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View Full Version : Will I Ever Get My Merrowfins Tail?



Dolphin Man
07-06-2016, 04:12 PM
I'm becoming concerned about my Merrowfins order. On Halloween 2015, I was in pretty routine email dialogue with Matt. Nov. 5th I purchased a personal money order for $3,240 from my bank. Nov 14th, he acknowledged receiving my money order of $3,000 plus shipping. Nov 25th, he said he had my fluke sculpted for the most part. Nov. 29, body is pinned together. Fluke to be molded soon. Jan 12, he'll be molding it by week's end and pouring it the following week. Feb. 19, fluke molded and body poured. Now creating mono fin. March 15, I emailed over color specifications and he acknowledged it. April 15, he's delicately working on the seams to make them less noticeable. Then I got silence. I posted here on Mernetwork about my concerns, then sent him another email on June 30, just asking for an update. He replied the same day saying his emails to me were "undeliverable". He says the tail is assembled but it hasn't been painted. He's been waiting for me to be sure it's all clear. So, I replied politely, leaving him room for dignity in case he was hiding something. Internally, I was suspicious because I haven't changed my email address. The one he replied with is the same one I've been corresponding with. I voiced two concerns: (1) be sure it's Dragonskin, and (2) does he have photos? No reply. Sent another July 5th. No reply. Emailed today during business hours to both email addresses and pm'd him on Facebook. Waiting to get a reply.

I'm suspecting he's covering for no real progress. He's only sent two photos and those were wooden sculpts of my fluke and that was months ago. It's money I wanted to devote to a Merbellas tail right from the start, but her waiting list seemed too long.

I still have scans of my money order and the application forms.

Moongazer
07-06-2016, 04:23 PM
I would say contact your credit card company asap and get your money back.

Dolphin Man
07-06-2016, 04:53 PM
I used a money order, but it's worth asking my bank anyway.

Moongazer
07-06-2016, 04:55 PM
Contact them asap. Whatever you used. Typically you only have so many days before you can tell your story and hopefully get your money back for goods not received.

Dolphin Man
07-06-2016, 05:31 PM
I called my bank. She said once it's cashed, there's nothing they can do. I'm guessing he cashed it because he said he'd do that the next day. She suggested getting out my money order stub. If I can't find it I could go to the place I bought it with the purchase date and they could send a photocopy.

Theobromine
07-06-2016, 05:40 PM
He accepted a money order?? O_O That right there seems.....shady.

Dolphin Man
07-06-2016, 05:41 PM
Very good news. I was smarter than I thought. I sent him scanned copies of my order form and the money order itself!!!! It's stored right in my email. My bank representative couldn't find a result for the serial number or account number, so I'm going tomorrow to the bank where I bought it and see if it's been cashed. Weird.

Khaleesi Daenerys
07-06-2016, 06:41 PM
Good luck to you!!!!!!!! I hope this turns out well. I can't believe he strung you along since October with no updates. I'm so sorry that happened to you. Best of luck, I wish you all the best. :group hug: Merhugs.

AniaR
07-07-2016, 09:19 AM
I am so sorry. Back when you first emailed me I just had such a pit in my stomach about the whole thing.

I think you will eventually get the tail. Matty can't afford to scam anyone. It might just be a while. I usually say that skill and artistry is worth waiting for. Just not sure that's the reason why it's late :(

Dolphin Man
07-07-2016, 10:13 AM
Thanks. Sometimes it gets lonely waiting for this.

Okay. I sent one on July 5th marked with the same subject line that we've been using all along. No reply. Then I sent one July 6th to both his email addresses. He didn't reply to those but he did reply to the Facebook message I sent 7/5 saying he didn't get the other email. So, I replied on Facebook saying "that's weird. I sent you (blah)."

Dolphin Man
07-07-2016, 01:20 PM
Good news. The money order had been cashed at the time. Also, he replied to the Facebook message, offering to send photos. I'm looking forward to seeing what it looks like.

Dolphin Man
07-09-2016, 09:19 AM
He acknowledged my Facebook message a little after midnight. Okay. Still waiting for those photos.

Moongazer
07-11-2016, 01:50 PM
Might want to just go ahead and get your money back hun. If he can't send you photos the day of and it's been this long with no update... I'm a little scared for you honestly.

Dolphin Man
07-11-2016, 02:13 PM
Thanks, Moongazer. Nice name, by the way. I've been holding off to absolutely give the benefit of the doubt, but this is ridiculous. Still no photos. He hasn't posted anything at all on Facebook.

UtahMermaidPearl
07-11-2016, 02:23 PM
That's so weird because I got a photo update about mine yesterday

Dolphin Man
07-11-2016, 04:02 PM
Great news! I reached Matt by phone and we chatted. He sent me a full shot of my tail right away. It seems he's been having problems getting my emails.

Mermaid Mandi
10-03-2017, 05:43 AM
I just got my tail from MerrowFins it took 6 months and 4 weeks to be mailed out I canít really say Iím most happy with the tail as in I donít think Matt made my tail the tail is way to big and Matt doesnít have blond hair witch I found on the tail I do love the scales tho thatís my favorite part of the tail and he did put the fluke I like on it but overall itís way to big on me and some silicone is coming off the tail and paint but Matt said he will make my tail beautiful again so I believe him.

AniaR
10-03-2017, 11:50 AM
dolphinman did you get yours?

Mermaid_Auquita_123
10-03-2017, 11:59 AM
I just got my tail from MerrowFins it took 6 months and 4 weeks to be mailed out I canít really say Iím most happy with the tail as in I donít think Matt made my tail the tail is way to big and Matt doesnít have blond hair witch I found on the tail I do love the scales tho thatís my favorite part of the tail and he did put the fluke I like on it but overall itís way to big on me and some silicone is coming off the tail and paint but Matt said he will make my tail beautiful again so I believe him.
Can I see a picture

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Mermaid Mandi
10-03-2017, 12:18 PM
Can I see a picture

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MissLunaBelle
11-27-2017, 05:36 PM
Guys I'm so glad I found this thread because I'm honestly getting furious. I'm almost (2 weeks) to the 9 month anniversary of my ordering my BASIC silicone tail. I don't know where to turn because honestly whenever I message Matt I either don't hear back or I hear "your tail is going out tomorrow/at the end of the week." It's a basic silicone tail. BASIC. I got a photo of almost completion oct. 16th. What should I do? https://uploads.tapatalk-cdn.com/20171127/0544710c2be2de56b477a744fc22faab.jpghttps://uploads.tapatalk-cdn.com/20171127/9690cb585cc2a79cbbc5e18750ec10e8.jpg

MissLunaBelle
11-27-2017, 05:39 PM
Ive read what happens when he recieves loads of messages from one person trying to figure out what's going on, and he becomes impossible to reach. 1,000 is a lot of money to me and I don't just want to let it go and hope I get the tail eventually.

Ransom
11-28-2017, 08:31 AM
Ive read what happens when he recieves loads of messages from one person trying to figure out what's going on, and he becomes impossible to reach. 1,000 is a lot of money to me and I don't just want to let it go and hope I get the tail eventually.
You've got a right to be angry, I would be if I paid 1k to someone who just disappeared. Have you reminded him of his own promises to mail you quickly?

I'm following tailmaker threads cos' I hope to order a silicone one of my own, but seeing how many consistently go silent and fail to keep promises makes me wonder how sustainable the whole thing really is :(

Mermaid Momo
11-30-2017, 11:03 AM
Lunabelle what did the photo of the tail look like? I ask because some ppl send pictures of work for other costumers just to keep ppl quiet.

I would message again asking for a finished tail photo and a valid tracking number by the end of the week before you post a very negative review. (Hopefully tge idea of a negative review will kick his butt in gear)

His insta hasn't been updated with any new tails (he's been posting the same old tails over and over) but he's been posting selfies and new tails for his team so he should have been found time for your tail of he has time for selfies and new tails for his team /pod.

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MiKineDesigns
12-08-2017, 02:42 PM
You've got a right to be angry, I would be if I paid 1k to someone who just disappeared. Have you reminded him of his own promises to mail you quickly?

I'm following tailmaker threads cos' I hope to order a silicone one of my own, but seeing how many consistently go silent and fail to keep promises makes me wonder how sustainable the whole thing really is :(

Hi! I would highly recommend Mermaid Citrine if you're looking for a tail maker! I ordered a fully customized, full silicone tail from Mermaid Citrine and received it in a month for only $2150, that's with shipping and 2 sets of decorative fins! She's new to the silicome game but has been making latex tails for a few years. She was very reliable and accomadating to my deadline(my tail was a week early!), and actually reached out to me more than I did to her and we spent hours corresponding to get the design perfect! She sent multiple progress pictures and sent photos before it was sealed to make sure the coloration was correct. She just recently announced that she has a spot available so definitely check her out!
I'd post a photo but I can't figure out how to do that, I'm new to mernetwork! But you can check her out on Instagram or myself @mikinedesigns.

MissLunaBelle
12-08-2017, 02:45 PM
So yesterday I asked for a tracking number and he said that it'd be here today. Ups said there was a package due for delivery on monday?? Idk. Monday will be month 9 on the dot since placing the order for my basic from him...

MiKineDesigns
12-08-2017, 03:07 PM
Was there contracts drawn up? You can always take the legal route. I would like to eventually expand my tail collection so I've been looking at various other tail makers. I've been seeing a number of bad posts about his work ethic, he's also a "new" tail maker and doesn't have a slew of clients like others so there's no real reason he should be so behind on tails.

AniaR
12-09-2017, 12:13 AM
Hi! I would highly recommend Mermaid Citrine if you're looking for a tail maker! I ordered a fully customized, full silicone tail from Mermaid Citrine and received it in a month for only $2150, that's with shipping and 2 sets of decorative fins! She's new to the silicome game but has been making latex tails for a few years. She was very reliable and accomadating to my deadline(my tail was a week early!), and actually reached out to me more than I did to her and we spent hours corresponding to get the design perfect! She sent multiple progress pictures and sent photos before it was sealed to make sure the coloration was correct. She just recently announced that she has a spot available so definitely check her out!
I'd post a photo but I can't figure out how to do that, I'm new to mernetwork! But you can check her out on Instagram or myself @mikinedesigns.

For some reason I thought Citrine wasn't making tails anymore! Nice to hear she's still in the game

Ransom
12-09-2017, 12:14 AM
So yesterday I asked for a tracking number and he said that it'd be here today. Ups said there was a package due for delivery on monday?? Idk. Monday will be month 9 on the dot since placing the order for my basic from him...
Let's hope that's it and you're happy with it. All the best!

Mermaid Lola
12-31-2017, 05:30 PM
Did you ever end up getting the tail?

MissLunaBelle
12-31-2017, 05:33 PM
Did you ever end up getting the tail?Yep, right on the 9-month mark... It's nothing spectacular and initially I had planned on selling it, but I put it on today and unfortunately I love it. Sadly however, it's missing the glitter coat and the UV reactivity... But at this point, I don't plan on sending it back.

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Mermaid Lola
12-31-2017, 06:09 PM
That's a bummer about the paint job, but at least you loved the tail! Thank goodness he finally sent it out to you.

Mermaid Momo
01-02-2018, 06:05 PM
Do you have any pictures of it?

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MissLunaBelle
01-26-2018, 07:19 PM
Do you have any pictures of it?

Sent from my [device_name] using MerNetwork mobile appI do!https://uploads.tapatalk-cdn.com/20180127/e5a4737874f4aeee1b2e9c9965bfe5e4.jpghttps://uploads.tapatalk-cdn.com/20180127/6d0ba4c44b4ff679f2ab72eb2c634e97.jpghttps://uploads.tapatalk-cdn.com/20180127/5d4189f1a9000ba471363b515bb41ee9.jpghttps://uploads.tapatalk-cdn.com/20180127/0d970f07d81140635f0a7b535550ac0f.jpghttps://uploads.tapatalk-cdn.com/20180127/913dd2f82ee75f2867738e9d740666d1.jpghttps://uploads.tapatalk-cdn.com/20180127/efd9cc014af3e25d8f5868a8cb6f98b1.jpg

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