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View Full Version : Contacting Pro-mers and tail makers



AniaR
05-18-2013, 04:15 PM
So, a lot of people have been PMing me here and on FB along with emailing me. It's getting a little overwhelming atm. This is not to single anyone out or anything, I know people don't have any bad intentions etc I just want to give you some insight....

You know what level of a pro mermaid I am. I'm sorta in the middle. Not as many fans as Hannah or Melissa etc, but starting to get close to 4k. I work constantly, and I'm pretty present online. I don't make tails. Here's an example of what I have to go through with my emails, PMs, and messages on a weekly basis that I just posted on my fb page.

This week alone I received:

1. Three "give me a mermaid spell" emails.
2. Over 100 "how much are your tails/do you make tails/will you give me a tail" emails when it says right at the top of this page I don't, it's all over my website, and all over my youtube etc.
3. At least 5 "will you contact Raven FOR me" The answer is no. I don't live in the same country as Raven. I have no influence over when she's able to take tail orders or reply to emails.
4. 2 Creepy emails from men asking me about mermaid sex or fetishes
5. 2 "Contact me" emails that actually give me no idea what the person wants or why I should contact them. (You're emailing me, that's contact with me. Say what you wanna say!)
6. 3 emails from models interested in being a mermaid for me. I work with kids, when you say you want to be a mermaid for me I am assuming that you somehow know you'll fit into one of my two custom mermaid tails and be willing to work with kids. o_O I'm pretty clear on here and my website what I do.
7. 6 emails about complaints with other tail makers and how to fix their broken tails.
8. Around 50 emails asking me how to be a mermaid, or some aspect of starting a mermaid company.
9. 10 who made your tail emails.

This is before I even get to the fanmail (which I am very thankful for, but please understand I can't reply to it all) and the booking inquiries and media inquiries. I'm sorry, but to even FIND my email, you have to scroll past the information on my website that answers the majority of these. I get upset when someone is angry I am not responding, when they haven't taken the time to actually read the answers. I often do reply with answers to people only to have them reply again, asking the same thing. I get told "I'll do anything to have a tail like yours" and they keep spamming me asking me who made it, but don't take the two seconds to read the caption that says where it came from (or in many cases listen to a video they're commenting on that says where it came from.)

A lot of this is why I was motivated to write a book. So now when people ask me some of this stuff I can direct them to it. When you email me there is even an auto-reply that redirects people to my FAQ etc. But I have a 2 day wait for booking inquiries because it sometimes takes me that long to get through my inbox.

I am very thankful for my fans and clientsand my mernet community, and I am always working my butt off to make sure I offer great customer service and communication. But I hope this gives you a little insight into why I may not answer your email or messages.(and why others may not as well) For the majority of the questions I get asked, the information is already on my site. ALSO The majority of the information I get asked about on mernetwork, is already written out extensively in threads. :)

I get this at my level. Imagine what Raven gets? What Hannah gets? What Eric gets etc. I know with Raven too, people don't check to see that she isn't actually taking tail orders. Or with me, they don't check my black out dates etc.

SO I hope you can appreciate a bit why some of us never get back to emails etc. There just isnt enough time to give everyone what they want and still make the people we're committed to already (clients) happy!

MerEmma
05-18-2013, 05:06 PM
Very good post! I'm lucky enough that when I was younger I wasn't much in the mermaid scene online yet, so I haven't really sent any of those sort of emails. Which makes me feel good because I feel like I'd feel guilty if I had sent them before. xD

One thing that helped for me when contacting Raven was putting in the subject "Serious Customer - (item) Inquiry" when I had my questions about bracers and sizing and such. I was really excited when she ended up telling me it was the perfect subject to use, as she located it so quickly.

I can't imagine taking more than a day to go through an email...gosh, I feel so sorry for all of you guys. I get agitated when I have more than four emails and just HAVE to deal with them right then. xD

Ayla of Duluth
05-18-2013, 07:34 PM
Man, I can't imagine how hard it is to keep track of all your clients in that massive mess of emails! I have an email specifically for people who would like to book dates with me and even then some of them have gotten lost (randomly disappeared) or I've gotten so disorganized trying to write down everyone's dates and times that its all gotten mixed up. And I've only had around 10 parties so far! Kudos to you for being able to keep up with it all! <3

Gem Stone
05-19-2013, 12:42 AM
thanks for posting this. it's actually helpful for those of us who might be thinking about going pro.