That's a sad experience. I hope things turn around. There seem so few customers of Merrowfins, I felt you'd benefit from my experience. In November 2015, I ordered my tail. It did come, within a year, I think, but he goofed on one key detail. It was difficult getting a hold of him for me, too. The botched detail was so simple and I specified a few times. It was a sculptured hole on the belly side, but he put it on the back. He offered to fix the detail, but transport would cost me money, I figured, so I've not sent it to him yet.