I completely agree with Keiris.

I know tail makers tend to be in high demand hence long waiting times, but the way they're fulfilling so many other orders that were placed after yours just isn't right. They should be apologising profusely and offering some form of compensation. I'd be tempted to double check your measures as well and update them if they've changed at all.

Being honest, I wouldn't be happy about paying that amount of money up front and then waiting that sort of time. It seems like once they've got your money, they don't care so much about the customer any more. If I were buying a tail I'd be much happier paying a deposit to cover material costs and then completing the payment when the tail is complete. To me, anyway, that would seem a lot fairer and less stressful for the client. I realise most tails makers take the whole payment up front, hence the reason they can get away with this so easily, but it does annoy me.


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