Hey pro mers once again I need advice.
I've been booking a couple of parties and have even preformed at one recently!
While things have been going great on the performing end, not so great on the booking end.
I'm afraid I've lost a client due to being unavailable.
The story is simple: they booked me for the weekend, but then rescheduled due to rain for the next weekend. I told them that weekend I had another party and I could do theirs afterwards. I didn't have a response back until earlier this week. They rescheduled again for a day that I was not available for at all.
This client already paid the non refundable deposit. I'm thinking of emailing them again to see if there's something we can work out, especially since I already made a custom necklace for them.
As for my booking agreement there's nothing in there about rescheduling. Just cancellations. Rescheduling on the weekends is difficult for me since I work another job and getting a sub to cover for me is difficult. My husband thinks I should have a surcharge for any rescheduling son a weekend. Would this be a good practice?
What do you do for rescheduling clients? And if you're trying to reschedule a client and your busy every date and time they suggest?
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