Really sad seeing that happen to Swimtails!Originally Posted by Satine
I don't think 'swindled' is the right word though, there has to be an intent to cheat customers which probably doesn't apply here.
That said, they can't pay back or fill orders. Let's hope something changes for the better soon!
"Only in death does duty end." -- Warhammer 40,000
at this point they should go bankrupt and refund everyone.
Something seems to have changed for the better. I received this in my Swimtails newsletter.
"
We are very happy to report that our Cart has Re-Opened and we are now shipping product faster than ever!"
Furthermore
In addition to our new more-streamlined process, we have partnered with Mahina to offer New Mermaid Tail + Monofin combinations for All Ages, Including Kids Sizes for the First Time Ever!
I am sceptical. I would love to hear that they have returned to form, but I won't be risking my money for a while.
Had there been any actual word on what happened? On why they kept blaming things on fabric when it was clearly something much more? What has been done to ensure customers won't be left for months with their money tied up?
Last edited by digimer; 01-02-2019 at 01:41 AM.
You know what I know.
I am shocked they're doing kids tails. Mahina had to go on a big thing due to some liability issues to get tail makers to stop making kids tails using her monofins. I wonder what changed.
Nothing's changed on Mahina's side. From what I read on her website, she'll never offer full tails with her monofins to children. The most "tail" they'll get, is leggings, so kids can kick out their feet and swim naturally to safety.
Formerly known as ireneho
but she had an agreement with swimtails that they wouldn't do children's tails with her fins, hence my asking what changed
Has anyone received their refunds yet? Or tails?
I've noticed Swimtails are being very active on their social media, announcing new tails and giveaways but wondered where other mers orders where at...?
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I'm still waiting on my refund. Ryan told me that they would "reprocess the refunds" to those who hadn't got them yet and we should get them by the 4th of Jan. That didn't happen but he won't do anything more until 10 business days is up
It genuinely angers me that they're talking orders before all previous customers have been made whole. Like, very very angry.
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I'm back in the waiting game... My bank got to me after weve waiting for our money back and said there is nothing they can do on their end and it is Swimtails responsibility to refund the money. (at least my bank tried)
As of 8 hours ago Swimtails issued an apology letter via Instagram. I messaged a couple other mers on Insta just to keep in contact with each other. If they where having production issues they should have gave us all a letter saying they would'nt be able to start production again till February or what ever and then they should have closed down the shop until further notice.
What makes me angry is that I'm reading some of these Insta comments of people defending the company and actively buying their tails again AND swimtails is responding to their comments but not the comments of us who are asking seriously questions about where our money is.
I'm winterborn_wendigo on insta if anyone wants to friend me and keep in contact on there as well.
"Beware, Beware the Daughter of the Sea. Beware... Beware of ...Me"
Yeah I commented about how we will forgive them when we have all seen our tails/refunds and they messaged me saying all refunds have been paid out and everyone is happy
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Yeah... I had my bank go through my records and they found no history of any refund transaction from Swimtails. They'll be getting yet another email from me.
Like why would they not have records of who've they have and have not refunded? Maybe I'm just being paranoid but there's so many fishy details to this fiasco.
"Beware, Beware the Daughter of the Sea. Beware... Beware of ...Me"
Thanks for the clarification everyone.
I was a little happy when I saw they were active again, but I'm staying well away from them if people still don't have their money or tails.
Here's to hoping for a good outcome for everyone!
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Did a video on them
https://youtu.be/qHeQf_nejF0
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Just coding it so it shows up easier!
@Nerdmaid Faith super work on the video. Would you be able to clarify, as you were speaking so quickly, which fabric tailmakers you're recommending in it? I didn't quite catch the name/s?
Interesting. My husband and I bought the Sea Serpent Pro and the Sunrise Pro (with a top for me) mid last year when the Australian Government was changing taxes (for the worse) on items entering Australia. I asked them to expedite the shipping and production to avoid the increased fees coming in at the end of the financial year. They did a great job and were very responsive all the way through the process so I was very shocked at all of this kerfuffle.
We love our Pros. The Mahinas were were able to get locally so that might have been a help shipping wise. Such a difference powerwise to the2tails!
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