Defining KPIs for IT operations services

[Alveulli]

I want to define key performance indicators for our IT Operations department. Which KPIs are standard in this area?

[Rerterom]

Assessing the effectiveness of an IT operations department is a complex process that requires in-depth analysis and understanding of the specifics of the job. However, there are a number of standard Information technology operations (https://www.edvantis.com/blog/it-operations-definition/) KPIs that can be a starting point for your analysis. These KPIs include: system response time, uptime, disaster recovery time, number and severity of incidents and their resolution, and user satisfaction. These metrics measure your department's performance, reliability, and overall efficiency. Regular analysis of these KPIs can help you identify weaknesses and prioritize development.