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Thread: Swimtails Fraud? Paid for a top and it never came

  1. #21
    Senior Member Undisclosed Pod
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    But swimtails specifically has a business model where tails take around 6 weeks to complete.
    that must be a recent update because a lot of the complaints are from people who were told 14 business days

  2. #22
    Quote Originally Posted by AniaR View Post
    that must be a recent update because a lot of the complaints are from people who were told 14 business days
    Ugh, maybe they narrowed their window?

    I really hope they figure this out. I don't think I would have started mermaiding if I hadn't found a tail that would fit me when I started.

    Sent from my [device_name] using MerNetwork mobile app

  3. #23
    Senior Member TheChimera's Avatar
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    This is so sad, now I understand why I haven't received any responses to my queries about their siren tails Some of us can relate and those posts seem to have been made by someone who is distraught and emotionally shattered. It's the worst way to have your heart broken.


    Sent from my iPhone using Tapatalk

  4. #24
    Senior Member Undisclosed Pod
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    I got a reply from the female owner. There was no hack, the husband really did pull this stunt, and she's trying to clean up the mess. I wish her the best of luck.

  5. #25
    Quote Originally Posted by AniaR View Post
    I got a reply from the female owner. There was no hack, the husband really did pull this stunt, and she's trying to clean up the mess. I wish her the best of luck.
    Thank you for the update. If you believe that she is genuinely trying to pick up the pieces, then I won't do the credit card charge back, not so long as she keeps giving reasonable updates.

    I wish her the best, this has to be a rough time

    Digimer

    Sent from my [device_name] using MerNetwork mobile app

  6. #26
    Senior Member Undisclosed Pod
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    I can't speak to her more than the exchange, but it seems to me she's doing all she can she's just been handed a mess to fix.

  7. #27

  8. #28
    Hi. I wanted buy a tail from swimtail. But i see is not possible actually. Isn'it ? Sorry i'm french. My english is not Perfect.

  9. #29
    I would not order anything from Swimtails right now. If they start shipping back orders, and people start reporting that they've received their orders, then I might consider it. I would wait until the new year and see what people are saying.

  10. #30
    Ok. I'm waiting. I hope we can make an order soon without problems
    French Mermaid tails maker for dolls. Old account Laureen French Mermaid

  11. #31
    Uptdate: my top still hasn't come. I'll unhappily wait since vermont winters are long... but I've basically all but forgotten about my top and have given up hope it will ever come. The wait was updated to 6 weeks for tails but come on.. one measly little top takes 3 hours to cut and sew.

    It irritates me that they're putting out new products still like all the Halloween special tails. They advertised it a lot in their instagram stories so it would appear that their company is still pumping things out but obviously they're not. I don't know I find it weird... like they usually make posts with happy customers in tails but I haven't seen a single new tail featured since this all began. They're trying to expand their business but not delivering?

    The little sympathy I had because of the affair is evaporating... They probably know that most potential customers that are on mernetwork won't buy from them now so they were pretending they could get you a Halloween themed tail within October. Makes me laugh...

  12. #32
    I'm six weeks in on an order that said 5~14 days. My patience in thin, but I'm giving them a little bit longer. If it's clear I won't have the tail in time for the holidays (early dec. for me), I'll give up waiting, too. I have empathy for a breaking up marriage, but that only goes so far in business.

    This said, I do genuinely hope they turn things around. There's no question that their stuff is good.

  13. #33
    I really wish they would make an announcement or something saying orders have stopped until further notice and that all current orders are being served in the order received. Like, don't let other people keep ordering and get their hopes up and let them get dragged into this hellish mess. And then with more and people getting dragged into this mess, more and more complaints will come in saying how swimtails is bad at business then they'll really be in trouble. Isolate and control the fire that is already burning and keep it from spreading.

    ...but that's just me.
    I know it must be a pain for the poor woman to deal with too, trying to sort this mess out. Still holding on to hope and checking on this thread daily. Keep holding in there everyone!
    "Beware, Beware the Daughter of the Sea. Beware... Beware of ...Me"

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