Hey everyone, I've gone off mernetwork for a while to focus on school, but I decided to come back to ask/warn about my experience.
I've been having some real trouble with swimtails lately. So I ordered a fusion betta tail in june of this summer and it arrived in less than a month. It's so beautiful and swimtails does such a good job with them. In love, I decided to treat myself to a matching top from their new line as a back to school gift. It was somewhere around $80, for a top! On the description it tells me that it would take a while to get here, withing 2-4 weeks. Well, it has been 2 months, and nothing has turned up in my box.
Like I said I'm a loyal customer. I didn't want to jump to conclusions because they were so good the first time, so I sent them an email to see where my top was. All it said in the order status was "processing", so it wasn't lost in the mail. I got an automatic response a few hours later saying they'd put me in contact with a representative in the next day or so. That was 2 weeks ago. I tried calling their number just now and yep, you guessed it, nobody picked up the phone. I don't understand what is going on, because this is how scammer tailmakers would behave. They took my money and disappeared.
Has anyone else been experiencing this?? I don't know what to do..
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