail had to be completely remade due to workmanship, then another move, which brought us to the last request for a darker shade of green and finally questioning if the darker shade was applied (pictures available upon request) and why is there a fin where there should not be one (again, picture and finalized design can be posted).

But maybe you are right....... lets just have the tail sent and see IF all is as it should be or if some things were still missed. :-)

[Mermaidhunter]

Email sent to just send the tail.

Not signing off that it is 100% what I want... I just want this debacle to be over.
When I get it in hand I will post pictures and if everything is as it should be or isn't.

[AniaR]

at some point the back and forth goes far beyond what is reasonable IMO. Or changing your mind on something once it has already been done. (like a fin that can't easily be removed once it's been put there)

As someone in the mer community for 10+ years, since commercial tail makers started, I can tell you right from the start high end tails get about 3 email replies and 1-2 sets of photos. You don't have to like it, and of course there will be outliers who are much smaller and have less workload. But thems the breaks. It's always been that way, and some companies are able to offer more than that for a time but then as soon as they hit the big time, they end up in the same boat. You can't compare it to other costuming. Changing paint, adding or removing a fin or other aspect of a design, is not the same as hem this, add this here etc.

You do not need to be so defensive with me, I appreciate your frustration. my point in these comments for those reading is to understand yours and Marla's case are *not* the norm. I actually asked for their side about both of your orders (as Marla is a dear dear friend and I have also been really concerned about how long hers is taking - however they are waiting to hear back from her on paint and she has been unwell and unable to reply) because I felt your wait time was very unfair and hoped that my asking might prod them to go faster.

You are right, there is a series of events that aren't normal you had to endure. But I do think your expectation of micromanaging your tail is a bit off from what IS the market normal, and I do sincerely believe it has contributed to the wait time. I am not BLAMING you, I appreciate your argument that you are spending all this money. But going forward I think this is a bit of a lesson for this industry should you choose to ever order another high end silicone tail again.

All that being said, I hope you get your tail and it's everything you dreamed of, and worth the wait!

[Mermaid_Elinha]

I also have had problems with Finfolk.

I ordered a tail in the very first sale they did on Black Friday. After 3 months of not getting anything I emailed them asking why, I am a part of the podsquad and saw people who had ordered the same tail had received theirs. They told me that they had no received the shipment yet. A month later after not receiving it, I emailed them again, and was told that the shipment was lost and that they could send me a tail in a size smaller, to see if it would fit. I agreed and got the tail, but this booty did not want to cooperate. I bought the tail that was too small and gave it to my twin who has a smaller frame then me. After this I was told that they got the shipment in and would send my tail, this was in April. 5 months after the November sale. They told me they would send me a tail of my choice from their May sale to make up for the several months of waiting I went through. I was super excited. I emailed them that I would like the Goby tail, They told me that they would ship it out with the other tails. They emailed me last week that they did not have any more Goby tails, and that they werent going to be able to ship it out until after Black Friday this year. It really sucks, because I LOVE their products, but their business practices are not very good.

I also feel like anytime someone posts something slightly negative in the pod squad, everyone attacks them, and Finfolk removes the post.

[Satine]

Yeah they did say the think their supplier duped them a bit. The only change THEY requested was a switch from black neoprene to white. But there's huge differences between the old neoprene and the new, with stretch being a big one. I know they aren't planning to use them again.

If this is the case will the new fall
Line be made out of the neoprin instead of neoprene? Wouldn’t it be unethical to keep selling the products with a false material? Especially since the web sight says neoprene?

Just a little worried cause I ordered my first tail from them today! I know the wait will prob be like a month long which is ok! Just hope to get the quality neoprene!

Raina what monofin are you useing I’m yours now? I know you said you started with a finis rapid but it was to big for the fluke right?


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[AniaR]

If this is the case will the new fall
Line be made out of the neoprin instead of neoprene? Wouldn’t it be unethical to keep selling the products with a false material? Especially since the web sight says neoprene?

I brought it up with the twins right after the last sale and they said they'd be switching it. I can't confirm if that was done or not.

For my monofin I found the finis rapid was too big. I switched to a foil but then you need to keep the screws in (you'll know what I mean when you get it)

[MermaidLiara]

Any news @Mermaidhunter ?

[user76213849809]

I emailed them about this issue and they said that all they could do is give a refund if it is in "new condition" or give me a 15% discount on the fall line :/ considering that shipping to Australia was almost $100 AUD and I have to pay for shipping back to get a refund thats not an option for me and I don't think i'm gonna buy another tail form them anytime soon...
Is there anything else I can do?, I mean here in Australia you can return damaged items if they didn't meet the standards that they were required to meet and the retailer pays for the postage...
is it the same in America?
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

[MermaidLiara]

Any news @Mermaidhunter ?

[KTMaggs]

I just read all 41 pages. Wow. This is disappointing. I love FinFolk tails, for they are so beautiful, but now I am heavily reconsidering ordering from them. FOUR PLUS YEARS! This can’t be the normal!

[Satine]

I just read all 41 pages. Wow. This is disappointing. I love FinFolk tails, for they are so beautiful, but now I am heavily reconsidering ordering from them. FOUR PLUS YEARS! This can’t be the normal!

To be fair a lot of comments in this thread are really old! They are now back on their feet and fully moved into a where house. Before they were working out of their garage and they now have additional staff to help them !!!


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[AniaR]

Yeah and you gotta remember there are extenuating circumstances for specific tails. Not that I am defending ridiculously long waits, just that the forum usually only gets one half a story ;)

[laseyalycaka]

Hello, I'm new to the forums! Hope this is the right thread:

So in May 2017 I ordered an arctic blue mythic. It was May because someone had cancelled their order and they posted that there was one back up for sale. I recieved that tail in November 2017 (well after others recieved theirs) and it was too short for my legs. I returned the tail the same week. They offered to refund me or send me a new one, I didn't realize they would make a whole another tail just for me. I was under the impression they had some extras in stock for a future release and would just send one. But it is now December of 2018 and I have not recieved my tail.

During this I've had limited email contact from them, always with me emailing first. I didn't want to be too pushy so I left them alone. In March 2018 they said it would be shipped in April. It did not. In October they said the paint didn't cure properly and they had to do it again.

I bought an oracle from their most recent batch which also, did not fit (the bottom half fit perfectly, the waistband was not stretchy enough to go over my bottom). So I'll be returning that one too.... Should I just give up in them? I mean I'm sure they're trying their best with how small they are and how big of a customer base they have but it's been so long I'm just over it now?

[AniaR]

I bought an oracle from their most recent batch which also, did not fit (the bottom half fit perfectly, the waistband was not stretchy enough to go over my bottom).

This happened to me and I took my waistband out and it fit!

[MermaidLiara]

Month 54 has now come and gone and not even a peep.

I last heard from the girls back on June 30th confirming that the paint correction was made based off the picture they had sent on June 20th. On the same June 20th pictures there was a fin added that had not been on my final design even though it was present in the initial layout.
On the same day (June 30th) I asked if they could take a close up picture of the area that was to be corrected to confirm the touchup and asked if the one fin could be removed at this point since it was not in the final design I had submitted (I also told them it was not big deal if it could not be removed.. I just had concerns of it ripping being where it was positioned)

I never heard back after my request for a close up photo and about the fin.

I wrote again on August 29th and got an auto response that they would be back September 4th.
I wrote again on September 20th but so far no response........

Am I crazy or is it too much to ask for a picture to confirm a paint touchup??

Heard anything so far? Have you gotten your tail?

[audrie_ality]

Hey friends [emoji112] I’m pretty new here and this is my first ever post, but I’ve been reading a lot of the threads (especially this one). I had another example to add concerning Finfolk’s wait times. I ordered one of their mystery boxes (The Little Box of Love) on April 13 and have yet to receive a shipping notification email. To my knowledge, some of the boxes are shipped already and some mers currently have theirs. The wait time stated on the website at the time of purchase said 4-6 weeks, which is reasonable to me and I know their products have pretty long wait times in general. But it is now week 11 and I have yet to receive an email. For me, $100 is a lot to spend at one time, and had I known it would be two months before I would get what I ordered, I may have decided not to purchase. Shipping times (in my opinion) are not representative of the quality of their products. However, more accurate shipping times would be appreciated. Especially for those of us who consider $100 to be a LOT of money.

PS- I’m aware of the wedding that happened between my purchase date and now; I still see it as unprofessional to have actual shipping times that are double what the estimate was. Especially considering the wedding was not an unforeseen event.

Thanks for reading!


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[Satine]

Hey friends [emoji112] I’m pretty new here and this is my first ever post, but I’ve been reading a lot of the threads (especially this one). I had another example to add concerning Finfolk’s wait times. I ordered one of their mystery boxes (The Little Box of Love) on April 13 and have yet to receive a shipping notification email. To my knowledge, some of the boxes are shipped already and some mers currently have theirs. The wait time stated on the website at the time of purchase said 4-6 weeks, which is reasonable to me and I know their products have pretty long wait times in general. But it is now week 11 and I have yet to receive an email. For me, $100 is a lot to spend at one time, and had I known it would be two months before I would get what I ordered, I may have decided not to purchase. Shipping times (in my opinion) are not representative of the quality of their products. However, more accurate shipping times would be appreciated. Especially for those of us who consider $100 to be a LOT of money.

PS- I’m aware of the wedding that happened between my purchase date and now; I still see it as unprofessional to have actual shipping times that are double what the estimate was. Especially considering the wedding was not an unforeseen event.

Thanks for reading!


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They are still a small business and things happen! Along with the little box of love they are also working on getting mythics and stargazers and kelpies our along with some other big projects they have been doing! I ordered a little box of love in the first 5 min after the sale started got my shipping notification on Wednesday and got the box yesterday Saturday! Hey have more than 100 they are cranking out cause they increased the number of boxes able to be purchased! Yeah long wait times suck and they should be more accurate with the wait times but life happens! $100 is a lot for me and I have very little patience but I know the team will ship the products as quick as they can! I also feel the pain as stargazers and kelpies are $400 a piece I ordered both and the time frame says 12-16 weeks and we are now starting week 19! But I know they will ship out as soon as possible! Mythic production I believe has come to a close for all the back ordered mythics so that means everything else should start pumping out quicker now! Don’t be disheartened they are a wonderful company!

[Slim]

Hey friends [emoji112] I’m pretty new here and this is my first ever post, but I’ve been reading a lot of the threads (especially this one). I had another example to add concerning Finfolk’s wait times. I ordered one of their mystery boxes (The Little Box of Love) on April 13 and have yet to receive a shipping notification email. To my knowledge, some of the boxes are shipped already and some mers currently have theirs. The wait time stated on the website at the time of purchase said 4-6 weeks, which is reasonable to me and I know their products have pretty long wait times in general. But it is now week 11 and I have yet to receive an email. For me, $100 is a lot to spend at one time, and had I known it would be two months before I would get what I ordered, I may have decided not to purchase. Shipping times (in my opinion) are not representative of the quality of their products. However, more accurate shipping times would be appreciated. Especially for those of us who consider $100 to be a LOT of money.

PS- I’m aware of the wedding that happened between my purchase date and now; I still see it as unprofessional to have actual shipping times that are double what the estimate was. Especially considering the wedding was not an unforeseen event.

Thanks for reading!


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I can totally see your view on this. Best you can do is message them. It’s still frustrating the lack of communication that exist within the community that it became a norm. The do eventually send products though. Keep us updated.

Regardless how small or big a business is and their supply and demand, most companies can easily earn repeat customer simply by communicating with their customer.


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[The Water Phoenix]

I ordered my finfolk fabric tail from their new line 5 weeks ago. I'm a pretty impatient person, but the wait hasn't been that bad. I heard on the finfolk pod squad that the new line of fabric tails is shipping soon, so hopefully not too long now. Patience is key.

[audrie_ality]

They are still a small business and things happen! Along with the little box of love they are also working on getting mythics and stargazers and kelpies our along with some other big projects they have been doing! I ordered a little box of love in the first 5 min after the sale started got my shipping notification on Wednesday and got the box yesterday Saturday! Hey have more than 100 they are cranking out cause they increased the number of boxes able to be purchased! Yeah long wait times suck and they should be more accurate with the wait times but life happens! $100 is a lot for me and I have very little patience but I know the team will ship the products as quick as they can! I also feel the pain as stargazers and kelpies are $400 a piece I ordered both and the time frame says 12-16 weeks and we are now starting week 19! But I know they will ship out as soon as possible! Mythic production I believe has come to a close for all the back ordered mythics so that means everything else should start pumping out quicker now! Don’t be disheartened they are a wonderful company!

I totally get everything you’re saying. I’ve been following their business since the beginning. I absolutely adore their work and their company.

My reason for posting was just to let others know my experience with their shipping times. The Little Box of Love is not the only example of this. I’m definitely a patient person, but I’m also in college. I move around a lot, and $100 can mean the difference between putting a new tire on my car or not, you know?

I was trying to make a point about how shipping times might be a factor in whether or not someone makes a purchase. And also that it’s important to quote accurate shipping times, or at the very least, when production is weeks behind schedule, to communicate with those who purchased and are patiently waiting.


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[Satine]

I totally get everything you’re saying. I’ve been following their business since the beginning. I absolutely adore their work and their company.

My reason for posting was just to let others know my experience with their shipping times. The Little Box of Love is not the only example of this. I’m definitely a patient person, but I’m also in college. I move around a lot, and $100 can mean the difference between putting a new tire on my car or not, you know?

I was trying to make a point about how shipping times might be a factor in whether or not someone makes a purchase. And also that it’s important to quote accurate shipping times, or at the very least, when production is weeks behind schedule, to communicate with those who purchased and are patiently waiting.


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I totally agree with this !!! I know right where your at I am a college student and make 7.25 a hour!!! Am trying to work to jobs and keep up with 2 house holds and money is really tight! I got blessed with some extra money from family in order to buy my tops from finfolk and was literally counting the days till a shipping notification watched the minimum projected time roll by and watched the maximum time roll by to so now it’s up in the air! And I just want to know when it will ship! I hope to get them by the time summer is over! So I feel what you mean on the shipping time so hard I really do!


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[audrie_ality]

I totally agree with this !!! I know right where your at I am a college student and make 7.25 a hour!!! Am trying to work to jobs and keep up with 2 house holds and money is really tight! I got blessed with some extra money from family in order to buy my tops from finfolk and was literally counting the days till a shipping notification watched the minimum projected time roll by and watched the maximum time roll by to so now it’s up in the air! And I just want to know when it will ship! I hope to get them by the time summer is over! So I feel what you mean on the shipping time so hard I really do!


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Exactly! If not for my fiancé, I wouldn’t have been able to get the box. He bought it as a wedding present for our wedding in September.


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[Mermoviemedic]

I have to admit I am worried are they falling into a Swimtails like (not exact but like) issue? (getting swamped with orders and not being able to keep up and taking preorders on 2 new type of tails when back orders are not on target for shipping). I also noticed on instagram someone posted that they ordered a mystic in 2018 and still she had not received it and asked about it. The comment was deleted within 4 min.

[audrie_ality]

https://uploads.tapatalk-cdn.com/20190705/3f836ac17c3022f27a33418635e1718b.jpg

TWELVE WEEKS LATER on the dot... But it’s finally on its way!!

[Trade Winds]

Well I got my shipping email from them and they made a 1000.00 mistake on the tail. They did not combine the order like they ackowledged they would so it has the wrong fluke. �� and it looks like it has no fin eitherYou mean it has no monofin IN the tail?

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[Mermoviemedic]

I just got a reply back from them, They way they do the shipping notification (and the way the bill looks like on that notification) they did combine it but it was not included on the notice (Thank Neptune I had a heart attack). Why they do it that way I have no idea, I am glad they got back to me so quick! I was stressing that it was shipped like that. *whew* But them shipping the tail now, is getting it ahead of promised time not behind! So they must have caught up! (Mystic). Yeaaaaaaaaa!

[AniaR]

just how shopify works

[JuriRiyu]

Hi Everyone ! Do you know how much time does it takes to complete a silicone tail from A to Z ? And how much custom orders since they closed them do you think remain, just to have your thought ? Since i put my deposit back in september 2016 so 3+ years wait time.. I'm not mad, i am just wondering about what is happening :confused:

Have a good day everyone !

[MermaidLiara]

I just got a reply back from them, They way they do the shipping notification (and the way the bill looks like on that notification) they did combine it but it was not included on the notice (Thank Neptune I had a heart attack). Why they do it that way I have no idea, I am glad they got back to me so quick! I was stressing that it was shipped like that. *whew* But them shipping the tail now, is getting it ahead of promised time not behind! So they must have caught up! (Mystic). Yeaaaaaaaaa!

For us Euries this is actually wonderful. Only the base tail price is on the box, so that saves us a TON in customs costs. I did not have to pay customs for my full fluke, lol.

[Meilyn]

Hi Everyone ! Do you know how much time does it takes to complete a silicone tail from A to Z ? And how much custom orders since they closed them do you think remain, just to have your thought ? Since i put my deposit back in september 2016 so 3+ years wait time.. I'm not mad, i am just wondering about what is happening :confused:

Have a good day everyone !

Haven't been back in forever but I'm kind of in the same boat with getting a response from years ago. However when I did get my tail done many years ago, from when they started it to when they finished it took about 1.5-2 weeks from actually starting it to having it done.

[Mer Coralia]

Hi Everyone ! Do you know how much time does it takes to complete a silicone tail from A to Z ? And how much custom orders since they closed them do you think remain, just to have your thought ? Since i put my deposit back in september 2016 so 3+ years wait time.. I'm not mad, i am just wondering about what is happening :confused:

Have a good day everyone !

It varies from person to person and how the weather affects them. I know they had a too hot summer which delayed all silicone stuff. I remember them mentioning like 30+ tails left but who knows the exact number but them. And I have the same wait slot too :) Sept 2016



Haven't been back in forever but I'm kind of in the same boat with getting a response from years ago. However when I did get my tail done many years ago, from when they started it to when they finished it took about 1.5-2 weeks from actually starting it to having it done.

Yeah depending on how ready you are with your tail design, it's a relatively fast process. They've stated them can crank out a tail in a week but thats with full artistic control. When you have to bounce off ideas, color schemes and looks for someone else, especially for someone else who changes their mind a lot -that'll add to the process. Plus some people go into it, not knowing what they want.

Least you got yours nice and fast. Which one is yours?

[Mermaid Alea]

So tailmakers are still dealing with curing issues due to the weather? I thought the big silicone tailmakers now have their own studios that are temperature/humidity controlled?
Here at my job we have certain printing processes we do that couldn't be done unless our workshop was temperature and humidity controlled. We even have special de-humidifying 'closets' my boss made so that we can dry the screens we need for t-shirt printing.

[LittleRiverOtter]

Did you ever get your tail, MermaidHunter? I just read through this entire thread and wondered how it all turned out.