CRM data

[moishegoyet]

An organization has implemented a new customer relationship management (CRM) system. Who should be responsible for enforcing authorized and controlled access to the CRM data?

[Nashvon]

The responsibility for enforcing authorized and controlled access to a CRM system should be assigned to the organization's IT department. Specifically, the IT department should designate an individual or a team to manage user access and permissions to the CRM system including the b2b contact enrichment (https://www.globaldatabase.com/data-enrichment).

This person or team should work closely with the business stakeholders to identify which users or user groups need access to which parts of the CRM system. They should then configure the system's security settings to reflect these permissions.

It is also important for the IT department to regularly monitor the access logs to ensure that only authorized users are accessing the system and that there are no security breaches. Any unauthorized access attempts or suspicious activity should be investigated promptly.

Ultimately, ensuring the security of the CRM system is a shared responsibility between the IT department and the business stakeholders who use the system. Regular training and awareness campaigns should be conducted to ensure that everyone understands their role in maintaining the system's security.