View Full Version : Official Fishbutts Complaint Thread

12-30-2013, 11:12 PM
Okay folks, seems like nothing is being organized so let's get this going. Apparently loads of people have been waiting a year or longer for tails they paid for and were promised in a number of months. No refunds were given, and now the owner of FishButts isn't replying to emails, and has deleted all their online presence. For more information see this thread: http://mernetwork.com/index/showthread.php?5579-%E2%9A%A0-ADVISORY-ON-COMPANY-FISH-BUTTS!-IMPORTANT-PLEASE-READ!-%E2%9A%A0

This is the official thread to document people who are still currently waiting for tails. Regardless of excuses you were given, document here a)how long you've been waiting for your tail, b)the last communication you had (date) with Stevi, c)the money you spent

Maybe once we get everything all together people can band together to actually do something about it.

Mermaid Dottie
12-30-2013, 11:58 PM
I fully support this thread. I'm extremely disappointed in her and, although my initial experience with her was good, I learned later that I received neoprin instead of neoprene. I felt rather cheated after that, especially since my tail is pretty well falling apart.

12-31-2013, 01:44 AM
This could make a very interesting case on Judge Judy... Just saying.

Mermaid Harmony
12-31-2013, 03:03 AM
I also have neoprin in my tail. :-/

SeaGlass Siren
12-31-2013, 08:18 AM
It'd have to be 3 part episodes because of how many witnesses and plaintiffs there are lol..

Mermaid Hamant
12-31-2013, 07:18 PM
I ordered my tail on September 11th, 2012, and have been waiting since. The last contact that I had with Stevi was on May 25th, 2013. I spent $475.

Fifi Tigg
12-31-2013, 07:20 PM
I ordered my daughters tail over a year ago! And last contact and promised refund of $300 was The start of 2013 :(

01-01-2014, 10:08 AM
Ordered 11/26/12
Paid $830 for 2 tails plus a baby tail
Last email from Fishbutts received on Sept 8, 2013, saying she would give me neoprene tails instead. I emailed her numerous times after that with no response.

I hope you all join together here and file a complaint.

01-01-2014, 12:39 PM
ugh so lame Alasea, sorry you went through that!

01-01-2014, 12:46 PM
Thanks Raina. I feel really bad for everyone, even Stephanie, but in this case, something can be done, unlike when Adam Martin did this to people.

ugh so lame Alasea, sorry you went through that!

01-01-2014, 01:27 PM
well I don't feel as bad for her now that she's making an active attempt to hide and ignore people.

01-03-2014, 02:22 PM
I paid on Nov 26, 2012 $300 for a tail. Last email I ever got from her was 26/07/2013. Haven't heard anything since.

Mermaid Dottie
01-03-2014, 04:30 PM
I'm actually fairly certain that she presently lives in the town of Smyrna, Tennessee. This, I'm sure, will help with any cases filed against her.

01-09-2014, 05:11 PM

I've been waiting since April 2013. I spent $500. The last I heard from FishButts was 4/19/13.

I've sent 7 polite, bi-monthly emails, to no avail.

01-09-2014, 06:16 PM
I ordered my full silicone $550 dollar tail (along with the side fins) on May 7th.
She said minimum time would be 4 months
i sent in a bbb report and she said due to the changes I made itll take longer and she said 10 months is the maximum so thatll be in february
her email isnt valid and her facebook or website page is down.
Please help!

01-09-2014, 06:17 PM
on may 7th 2013*

01-09-2014, 08:09 PM
I can't personally do anything, I am not affected. But I started this thread so we can document it all. It may help you all in your cases.

01-11-2014, 10:21 PM
Should I dispute a payal transaction or anything?
problem is, i cant find my history when i paid for the tail because i made several paypal accounts because i couldnt get an invoice

01-12-2014, 01:07 AM
I can't really tell you what to do. You can check what others have done through their threads in this section. You only have a certain amount of days to dispute with paypal, some went through their bank and were able to do it that way.

Sirena The Coral Reef Koi
01-12-2014, 04:57 AM
I ordered a full silicone tail ($500) back in February of 2013 and never received it! I went through my bank and disputed the payment through them and got a full refund! This is the only thing you can do! :D good luck <3

01-20-2014, 04:48 PM

When you say you went through your bank, what does this mean? Can you enlighten us as to the steps of this process? Thanks!

01-20-2014, 05:36 PM
@AniaR Thanks!
@ Mermaid Namiko I'm going to try that, thanks for sharing !

Sirena The Coral Reef Koi
01-20-2014, 07:47 PM
Okay so I went to my bank (the one that I paid for my tail with) and I told them I wanted to disput a payment as I hadn't revived the tail! And tell them the truth lol don't feel embarrassed that it's for a mermaid tail they need all the facts! The lady handed me a piece of paper to fill out

i needed to to print out the conversations with fishbutts says eveything such as "your tail is being completed now, or it will be shipped to you soon , or we have been really busy etc etc! Everything from when you paid for your tail to the last day you spoke to her!

Staple them together and and fill out the form :) take it back telling the person you have collected all the info they will ask of you and then they should send it off to head quarters for processing!
Mine took 30says to be processes but I got a full refund which was transferred back into my bank account!)

hopefully you you guys can too <3

01-20-2014, 08:21 PM
I'm so happy for you! I'm glad someone's gotten a refund! I hope that works for others.

01-22-2014, 03:49 PM
I ordered a full silicone tail back in February of 2013 when she was having a tail sail for 500$. When ordering the tail, giving sizes etc she was very quick to respond but after the money was given via paypal almost no communication at all. She said it would be done probably sooner than the four month waiting period and that i would get it in time for my birthday. That time rolled around and I asked about it and got a response that there was something wrong with thier fluke machine, that it was broken and to be patient. I waited two more months before emailing again and got a response saying they were getting to the tails as fast as they could. Waited another month, emailed again, got nothing. Then I checked the facebook page. Nothing was updated since like august or something, then she comes out with her, poor me fish-butts is getting harassed post and I kept commenting on her status for a while just simply asking about my tail and no response, and my posts kept getting deleted till eventually her facebook page and website were gone. I kept emailing them and even requested my money back via paypayl, which she refused. Put in a complaint with the better business beauro which she never responded to. Going to call a lawyer and see what can be done, though i don't know what can be done because she seems to have disappeared off the face of the earth. :(

01-22-2014, 03:52 PM
Getting your money back via the bank won't work if you used paypal would it? I tried disputing it with paypal but it had been too long. I wonder if that was her scheme, saying it would be a 4 month waiting period knowing that paypal couldn't do anything after that time :(

01-22-2014, 09:00 PM
So um....

Just thought i'd put it out there. I don't know and all how this would work but, I was cleaning off the box I got my Fish Butt's tail in since I'm selling it to Fifi. I have her Colorado address on it and her phone number there. I know she doesn't live there anymore but... Maybe her family does?

Just thought I'd share that X_x

01-22-2014, 09:24 PM
No she doesn't she lived there with her bf

Sent from my Nexus 4 using Tapatalk

01-22-2014, 11:03 PM
Thanks, Namiko. I called my bank about it, and am waiting to hear back. But perhaps since I went through Paypal, I'm up spit creek.

This stinks.

Sirena The Coral Reef Koi
01-22-2014, 11:42 PM
Attention everyone it doesn't matter that you used paypal I used it too! But the note to keep in mind is that if your money came off your credit card and went through PayPal it still came from your bank! There's no problem if you paid through paypal because the money came from your bank :) good luck guys <3

01-24-2014, 10:28 PM
I was gonna try to do what Namiko did, but we have american express and its not a mastercard so we cant go in the bank............ we tried calling american express but they said the disclaimer said " No refunds" so I still don't know what to do........

02-04-2014, 03:16 PM
I ordered a tail for my daughter in October of 2012 that was promised to be delivered for Chrsitmas 2012. It has NEVER come! I got emails from Stephanie promising delivery, then she had a family emergency and was behind, then someone in her family emailed saying she was behind, etc etc etc. After a while I never got responses after last fall. I am out over $500 for this tail that never came. I just filed a Better Business Bureau complaint.
How does she look herself in the mirror when she basically steals money and disappoints people like my daughter who never got her tail for that christmas, or never yet!

02-07-2014, 12:51 AM
Tried going to my bank with all the info. Emails, paypal transactions my bbb reports everything and they put me through to claims and there was nothing anyone could do. They advised me to get an attorney but that it would probably cost more than what I paid for the tail. :( Does anyone have any new info? I mean what good would an attorney even do if she's packed up and moved and no one knows where to find or contact her? Does anyone have any leads?

02-07-2014, 04:34 PM
FishButts quit and is no longer on facebook!

Imogen Finnly
02-07-2014, 05:39 PM
its about time, but on the same token, it sucks because you never want to see someone go under like that. I'm not condoning what she did cause it was certainly not okay. But honestly,there are more tail makers out there that are more reliable and ready to take on their old unhappy clients.

Sent from my C5155 using Tapatalk

02-07-2014, 06:46 PM
the facebook page and website has been down for a while

02-07-2014, 07:42 PM
maybe she will come back when she's sorted things out?

02-07-2014, 07:57 PM
lol I doubt it if history shows anything

02-07-2014, 10:11 PM
According to her personal facebook she's moving to Ireland... So >< I don't know if that's a great escape plan or not. But it sort of sounds like it :biting nails:

02-07-2014, 10:56 PM
This makes me so angry that someone would do this! It seems to me that there are a few 'professional' tail makers who won't respond to their emails, or when they actually do send out the product, if there is damage that was clearly on the tail itself before shipment, that they refuse to pay for return shipping to refund or fix said product. If this whole thing about her moving to Ireland is true, there is nothing that can be done about it...if she leaves the country before hand. Pursuing a lawyer could be a good thing, but I've known many people who have been screwed via paypal and nothing was done in return. I do seriously hope that you all get your tails or refunds. It just disgusting that someone would take a vantage of so many people.

02-07-2014, 11:28 PM
According to her personal facebook she's moving to Ireland... So >< I don't know if that's a great escape plan or not. But it sort of sounds like it

She could just be saying that cuz she knows people have her on there from here...

02-09-2014, 06:07 PM
She said the maximum time mine would take is 10 months
i ordered in may so it should be here already
should i send another bb report?

Fifi Tigg
02-09-2014, 06:35 PM
Kiss your tail and your cash goodbye I'm afraid :(

02-12-2014, 10:25 PM
I didn't pay for mine but I was promised one, just waiting for the invoice that never came. I hope we can do something about it.

02-17-2014, 12:27 PM
^ it took a long time for the invoice to come for me too

03-11-2014, 09:38 PM
So my tail still hasn't come...eh
I'm still not sure what to do.

03-11-2014, 10:35 PM
I'd report it

03-12-2014, 02:28 PM
Is anyone interested in coming together and pooling resources to hire a lawyer for a class action lawsuit against her?

Mermaid Margarete
03-19-2014, 05:49 PM
How much would that even cost?

It's a bunch of BS - take a bunch of people's money for tails, don't delivery, stop communicating and then "run away" to Ireland?! That mermaid needs a wake up call. That's stealing.

03-19-2014, 05:53 PM
Hold on, she went to Ireland? As in vacation or permanent move?
Have we heard from her at all besides that? (Sorry, I haven't been active in a while)

03-20-2014, 01:17 AM
It looks like she deleted her normal facebook. Or she just unfriended me and I can't see her anymore?
From what it sounded like, it seemed like she was going to live in Ireland.

Mermaid Momo
03-20-2014, 10:29 AM
Maybe she blocked you? Try googling her facebook page between quotes. (ex: " Draggersprez") and see if a facebook page comes up?

03-20-2014, 11:58 AM
Shes pulling an Adam martyn

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Mermaid Adriel
03-20-2014, 12:42 PM
You have read my mind, Raina!

Mermaid Melusinah
03-20-2014, 02:57 PM
found her FB....

https://www.facebook.com/stevi.summers (https://www.facebook.com/stevi.summers)

03-20-2014, 05:12 PM
well she's got a new boyfriend I guess? I know when things went down for her one of the triggers was a breakup.

03-28-2014, 11:41 AM
I don't know exactly how much it would cost. First I'm asking to see how many others would be interested. Then I'd contact a lawyer and figure out the cost. I've been told to give up because the cost would be more than the tail was worth so I figured if a group pooled resources maybe something could be done. But I've also read that she just ignores legal letters and moves and is now moving to Ireland? She's got a new facebook too...what to do? Has anyone heard from her since she shut everything down? Anyone gotten a tail or refund?

Mermaid Margarete
05-01-2014, 02:10 PM
I've tried emailing her on facebook and regular emails. Nothing.
I would def be interested in doing a class action lawsuit. If we file before she moves to Ireland - she won't be able to move to Ireland.

07-02-2014, 02:43 PM
Anyone have any news whatsoever about Stevi or Fishbutts? Any luck with anything?