Pretty quiet here.
Anybody get an updated production schedule yet on their tail????
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Pretty quiet here.
Anybody get an updated production schedule yet on their tail????
I'm still waiting on my top. I got my tail back in August and was supposed to get my top at the same time. -sighs-
Nothing yet. I know I'm in the big batch of post merfest Jan 2015 orders. If I see Christian post something, I'll be not to far behind. No biggie right now for me, life pulled up with a truckload of lemons, so I'm super busy making Lemonaid.
Been about three weeks now since the twins said they would have a new production schedule for everyone that has paid for a tail.
Has anyone gotten their new schedule date yet?
Nothing yet. Just waiting to see them make their #1 clients tail though he has been very destructive in the mer community this past year.
Well, in less than 8 hours it will officially have been 23 months since I placed my initial order and payment and 18 months since the one and only update photo received on my fluke........ *sigh*
Ok, I'm as much enamored by their work as anyone else but that is absolutely ridiculous customer service.Quote:
Originally Posted by Mermaidhunter
HAPPY ANNIVERSARY!!!!!
Today officially marks my 2 year anniversary of placing my initial order.......... and no end in site........
Okay, I'm confused. If silicon has a very short "stick too" lifetime, aka once you start working with it you have to keep working until it's done or it will lose the ability to accept paint, or anything else then how could you have seen the fluke yet not have a tail when technically should have been done because of time restraints? Do I make sense? Were they working on a new fluke type in clay, or one of their flukes in silicon?
I sent them a message in November I believe to ask about ordering a tail and never heard back so I went with MerNation instead and a month later was swimming in my new tail. I love Finfolk. Their work is gorgeous but is it worth waiting years for?
The best result for adhering silicone to silicone is a short time, but it's been my experience that the working time is a lot more flexible than that. Not sure about painted silicone, myself, whether or not thinned silicone used for painting acts differently.
omg Hunter....I'm in disbelief. That is such a long time, and to only have the one update..... Your patience is really something to be admired because I would be completely and totally losing my mind.
I'm not pointing fingers here because I'm aware that I do not have enough information. I'd just wondering what their production list looks like... Some well-known clients have gotten tails recently (Sirena, Hyli, Eden, Arizona Ren Faire) and I'm wondering if those clients or any of their other clients have had a wait similar to yours... Maybe they paid rush fees? Did you pay a rush fee?
I know that they are busy busy busy making tails, but it might not be a bad idea to hire someone to handle their correspondence so that people aren't dropping thousands of dollars only to wait years with no updates.
I know they had to take a few days off for some stuff over this weekend (not to give an excuse, just giving context) They *did* have an assistant (Alicia Ward) and she kinda just disappeared on them without warning (now we know why) and it was so close to their move they couldn't get someone new in time.
But yeah two years is a crazy wait! I know there's a few merbellas clients edging that far as well but for specific reasons (such as Tia's elaborate design that required a lot of testing first)
Hopefully you hear something soon!
I guess I am more understanding and forgiving than most..... I am still waiting on two Indiana Jones fedoras and that has been since 2008 (8 years now)Quote:
Originally Posted by Madison MerFaerie
To answer your question I did not pay a rush fee.
I have heard from the girls today so I am going to leave things at that for now and hope for the best. :thumbs up:
Thats good, glad you heard from them :)
*ding* 25 months....... but at least I finally got a progress pic :-)
Glad to hear it!
Was it the blue and black one they posted on Instagram?Quote:
Originally Posted by Mermaidhunter
No, the one picture I got was of it unpainted.Quote:
Originally Posted by Jake
And mine will be greens and white with some red........ another freshwater fish style like the bass one was.
That sounds like it'll look awesome. Did they give you any idea when it will be done?Quote:
Originally Posted by Mermaidhunter
They said they had hoped to ship at the end of March :confused:
No date yet.......
26!
26!
26!
I cannot believe you have had to wait over two years, and your tail isnt even complete. Im so sorry to hear. I really hope they get you that tail by the end of THIS MONTH! Im glad i found out about this wait time before ordering my tail from them... definitally going with mernation now!
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I'm at 1 yr , 3 months since deposit.
I'm betting the rush money started ramping up this month for Mermaids needing their tails for summer gigs or retreats. No hurry, good things come to those who wait. I know I got antsy last year *shrug* who doesn't.
Mermaidhunter - I'm in awe of your crazy level of patience! I really hope it's worth it in the end!
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Well, it is starting to wear thin right now.......
Any update on the tail!?!
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Still waiting on my top. I know it's not as extreme as a tail, but it's still frustrating. I've been told for months now that it will be mailed out the next day, so I'm not sure what's up.
I know another Finfolk mermaid who's been waiting on a top for ages. Apparently they've told her it was finished, then she's been told it's not even started... And this has been going on for ages. Doesn't sound like they're very honest with their customers, which is such a shame because the tails are gorgeous and look really good quality too.
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I really wanted to buy my tail from them because of how gorgeous they are. But from what i heard. Its not worth it! Im going to go through mernation now! Ive heard nothing but good things from their customers!
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The last update I got with a picture was back on April 8, fluke and scales added but no fins yet or painting.
I got another update 2 days ago stating that they were working away and should have paint updates soon........
I know its cruel, but you might want to bring up contracts with them. They should be giving you updates (I would ask for photo updates monthly or honesty about where you are on the wait list) at this point! It sounds like they need to be put on hold in the ordering for a while.
BEHOLD!!!!!!!
THE 27TH MONTH HATH ARRIVED!!!! :jawdrop:
*hugs* Sorry about that mermaidhunter.
eh, I am use to it....... I just love announcing a new month, LOL
Now what did Dory say?
"Just keep waiting........ just keep waiting......."
I am sorry you are going through this, Mermaidhunter :(
A waiting period of 27 months is ridiculous. Specially if other people ordered after you and already got their tails.
Absolutely the WORST business FAIL I have ever seen! Take someone's money for 2 1/2 YEARS with no result, little communication, no reduction in price. You can have a multi million dollar home built quicker than that! I'm a very successful artist and businessman. I understand precise detail work and being a perfectionist. However, if I had pulled this on one of my commissions I would have had lawsuits out the yingyang. This makes no sense to me at all, regardless of moving their location, especially if lots of people are getting their tails who placed orders after you. I mean, what if something tragic happened to you within all this time? You certainly have the patience of Job, MermaidHunter.
That will never happen. The way they run their business is, for better or worse, their business.
Raven has people waiting that long too.
It's been over two months since I last heard from them.
27 months?!?!?!? :jawdrop: Your patience is something to be admired :)