Virtual assistants in banking: your ideas and experience

[Alveulli]

Greetings to all forum participants! I work in one of the regional banks, and we are actively exploring the possibility of implementing virtual assistants to facilitate the work of our clients. We are also interested in the issue of digital storage in banking. It would be great to hear the opinions of those who have already applied such solutions: what problems have been encountered along the way, how has it affected customer satisfaction?

[fred_lee]

How do legacy systems in banking affect innovation and competitiveness of banks, and what strategies help them successfully combine old and new technologies?

[AbnerHoward]

I'm in favor of modernizing and replacing legacy systems in banking that only hinder innovation and bank competitiveness. We need to apply modern and successful strategies that include incremental modernization, API integration and cloud-based solutions to bridge the gap between old and new technologies. This is what the Anyforsoft team talks about in their article at https://anyforsoft.com/blog/legacy-banking-systems/. I advise you to read it for those who are interested in this area.