RêveD'eau
05-31-2013, 01:58 AM
Customer Service (communication, speed of response to Q's): 5/5
Quality of Product (even paint job, clean detail work): 5/5
Functionality (swimming ease, fit according to my measurements): 5/5
Accuracy of My Idea (color, design, etc..): 5/5
Production/Delivery Time: (time between payment and delivery): 5/5
Overall: You guessed it, 5/5!
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Their customer service is above and beyond. When I was still shopping around for a new silicone tail, I contacted Mernation about their availability, the weight of the tail, etc. I have a trip coming up (July 6, 2013) and wanted a new tail for it. The very same day, my questions were answered completely and clearly. I had not even committed to buying one and they gave me all the information about sizing and an estimated timeline. Very awesome of them, might I say. Moving forward, any question I had was answered within 24 hours, generally much quicker. When I committed to buying, I was given easy to understand instructions for measuring. I sent it out, with a photo that I had colored myself and they started working.
During the entire process, I received photos of my tail (scale sheet, fluke, prepainted, with a few coats, and completed). After they had started production, I selfishly decided that I wanted a blended waist, to which they graciously let me have! Before they started airbrushing, they gave me a call to confirm color selection and go over the details to make sure it was exactly how I wanted. That, my friends, is quality customer service. They care a lot about your vision and making it perfect!
I paid on April 22nd and it was sitting on my doorstep by May 18th. Granted, I did put a rush order on it but SERIOUSLY! LESS THAN A MONTH! LESS. THAN. A. MONTH. Unbelievable. The colors were dead on (better than I had even hoped! Coloring skills are something I am not gifted with) and beautiful. I was nervous about the stripes, but they blend like some real badass looking fish. Natural and fintastic, obviously.
It swims awesome as well. The silicone suctions it your body so you are very streamline and comfortable. I can swim way faster because there is no drag and you can see the shimmery paint job underwater. It weighs approx 32 lbs.
It came with care instructions and tips to get it on. All in all, I have never dealt with a company so customer oriented. They did a really phenomenal job and I couldn't have asked for better. Definitely worth every penny.
www.facebook.com/MermaidCydney
Quality of Product (even paint job, clean detail work): 5/5
Functionality (swimming ease, fit according to my measurements): 5/5
Accuracy of My Idea (color, design, etc..): 5/5
Production/Delivery Time: (time between payment and delivery): 5/5
Overall: You guessed it, 5/5!
---------------------------------------------------------------------------------------------------------------------------
Their customer service is above and beyond. When I was still shopping around for a new silicone tail, I contacted Mernation about their availability, the weight of the tail, etc. I have a trip coming up (July 6, 2013) and wanted a new tail for it. The very same day, my questions were answered completely and clearly. I had not even committed to buying one and they gave me all the information about sizing and an estimated timeline. Very awesome of them, might I say. Moving forward, any question I had was answered within 24 hours, generally much quicker. When I committed to buying, I was given easy to understand instructions for measuring. I sent it out, with a photo that I had colored myself and they started working.
During the entire process, I received photos of my tail (scale sheet, fluke, prepainted, with a few coats, and completed). After they had started production, I selfishly decided that I wanted a blended waist, to which they graciously let me have! Before they started airbrushing, they gave me a call to confirm color selection and go over the details to make sure it was exactly how I wanted. That, my friends, is quality customer service. They care a lot about your vision and making it perfect!
I paid on April 22nd and it was sitting on my doorstep by May 18th. Granted, I did put a rush order on it but SERIOUSLY! LESS THAN A MONTH! LESS. THAN. A. MONTH. Unbelievable. The colors were dead on (better than I had even hoped! Coloring skills are something I am not gifted with) and beautiful. I was nervous about the stripes, but they blend like some real badass looking fish. Natural and fintastic, obviously.
It swims awesome as well. The silicone suctions it your body so you are very streamline and comfortable. I can swim way faster because there is no drag and you can see the shimmery paint job underwater. It weighs approx 32 lbs.
It came with care instructions and tips to get it on. All in all, I have never dealt with a company so customer oriented. They did a really phenomenal job and I couldn't have asked for better. Definitely worth every penny.
www.facebook.com/MermaidCydney