I have a number of friends who have ordered from each of the big name tail makers (Merbella, Finfolk, Mertailor, Mernaiton) and I got to hear the tales from the ordering and waiting process. From witnessing it first hand, the absolute BEST customer service, response time and communication I saw came from Mernation. She busted that fin out in like a month. I was blown away. This was the summer of 2015 so I don't know if production times have changed at all. The response time really left a lasting impression on me since I was not personally used to that kind of immediate communication. The Mernaiton fin was also obviously beautifully crafted and not rushed by any means. Oh, and this was a fin for my close friend, not me
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