PDA

View Full Version : Eden's Experience



Merman Arion
08-22-2014, 06:22 AM
I confess I have a mixed opinion about MerNation. They do beautiful tails that look perfect on the outside but since I have heard about the big problems Eden Siren has with her own tail from them, I can't really tell if they are a safe choice to order a silicone tail.
But they seem to have upped their game with Dottie and Alasea Bluemer's tails which is a good thing.
I'm curious to see what will come next.


Envoyé de mon iPhone à l'aide de Tapatalk

SeaVixen
08-22-2014, 02:21 PM
I confess I have a mixed opinion about MerNation. They do beautiful tails that look perfect on the outside but since I have heard about the big problems Eden Siren has with her own tail from them, I can't really tell if they are a safe choice to order a silicone tail.
But they seem to have upped their game with Dottie and Alasea Bluemer's tails which is a good thing.
I'm curious to see what will come next.


Envoyé de mon iPhone à l'aide de Tapatalk
Eden sirens tail was their first model and they didn't master everything yet. They have improved their skills since then and haven't had any complaints from any of the other mers that have bought from them (which are quite a few at that). One single flip from the first tail shouldn't scar them for life. They have even told her she has the old model and should upgrade. The mermaids of Denver aquarium have no complaints nor does mermaid dottie or nola or even mermaid cydney who also has one of the older models. I like the fact that this company makes their tails thicker for extra reinforcement and they work everyday with you sending updates as they work. I don't let One boo boo from the past with their first tail alter my decision. It's not like there has been hundreds to thousands of mers complaining left and right. I'm not easily swayed by One blunder. It takes hundreds. This company works hard to please. They didn't purposely give eden a bad tail. I think they worked all that out because I haven't heard anything new about the situation

Kishiko
08-22-2014, 02:23 PM
Eden sirens tail was their first model and they didn't master everything yet. They have improved their skills since then and haven't had any complaints from any of the other mers that have bought from them (which are quite a few at that). One single flip from the first tail shouldn't scar them for life. They have even told her she has the old model and should upgrade. The mermaids of Denver aquarium have no complaints nor does mermaid dottie or nola or even mermaid cydney who also has one of the older models. I like the fact that this company makes their tails thicker for extra reinforcement and they work everyday with you sending updates as they work. I don't let One boo boo from the past with their first tail alter my decision. It's not like there has been hundreds to thousands of mers complaining left and right. I'm not easily swayed by One blunder. It takes hundreds. This company works hard to please. They didn't purposely give eden a bad tail. I think they worked all that out because I haven't heard anything new about the situation

:clap: :clap: :clap:

Kishiko
08-22-2014, 02:34 PM
But what happened to Eden Sirene's tail?

SeaVixen
08-22-2014, 02:49 PM
Apparently it was falling apart. That's why I chose to wait until they mastered it more. They are a wonderful company and wonderful people. Not only do they develop a professional relationship with every customer they become your personal friends during the process. They actually text pix everyday from what everyone says. Don't even have to beg them for updates like you do with most companies. They stay on top of it because they understand the suspense. Edens tail problem was one hiccup along the production road they began going down which its expected when a company begins that they will have kinks they have to work out. I suppose when they did hers they thought they had all the kinks worked out but didn't. They've improved and haven't had any issues since. Apparently they offered free maintenance to someone else and she didn't get that offer (Free fixes.....they asked her to pay) and she became offended but I think everything was worked out. I don't think they remembered they didn't offer any free fixes to her when they offered that to the other person and there could be the possibility that maybe the maintenance was free for the one mer because it didn't require much and Edens was bad enough it was going to cost them so they asked her to cover material costs.

AniaR
08-22-2014, 06:07 PM
I saw Edens in person they should of refunded her. And I'm not a fan because I know some other bad stuff but the people involved would rather not make a public deal. For me though its enough that I'll never buy or recommend. I try to be neutral as best as I can on the forum or when people approach me but for me some things just totally cross the line. I think some forum detectives could probably figure things out.

SeaVixen
08-22-2014, 06:15 PM
Things are blown way out of proportion and it's not fair. There hasn't been any complaints from the ladies who ordered recently and have nothing but great things to say. Sounds like grudges against those who make the tails. The makers have been nothing but nice to me and are wonderful people. There's nothing bad in the better business bureau about them. I'll tell you what so far I've seen nothing but back biting and bickering in the mermaid community. Sure makes mermaids look bad

Merman Arion
08-22-2014, 06:23 PM
I don't let One boo boo from the past with their first tail alter my decision. It's not like there has been hundreds to thousands of mers complaining left and right. I'm not easily swayed by One blunder. It takes hundreds. This company works hard to please. They didn't purposely give eden a bad tail.

I find this kind of rude and mean.
Would you accept that someone said this of you if you were in Eden's shoes? You spoke of it like you didn't even care. At all.

It's more than a "boo boo". You do realize that we are speaking of someone's dream here? I'm just saying.

Kishiko
08-22-2014, 06:33 PM
I have to agree with SeaVixen here. I never saw anything about Edens tail (I'm not denying that it happened) bit so far i've seen nothing but good things from this company. And as for what Raina said, sorry but you're providing no proof or even reference to the event that took place so I don't think its fair to just say "something happened so they're a bad company." A SeaVixen pinned out, all companies have issues when they start out, no one single company-tail maker or otherwise-is perfect.

SeaVixen
08-22-2014, 06:36 PM
I find this kind of rude and mean.
Would you accept that someone said this of you if you were in Eden's shoes? You spoke of it like you didn't even care. At all.

You do realize that we are speaking of someone's dream here? I'm just saying.
If they purposely gave her a defective tail that is stealing a dream. They are doing their best and the first few tails always have flaws. It's expected because they were just starting. The tail makers have feelings too and I'm sure it hurts them to hear something that happened so long ago is still held over their heads. If there's problems it should be taken up with the makers and they seem sweet enough to work something out to help. I've lived a real life dream shredding event where I was actually screwed over and had my money stolen from me. That maker has a history with the better business bureau too. Tail making is a learning experience and takes practice and time to master and that's what their doing. They haven't been out very long. They weren't aware of the issues with Edens tail otherwise I'm sure they wouldn't have given it to her like that. We haven't heard the latest with all that so we could be arguing over something obsolete as of now. Of all the mers I have seen who own Mernation tails they love their tails and have no complaints about them and talk about how wonderful they are as people.

Mermaid Dottie
08-22-2014, 06:39 PM
I actually brought these concerns up with MerNation before I bought my tail. They did do free fixes, a resize, and a repaint in Eden's tail. It wasn't until after all that happened that she started having problems with her tail coming apart in places. That being said, I know that she put her tail up for sale recently, and if I had the money, I'd buy it, because I know how to do the repairs it needs.

AniaR
08-22-2014, 06:41 PM
I'm not in a position to provide proof ( without permission). I'm simply stating my opinion. Mernation knows what I know and that's enough for me ;)
Not like I have a reputation for flat out making things up.

I think everyone has to make their own opinions. I'm glad for instance for people like Dottie who I have followed for years and seeing her dreams realized because of this company. I celebrate for my friend. But I saw Edens in person and there's no excuse IMO as someone who also bought a very first tail made. You should be loyal to your first customers. Raven totally remade my splash tail when she figured things out better and all I paid was shipping. Guess I have a high standard.

My personal knowledge of behind the scenes stuff aside I see a lot of issues on the existing tails I simply bite my tongue on because if the mermaid themselves aren't upset about the issue it isn't my place to point it out and make them feel bad. But I think there are reasons why they are one of the few tail companies that have to keep drumming up business where others ( pretty much most) have more than they can handle.

Sometimes when people don't post their complaints publicly it's not because they don't exist. There's a multitude of reasons.

AniaR
08-22-2014, 06:43 PM
Gotta love it when you're typing up a post and people post and you miss it :p

AniaR
08-22-2014, 06:46 PM
I'm not really here to debate them. Like arion I am just expressing my opinion. Arguing with me won't change my mind. You don't have to like or agree with anything I say anywhere.

Mermaid Dottie
08-22-2014, 06:46 PM
Also, if additional people have had any problems with their MerNation products, I highly encourage them to post an honest review, using Raina's template (I found it extremely helpful when posting my own).
Reviews are important because if there have ever been problems with that company, you can look at the reviews and decide if they're worth going through.

Kishiko
08-22-2014, 06:49 PM
Also, if additional people have had any problems with their MerNation products, I highly encourage them to post an honest review, using Raina's template (I found it extremely helpful when posting my own).
Reviews are important because if there have ever been problems with that company, you can look at the reviews and decide if they're worth going through.

I agree with this, Dottie! If people have am honest problem, with a company, they should post a review our official complaint. If they dont, well then people are going to assume its not that big of deal IMO :)

Chrissy
08-22-2014, 06:50 PM
We all know they are a new company and they have kinks to work out. I am very pleased with my tail I have no problems with it. I would love to hear from people who aren't happy with their tail from them. From the several people I have talked to who have purchased tail from them are very happy with their tails too. What don't they like, were they unhappy when they received the tail? How long have they swam in it, how much do they swim in it? Where do they swim in it? Is there anything that I should be on the look out for? If you contact Mernation they will work with you to fix the problems. I am so sorry they aren't happy, but my personal experience was really good and my tail is done exactly how I like. They were very helpful and to me and kept me very updated which I appreciated a lot. I am so sorry that someone doesn't like their purchase, it is a huge investment.

AniaR
08-22-2014, 06:56 PM
I encourage people all the time including eden. What's the number one reason people usually wont post bad reviews? You only have to look at Eric's behaviour to figure that out. I think its ignorant to believe there are no unhappy customers because people won't post publicly. I've known people who weren't happy with pretty much every tail maker out there including Raven.

AniaR
08-22-2014, 06:57 PM
Not to mention I seem to be the person everyone complains to whenever they are unhappy with a tail from anyone lol

Merman Arion
08-22-2014, 06:59 PM
Well, like Raina said, I was just expressing my opinion.

I'm happy for all the mermaids here that are getting new tails from MerNation and that all is going well for them. Hourray!
But the fact that Eden is alone having trouble with her tail and that nothing seems to have been done with this situation yet just makes me think that something is obviously going wrong somewhere. Just because there is no review about the tail does not mean things are good.

SeaVixen
08-22-2014, 07:03 PM
Imo if a mer doesn't review then the problem wasn't big enough to warn others about. I reviewed regardless of the behavior of the maker. I can even say if there was only a few small problems I wouldn't have reviewed either because it's not worth it. I wouldn't post a good review either if I wasn't happy enough to. If I was happy, I would post a good review and mention any issues I saw that aren't that big of deal. People should say something when it comes to big money investments.

AniaR
08-24-2014, 11:58 PM
Eden's tail:
23697

23698

23699

23700

23701

A review or a complaint doesn't need to be posted to mernetwork to be real. A lot of people wont post here because they are intimidated by fans and supporters, or worse, the tail makers themself. They dont feel safe to do so, and it is the number 1 reasons why people wont post their stories generally.


I'm not posting this to harp on mernation, but this is part of the reason why I and others are weary and have their opinions. Kishiko your comments actually were really insulting to me, I respect your opinions and your right to defend a company you believe in, but I never lie to mernetwork or post things that aren't true or that I can't prove in some shape or form, and I resent even the suggestion of that. I've been around for 7 years and I have my opinions because I have seen it all, know just about everyone, and lived through things. I also don't think it's appropriate just because you dont like a topic people are bringing it up to try and derail it like it's drama when it's just a darker side to something. This is the mernation thread. People are critical of every tail maker, at least alex and I have valid reasons to be critical. You don't have to like it, but you do have to accept it happens.

There's no use debating over eden's tail. it is what it is. It can't be repaired, she paid money to have it repaired (which I seriously disagree with, but I've already stated my reasons for that) and the repairs didn't stick. SHe was their first client and really promoted them and tried to be supportive, I think it would of been nice if that had been around. And from our discussions I know she wont post because she's intimidated by them. At the core of it, is just a mermaid who took a chance on people and it didnt pay off, and left her worse off than before. I understand that, I went through that myself. How many tails did I have to go through before getting my one that stuck? It's a painful and expensive learning experience.

it makes me sad because I feel like if this was Raven doing this people would lose their shit. If it was mertailor we'd have a huge thread about it. But here because we have happy customer who are vocal it gets pushed away, labelled drama, and la-de-da let's move on.

We dont have to get in a big fight over it. I get you girls are happy with your tails and I really am happy for you. Like I said, watching dottie for sooo long. Mermaid Nessie and I even talked about her in the car today :p. I know some of you had to endure the fishbutts drama and were able to get yourself around and get these tails. Just remember how you felt when you had your fishbutts tails and how sunk you felt when the tails fell apart and Stevi scammed people. She had a great reputation too for a long time. Shit. Just. happens. And I just want to VALIDATE why Alex and I feel the way we do. And I do think people should look critically at this situation. Was it a first tail? Totally. Was it handled appropriately? probably not. WIll they learn from it? I freaking hope so.

And I just want to make it perfectly clear, that it's no excuse to say things arent happening or issues must not be that big a deal, if people aren't posting them to the mernetwork. No one would feel safe sharing their experiences based on the response even bringing it up got here.

EdenSirene
08-25-2014, 01:38 AM
I have kept quiet I was intimidated which is insane .. My customers pay a fraction for their services ( hair) and would never be intimidated to call me and say how they felt. I have been afraid to show what happened I hate confrontation however I payed for a tail I also had a guarantee and this was ignored. I wasn't treated with kindness rather I could tell I was irritating and a burden. Even still I promoted and spoke highly of Mernation with the hopes they would change ! They didn't and I'm left trying to figure out what to do now... Mernation stripped my dream from me...
All I want is them to remake my tail considering they know it's not good .. I don't want a refund I just want what made me .. Me

Mermaid Wesley
08-25-2014, 01:58 AM
I think they should absolutely remake your tail. I can see them getting defensive and weird about a bad tail but they know better now so it's time to make it right.


Sent from my iPhone using Tapatalk

EdenSirene
08-25-2014, 02:14 AM
Thank you ... I really wish they would make this mess right ..that's for sure :-/

AniaR
08-25-2014, 02:35 AM
Thanks for being brave Eden!! I try to say what I can but the forum would rather read things first hand instead of through me. I hope something works out in the future for you.

EdenSirene
08-25-2014, 02:44 AM
Thank you for making me feel safe to say something ..

SeaVixen
08-25-2014, 02:48 AM
Thank you for making me feel safe to say something ..
How did they make you feel intimidated? I'm still trying to figure out who to go with because that's a lot of money

Anahita
08-25-2014, 02:54 AM
I'm kind of super appalled by the fact they charged you, Eden, for them to "repair" a mistake that was their fault....

Like, I'd understand if they charged you to fix something a year down the line and it was damage caused to your tail by you. But charging to fix their own shoddy craftsman ship?

And now they say you should pay for an upgrade? Like... I don't think what I want to say to that is appropriate on this forum. But that's screwed up. You already paid them for a tail that fell apart, for repairs that didn't work and you shouldn't have paid for, and now (if I understand their request that you upgrade) they want you to give them MORE money?

Good lord.... That is morally contemptible on their part.

I can't even begin to imagine how you must feel Eden. I'm so sorry that happened to you.

EdenSirene
08-25-2014, 03:38 AM
When I first went to them about the problems they made it like it was always my fault . I always felt stupid when I first revived the tail it was huge and they said it was my fault that I lost weight . Some areas of the tail where almost 3 inches too big it had to be cut all over . I had not lost any sizable amount of weight in 5 weeks . They fixed that part for me and within only 3 months the front of the tail was ripping all over as well as the sides . The seams were horrible too. They charged me at this point $500 for a fix and repaint around August /Sept telling me I used the hell out of it! Also at this point they explained they learned from there mistakes an I should upgrade... I was really upset by this comment considering isn't this why we purchase silicone tails.. So we don't have to keep purchasing over and over again?? Mernation always made me feel at fault and watching everyone else have such success made me only sadder ..and confused ! I couldn't figure out what happened and why they would do nothing for me!! I see the beautiful tails they reproduce now and see all the Mers swimming like I would have been doing this summer. I lost a whole summer from this!!! I'm glad I have the courage to speak up because I'm good and mad now...

Anahita
08-25-2014, 03:48 AM
When I first went to them about the problems they made it like it was always my fault . I always felt stupid when I first revived the tail it was huge and they said it was my fault that I lost weight . Some areas of the tail where almost 3 inches too big it had to be cut all over . I had not lost any sizable amount of weight in 5 weeks . They fixed that part for me and within only 3 months the front of the tail was ripping all over as well as the sides . The seams were horrible too. They charged me at this point $500 for a fix and repaint around August /Sept telling me I used the hell out of it! Also at this point they explained they learned from there mistakes an I should upgrade... I was really upset by this comment considering isn't this why we purchase silicone tails.. So we don't have to keep purchasing over and over again?? Mernation always made me feel at fault and watching everyone else have such success made me only sadder ..and confused ! I couldn't figure out what happened and why they would do nothing for me!! I see the beautiful tails they reproduce now and see all the Mers swimming like I would have been doing this summer. I lost a whole summer from this!!! I'm glad I have the courage to speak up because I'm good and mad now...


Omg, Eden. :( :hug:

SeaVixen
08-25-2014, 03:54 AM
When I first went to them about the problems they made it like it was always my fault . I always felt stupid when I first revived the tail it was huge and they said it was my fault that I lost weight . Some areas of the tail where almost 3 inches too big it had to be cut all over . I had not lost any sizable amount of weight in 5 weeks . They fixed that part for me and within only 3 months the front of the tail was ripping all over as well as the sides . The seams were horrible too. They charged me at this point $500 for a fix and repaint around August /Sept telling me I used the hell out of it! Also at this point they explained they learned from there mistakes an I should upgrade... I was really upset by this comment considering isn't this why we purchase silicone tails.. So we don't have to keep purchasing over and over again?? Mernation always made me feel at fault and watching everyone else have such success made me only sadder ..and confused ! I couldn't figure out what happened and why they would do nothing for me!! I see the beautiful tails they reproduce now and see all the Mers swimming like I would have been doing this summer. I lost a whole summer from this!!! I'm glad I have the courage to speak up because I'm good and mad now...
Wow I'm sorry that happened to you. I too know how it feels to be betrayed by a maker and have your dreams ripped apart. Even though my current tail isn't silicone it still should have lasted more than a few swims. It's always hard to hear a mer get treated badly because this is a dream trying to come true. I hadn't seen your pictures until now so I didn't know the extent of the damage nor this whole story. I just had bits and pieces. They should give you the newer model since you did go out on a limb and volunteer as guinea pig and now that they have the design more perfected to where it holds up, they should donate one to you to replace the bad one. The only thing I can figure is maybe they can't afford to make one free??? I don't know anything about tail making but I would assume it's expensive. Maybe a fundraiser could be held by them to raise that money to make you one. I'm just throwing out guesses.

EdenSirene
08-25-2014, 04:03 AM
Thanks for your support SeaVixen I have all the proof sometimes I just hate confrontation...

Starfrit
08-25-2014, 04:05 AM
Looking at the photos, going over your story... I'm appalled. Whether it was one of their "early" tails or not, there is no excuse for such a mess and such awful customer service. At all.

They gave you a faulty product, blamed you for their shoddy work, charged you 500 freaking dollars to "fix" it only to have it all fall apart again a week later... And then tried to talk you into buying UPGRADES?? Yeah. No. Absolutely not, there is no excuse for that.

They should have refunded you for the "repairs" cost and at least SOME portion of the original cost of the tail. Period. Instead, they expected you to give them more money after such an awful experience. I'm speechless. Simply speechless.

I'm so, so sorry you've had to deal with this, Eden. This is like a total nightmare.

EdenSirene
08-25-2014, 04:08 AM
With that being said I hope all the other Mers love their tails they deserve to have the dream tail .. Your tails are gorgeous.. I love seeing them I know your ecstatic and you should be. Bonnie I'm sorry your thread is kinda ruined I never meant to ruin it. Your tails amazing. I hope we all swim together soon ������

SeaVixen
08-25-2014, 04:12 AM
Thanks for your support SeaVixen I have all the proof sometimes I just hate confrontation...
I know it doesn't mean much but if I had the money I would get you the newer model. I just need to win the lottery first

EdenSirene
08-25-2014, 04:15 AM
You Mers are way too sweet and that's why tail or no tail we are still Mers and I love you all! Man isn't being a mermaid or merman awesome.. I was just saying how special we are to someone today. We are so tight nit and stick up for one another. It's really an amazing thing in a world like this. We have something so special!

Anahita
08-25-2014, 04:24 AM
You Mers are way too sweet and that's why tail or no tail we are still Mers and I love you all! Man isn't being a mermaid awesome.. I was just saying how special we are to someone today. We are so tight nit and stick up for one another. It's really an amazing thing in a world like this. We have something so special!

One of the things I love about this community. I secretly suspect it's because we must have all come from the same sea-foam. ;) (I probably referenced that Western faerie-tale the wrong way, but I tried, lol)

Merman Arion
08-25-2014, 05:02 AM
I was sleeping through the night and didn't see the new messages here.

Eden, I'm proud of you for finally speaking. I know it's hard when we fear the confrontation with the people involved but sometimes things need to be told. You are not at fault and you shouldn't be scared either. If MerNation pull an Eric on you, we will be here to support you. I'm really sad that your dream is being shattered by something like this. Obviously, Eric isn't the only shameless tail maker to make people pay for their mistakes and I find that unacceptable and really dishonest.

Remember that you are a beautiful person and I believe things will get better in the future. I just don't know when but you gotta keep believing in you and that good things can still happen in spite of what you're going through. I will pray for you and I will keep an eye out for any silicone tail being in sale so you can find something for you.

Stray strong, Eden. Don't let MerNation steal your light.

Chrissy
08-25-2014, 09:38 AM
I am super proud of you Eden for sharing this. I know you sent me those pictures and I am so grateful that you did. It takes a lot to show what happened and I am glad that you did. I am so very sorry that you haven't had the same experience that I have, I wish more than anything you had. I will keep a look out at my tail very closely. And hopefully will never have to deal with this. It breaks my heart to hear you so upset, I wish this had turned out different. Thank you again for being so brave I know that had to be very hard for you. We all have your back and are all here for you.

Kishiko
08-25-2014, 10:09 AM
Kishiko your comments actually were really insulting to me, I respect your opinions and your right to defend a company you believe in, but I never lie to mernetwork or post things that aren't true or that I can't prove in some shape or form, and I resent even the suggestion of that.

actually if you read what I said, I was merely stating that since you didn't even explain, give proof, or at the very least give broad context, it's unfair to try to make a negative point against them saying that. I never suggested you weren't telling the truth. You always get so hyped when people don't "provide proof" when a disagreement takes place, so I was merely pointing that out ;)

AniaR
08-25-2014, 10:17 AM
Im proud of you Eden and Im glad people have come around to at least validated what you went through.

And you're so nice youre even happy for everyone else. You aren't trying to ruin mernation or bring them down, you're just sad about your tail and I think that is fair.

I personally feel many tail makers (not just mernation) start selling tails too soon. I think it's important tails are made and tested and put through the ringer so people know what they're in for. For example, Finfolk recently mentioned they can do their best to repaint older tails, but that the paint doesnt always bond. THey were upfront and honest about a long term thing so people know what to expect.

When I compare things with merbellas, it's because merbellas and mermaid creations are the only silicone tails I have, so they're the only ones I can share my experiences on. My mermaid creations tail also can't be repaired or changed or painted. But I knew that when I was gifted with it. And I still tell people when they buy one of those tails so they know what they're getting into.

I'm glad for people who have tails and are happy. The same way I am glad people get em from mertailor as long as theyre happy. But I am always gonna be the sucker for people who feel too scared to speak out. Because I was there years and years ago. And I know the difference a little validation and support can make. I feel the support I got from the community when I finally spoke out about my situation, was the tipping point that helped me continue my mermaid dream and not give up on it.

I tagged you in the NCmerfest status too because they're having 3 tail give aways! Might be a good chance. I know, like me, you want your tail to be the same as possible because it is your signature, but I am sure someone can make you one so people know it's you!!! <3

PearlieMae
08-25-2014, 10:58 AM
Wow, Eden!

I saw you had commented on my tail and I thought 'hey! That's the famous Fishhawk Mermaid! I hadn't heard from you since reading about you and talking with you via facebook!'

Then I saw what you are going through! F***!!!

It's a shame that new tailmakers rush to get business going and then end up putting people through like what you are now going through. We've seen it unfold here several times over the course of just the last year with several different makers! I hope that you can get things worked out and get a tail you can rely on.

Eventually, I want to start offering tails for sale, but I'm not going to start until I get my methods refined to the point where I KNOW my first commercial tails are going to be bulletproof (figuratively speaking)!

Thank you for the lovely compliments on my tail! It's been a long road and a lot of work. I hope one day I'll be able to count you as a loyal client!:mermaid kiss:

Sherielle
08-25-2014, 11:39 AM
Have they contacted you since? I only purchased a fabric tail from them and it was a little big and a little too long, but after I posted my review, they were very quick to send me a message saying that they were very sorry that my tail didn't fit well and they were willing to repair it for me. I would hate that they would do you wrong like this.

EdenSirene
08-25-2014, 02:04 PM
Mernation knows what situation I am in they have not contacted me as of yet so it is on them. If they want to make this right they will. They have all my contact info and I hope if they are what they said then they will redo this tail and bring back The Fishhawk Mermaid to the kids before the summer is over! Thank you for all your support fellow Mers! Keep swimming <3

Mernation
08-26-2014, 08:43 AM
As a company, we have agreed to stay out of the drama that unfortunately pops up on this forum much too often. Not to speak poorly about MerNetwork as we feel it as valuable and great site to share feedback, ideas, and stories and bring mers together. We feel we need to say our piece on this though.

There are definitely two sides to every story. If reading this comes as a shock to our clients - ask yourself why? Have we EVER conducted ourselves in such a manner? Have we EVER threatened you or made you uncomfortable to come and talk to us? This is most certainly not the way we remember it. We too have a copy of every conversation and text that took place between Jenna Conti and us. That entire document will stay between us, Jenna and our lawyer and is not for this forum. When Jenna claimed that she was pursuing legal action against us - we made a copy of all of it for our lawyer. They instructed us to cease communication with her, and we have. We have never been contacted by her lawyer. From our very first conversation with Jenna she has flat out lied to us. We did do an entire resize of her tail free of charge (after she asked what would happen if she lost a bunch of weight) and we did some repairs free of charge. We did charge her when she wanted a complete repaint that we felt was unnecessary, and have pictures to support. We were very clear that the second coat of paint may not bond as well as the first, the lovely world of silicone. We have been contacted by her several times apologizing for things she has said and posted. How "she would love to go back and erase all of the negative comments she said and wrote." That she "said it only because she was unhappy in her personal life that she took it out on us." She's also attempted to give us more money and buy more products from us. We absolutely will not be working with Jenna again.

We truly strive to ensure 100% satisfaction with all of our clients. We work hard to keep them informed and up to date and we think of them all as new friends. We truly appreciate each and every one of you. Those of you who have worked with us know that we don't operate the way we've been described. Jenna's tail was not the first we created. Our first two tails are still in production at an aquarium and our third tail belongs to the beautiful Mermaid Cydney who just wrapped up a photo shoot with it. We don't know why Jenna's tail looks the way it does. She just sent us a text on July 7th of her tail looking perfect underwater at her recent event. And one that says her fluke is in "Mint condition". She event listed it on ebay in "excellent" condition.

23760




One thing we can all agree on is it does look awful! We are truly sorry for that. We understand that there isn't a winning solution here. The damage has been done. Those of you who have your opinions about us, have them, and we can't change that. While that makes us sad, we understand. Those of you who haven't made up your mind yet, or would like to ask us additional questions - here's our email address:themernation@gmail.com. We have nothing to hide. We aren't threatening anyone. This is not an attack on Jenna but merely a company standing up for itself and it's product. Feel free to reach out to our other clients and they will share their experience with you. Yes we have absolutely learned new techniques throughout the year that only improve our work. As any business does, we are continually striving to learn new methods and techniques.


To all of our current clients, we are very sorry for the awkward situation this has put you in. You can and should be proud to own a MerNation, Inc. tail. You all already know this, but should you have any problems, you know our number :-) Thank you so much for your support it means the world to us!

This will be the last we say on this matter, as it is now between our lawyers and hers.

Starfrit
08-26-2014, 09:13 AM
Thank you for stepping in to give your side of the story, MerNation! I definitely understand why your company would choose to stay out of drama, especially when it comes to something like this— after hearing your side, it's definitely a really tricky situation. It sounds like Eden left out a fair bit of information... I'm not quite sure where to stand on the issue myself, though a lot of things really are starting to come together and make a bit more sense (lack of communication due to being threatened with legal action, for example. That's a smart move.) I may email you with questions later on, if that's alright.

With regards to your previously-made tails, as well as the photos sent to you of Eden's tail... That's puzzling. How can a tail that was in such perfect condition fall apart so quickly? I've heard of tails falling apart and paint peeling off, but never over such a short period of time. And especially if previous tails you've made using the same methods are still perfectly fine.

I have to admit, I don't know much about your company or your tail making methods, but every photo and video of your tails have looked great and every owner I've read here on the forum has been really positive about their experiences with you and your tails so I was pretty shocked to hear about the problems with Eden's tail. But it seems like there was a lot of details about the situation left out...

I'm sorry things have escalated to this point, and I hope that you guys can come to a peaceful resolution with or without legal action getting involved. This whole thing seems like such a mess!

AniaR
08-26-2014, 11:14 AM
Eden sent me the communications previously....

Anyway, Dottie you look great.

AniaR
08-26-2014, 11:33 AM
So I know everyone wants to move away from drama and I promise I will totally stop after this one post but I have to say one thing because of my education on the topic and personal experience with years on the forum....


This will be the last we say on this matter, as it is now between our lawyers and hers.

http://bookriotcom.c.presscdn.com/wp-content/uploads/2013/03/tumblr_mimrzyYu9k1rugtvpo1_500.gif

When you say you aren't intimidating her, you contradict that by making statements like this. A statement like this suggests you're capable of bringing legal action against her for anything she's said here, or anything she will say. And you can't. I know you can't. Because I've researched the hell out of this including looking up every slander/libel law and getting quotes from Canadian and American lawyers. To even suggest legal action when you can take none, is called legally bullying. It's a form of intimidation, which is illegal. Mertailor used to try and pull this one all the time. You can't really do anything about what she's posted. Just like she can't legally do anything about her tail (unless she has proof of a warranty). And there's really no need to even state that lawyers are involved publicly. I tend to believe there isn't, because a lawyer would advise you AGAINST posting something like that on the forum cuz now we can prove you said it and it's a suggestion of legal bullying.
We don't tolerate that kind of stuff on mernetwork. By all means if you actually feel like getting lawyers involved, it's your money. But I find most people straight up lie about that unless they happen to have a lawyer on retainer as a way to intimidate, and even then. Mertailor had his lawyers go over everything on mernetwork and said he couldn't even do as much as a cease and desist. (by eric's own admission). So her posting photos, you've really got nothing to stand on.

In the future, you're more than welcome to share your side of things, proof, make statements on behalf of your company or whatever. But don't pull out that legal card publicly unless you're willing and capable of facing the consequences. Just accepting responsability and move on. The community moves on when people do that. When you keep fighting, making legal threats, or trying to do stuff without backing it up... well that's when people won't let things go and the drama cycle goes on and on. When people go "whoops, our bad, we'll learn from that and see if we can figure things out." the community moves on.

And now... back to our regularly scheduled posting.

Mernation
08-26-2014, 12:00 PM
Actually Jenna is the one that pulled that card. Which is why we have ceased communicating with her. We are not pursuing legal action against her - she is against us.

AniaR
08-26-2014, 12:02 PM
well in that case there are only certain circumstances in which she could. Good luck with that. The admin can feel free to move the post, but I think all tail makers should give it a look over anyway ;)

Kishiko
08-26-2014, 12:13 PM
When Jenna claimed that she was pursuing legal action against us - we made a copy of all of it for our lawyer. They instructed us to cease communication with her, and we have. We have never been contacted by her lawyer.

yeah they did already say it was Eden who threatened legal action.. so...

SeaVixen
08-26-2014, 01:22 PM
So I know everyone wants to move away from drama and I promise I will totally stop after this one post but I have to say one thing because of my education on the topic and personal experience with years on the forum....


[/FONT]
http://bookriotcom.c.presscdn.com/wp-content/uploads/2013/03/tumblr_mimrzyYu9k1rugtvpo1_500.gif

When you say you aren't intimidating her, you contradict that by making statements like this. A statement like this suggests you're capable of bringing legal action against her for anything she's said here, or anything she will say. And you can't. I know you can't. Because I've researched the hell out of this including looking up every slander/libel law and getting quotes from Canadian and American lawyers. To even suggest legal action when you can take none, is called legally bullying. It's a form of intimidation, which is illegal. Mertailor used to try and pull this one all the time. You can't really do anything about what she's posted. Just like she can't legally do anything about her tail (unless she has proof of a warranty). And there's really no need to even state that lawyers are involved publicly. I tend to believe there isn't, because a lawyer would advise you AGAINST posting something like that on the forum cuz now we can prove you said it and it's a suggestion of legal bullying.
We don't tolerate that kind of stuff on mernetwork. By all means if you actually feel like getting lawyers involved, it's your money. But I find most people straight up lie about that unless they happen to have a lawyer on retainer as a way to intimidate, and even then. Mertailor had his lawyers go over everything on mernetwork and said he couldn't even do as much as a cease and desist. (by eric's own admission). So her posting photos, you've really got nothing to stand on.

In the future, you're more than welcome to share your side of things, proof, make statements on behalf of your company or whatever. But don't pull out that legal card publicly unless you're willing and capable of facing the consequences. Just accepting responsability and move on. The community moves on when people do that. When you keep fighting, making legal threats, or trying to do stuff without backing it up... well that's when people won't let things go and the drama cycle goes on and on. When people go "whoops, our bad, we'll learn from that and see if we can figure things out." the community moves on.

And now... back to our regularly scheduled posting.
Just by reading this quote from mernation

"When Jenna claimed that she was pursuing legal action against us - we made a copy of all of it for our lawyer. They instructed us to cease communication with her, and we have. We have never been contacted by her lawyer."

Shows They aren't the ones threatening legal action at all. They already explained who is the legal bully as you put it at the beginning of their statement but you only focus on the one line at the end that is only implying they are still waiting for her to follow through with her threat of contacting her lawyer.

I'm sorry but something is fishy here because how is it all the other tails are perfectly fine and it's just hers that's messed up. Doesn't make sense. Sounds like intentional damage to have something to sue over to me. Intentionally finding something to sue about like most warped people in this country. It's Wayyyy too sue happy here, can't say or do anything including make mermaid tails without someone trying to sue you. Not right! Just make a tail for the wrong person is all it takes whether it's good or bad.

Starfrit
08-26-2014, 04:43 PM
I'm sorry but something is fishy here because how is it all the other tails are perfectly fine and it's just hers that's messed up. Doesn't make sense. Sounds like intentional damage to have something to sue over to me. Intentionally finding something to sue about like most warped people in this country.

While I agree that it's a bit strange that hers is the only tail to have encountered this kind of damage that we know of, and especially so quickly, I have to hop in to say that the idea that she did the damage intentionally to have something to spark a lawsuit over makes no sense, either. There aren't a whole lot of lawyers who'd be willing to take on a case like this because there'd be next to no winnings from it, and that's assuming they did win; in the case of a customer destroying the product themselves for the sake of trying to sue and get more money, they'd basically lose, and not only potentially face charges for fraud but also end up counter-sued by MerNation to cover their legal fees for wasting the company's time. That'd be a lot of money to lose on top of the money you've already lost due to the gigs you couldn't do and had to turn down because you're left with a damaged, unusable tail. It's too much risk for too little potential payoff. If you want to engage in sue-happy fraud, this is a pretty impractical way to go about it.

Eden really doesn't strike me as the type of person who would purposefully ruin a tail for the sake of trying to squeeze more money out of MerNation.

Merman Arion
08-26-2014, 04:58 PM
Eden really doesn't strike me as the type of person who would purposefully ruin a tail for the sake of trying to squeeze more money out of MerNation.

I agree. No mer on his/her right mind would do that.

PearlieMae
08-26-2014, 05:03 PM
I think we are getting to the point akin to ruminating over why a couple might be getting divorced. No one but the parties involved know the chain of events and all the details. Speculation now is pointless.

AniaR
08-26-2014, 05:07 PM
Lol
1. She didn't say here (that I can see) she's getting a lawyer, she didn't make a public legal threat hence no legal bullying, especially if she does have proof of a warranty... it's no legal bullying when you actually can prove your case (same goes for either side). and speaking of intimidation who would want to post if people are going to accuse them of ruining their own tail on purpose? geesh that was a leap and a half of irrational.
2. You seem to be missing the part where I said "You can't really do anything about what she's posted. Just like she can't legally do anything about her tail (unless she has proof of a warranty)." acknowledging both sides.
3. As soon as mernation pointed out my mistake, I acknowledged and suggested admin move my post out of the thread. But my points are still very much valid for either party, or anyone really.

Mermaid Dottie
08-26-2014, 05:12 PM
I have to interject now. Can we PLEASE take this elsewhere? We've had statements from Eden and MerNation, both, and I think that this is just clogging up the thread at this point. I really just wanted this thread to be a place for people who were excited about their gear from MerNation. I just wanted a place where we could share our excitement about it, ask questions, get updates. Everything that happens in the Merbellas thread, basically. I really feel disrespected, and I feel, honestly, like a company I believe in is being torn down and spit on.
This is one of the most loving and caring communities I know, but today, it really doesn't feel like it.
So, please, please, please! Enough!

AniaR
08-26-2014, 06:01 PM
I think the issue is for the longest time we only had one space to talk about mernation. So perhaps when Iona has time she can move all of eden's related posts to their own thread so it's separate from the main thread. And this one remains true to your intent for it. I apologize, looking back I should have done a new thread from the start. I got caught up in trying to validate my point and didn't think. It would piss me off if someone did that in my merbellas thread too, so I apologize dottie. The quickest way to get it done is to press the ! on posts you think should be moved and add in the comments section that they should be moved to their own thread. I don't personally think it's fair to move it all to drama because I think it's all valid. But that's up to the mod discretion. Then when Iona gets time it comes up in her notifications and she can do it.

You really do look awesome in your top and I'm glad you're happy with it. Sorry for derailing your posts meant to celebrate! I think these situations touch a nerve with me because of my own personal experience and I need to try and find better constructive ways to post about them.

Mermaid Dottie
08-26-2014, 06:12 PM
Thank you, Raina. I know that nobody meant to push anyone else aside. I understand how you feel, and I know how easy it is to get caught up in something you feel strongly about. I've done it myself. I heartily accept your apology, and thank you for it. I know that you're just a super passionate person, and that you put your heart into everything you do or say. I consider everyone here to be my friend, and love everybody regardless of disagreement, and I don't hold anything said on this topic personally. If I was independently wealthy, I'd give everyone a tail.
So, I guess I'll follow your suggestion and mark all the posts on it. Thank you for your help!

EdenSirene
08-26-2014, 10:33 PM
Just to clear a few things up
i don't have a lawyer and I don't want money and I am not bullying I wouldn't ruin what I cherish . My tail is ruined I only wanted what I was guaranteed. I wouldn't of used Mernation if I would of known my tail would of been such a problem. End of story. I don't think Mernation should ever talk about my personal life ever on the network. That's unprofessional and wrong! I am simply stating how I felt on the network and see what happened.. Just what I was very afraid of and for good reason. I once again now look like a idiot ...

EdenSirene
08-26-2014, 10:36 PM
I would like to add that I did write an email
in anger at one point after being told to upgrade my tail
that said I was seeking legal action however I decided not to because I just got sadder doing so I wanted Mernation to just own up and do the right thing . I am not confrontational and that's why I never came forward.

AniaR
08-26-2014, 10:41 PM
Thanks for making your points Eden, I think out of respect for Dottie we're going to move all the posts to another thread just about your issue. Once the mods get a chance you'll see a new thread and you can keep us updated there :)

AmbrGlows
08-26-2014, 10:53 PM
One or two bad experiences does not a bad company make.

Mistakes were made. Changes were made. I don't have a MerNation tail but I am wanting one. I looked at the other makers and while they make lovely tails I like the design of the MerNation caudal fins better.

EdenSirene
08-26-2014, 10:56 PM
Dottie I want to pay my respects to you! Your tail is gorgeous and your tops too cool! I bet you Love it.. Is it hot?? It looks like it would be. I love the concept though so fun !!!

EdenSirene
04-09-2015, 02:43 AM
Not a free fix a $500 fix that heald up a couple weeks .. Sorry just saw this.. They never made this situation right either