My friend just got her Ariel dream tail and wore it ONCE, didn’t drag her tail on the bottoms of the pool, wasn’t even swimming for an hour and it has five holes in it already.
My friend just got her Ariel dream tail and wore it ONCE, didn’t drag her tail on the bottoms of the pool, wasn’t even swimming for an hour and it has five holes in it already.
Originally Posted by Mermaid Pickles
yikes!
grays harbor mermaid
"She would be half the world away, floating in a turquoise sea, dancing by the moonlight" - Janet Fitch
I know. She’s super frustrated. It looked to me like they were where the edges of the vinyl inserts are, so I’m probably gonna end up leaving the insert out of mine.
I would have her message the finfolk team and let them know, once she has cooled down a bit. Maybe they can assist her in some manner. If not, I am sure there are matching threads and clear nail polish or waterproof clear glue she could use to make the holes disappear and not tear further, as well as some sort of hack to make the insert less sharp.
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She posted in the pod squad and it got taken down, so she emailed them. I told her if they won’t do anything to help, then my advice if color matched upholstery thread and neoprene glue.
I ordered a classic Cleo fabric tail back in July and it's not here yet. Is it supposed to take this long?
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i don't know if it was you but another person on instagram had issues with holes in her tail :/
Have you attempted to contact them?
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No I didn't think it was really a big deal if the delivery took more than a month until I read this thread. But It seems I haven't even gotten a shipping confirmation. So now I'm kind of confused and worried.
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Please do contact them then.
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Yup will do
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They weren't able to finish shipping all the tails out before they left for Hawaii (a plan scheduled months before). They're back in studio, in fact trying to move into the warehouse where they will most likely finish shipping out the remaining everything.
EDIT: And I say in the warehouse, it seems they are now working in some section of it, so they really are in the warehouse now. It's not all finished but its a great start.
If the username was labaccident, then it was me posting pics of my friend’s tail because she doesn’t have Instagram
All Island Iris May orders have been packed today. They hope to finish packing the July Island Iris orders later today.
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Yaaaaaay!
Yup, mine got destroyed on sand. I know the team is well aware this supplier for their neoprene really dropped the ball. Lots and lots of issues with it so I don't think they're using it again.
I'm not *too* upset because this is why I bought the tail - to take a beating instead of my silicone- but still pretty surprised by how easily it started to shred.
I'm going to fix it up myself with wetsuit glue and try to repaint it
Do they plan on replacing the tails or anything?
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I think they're doing refunds for specific issues
I don’t know if I should swim in my tail now.... if I swim in it and it breaks apart is it still eligible for a refund? Or is it better to not swim in it and return it?
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They wont return it once used.
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