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Thread: has anyone else broken a Luna??? and fixed it???

  1. #1
    Senior Member Chesapeake Pod swordwhale's Avatar
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    has anyone else broken a Luna??? and fixed it???

    Based on some favorite mermaids' reviews, I sprang for a Finis Luna. Really nice, molded in one piece silicone, adjustable, translucent, pretty colors, nice flow, even fits inside the FinFun tailskins...

    sized for Tinkerbelle. Though one size 11 mer can fit in them fine (she has long narrow feet, I have very wide feet with arthritic toe base).

    I MacGuyvered that with hair bands extending the heel strap and it works.

    I have never had it in extreme temps, and only in a pool and a Delaware Bay beach. I have cared for it with tender loving care for a month.

    Then, at an event, someone whose foot size matched the fin well, tried it on and the strap not only broke, but it broke the side of the heel pocket. Pwang! Split right off. No one was pulling on it unduly, it was being used in a normal fashion,. and ...

    (poor kid was like, "OMG what do I owe you for this?!?!?")

    Um, no, it shouldn't have done that. I did contact WalMart's online customer care (where I ordered it) and there's a hoopla of "third party sellers etc etc... who should contact me... blah blah blah"... hopefully I can get it replaced or refunded.

    Meanwhile, has anyone else broken one? Did you fix it? Can you fix silicone? I thought of (worst case scenario) gluing a heel strap (neoprene) on with E6000.

    UGH

  2. #2
    Senior Member MeliPixie's Avatar
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    Hi swordwhale! Yes I broke my Luna and fixed it! What I used was called sil-poxy, you can get a small tube for relatively cheap on Amazon and it goes a looooong way. The fix is so strong I can pull and pull and it is just as if the sil-poxy is part of the original silicone, it just doesn't rip!

    A few tips:

    1. Clean the surrounding area with rubbing alcohol and allow it to dry thoroughly

    2. Apply a tiny amount in between the pieces to be glued, then also smooth some on in the surrounding area to reinforce. An old credit card or business card will work for smoothing ut on.

    3. Use way less sil-poxy than you think you will need. It is easier to add more than to remove excess. It is super strong and will go a long way.

    4. Consider reinforcing the corners on the side one that is not broken as well. I noticed mine was starting to crack where there is the most stress.

    Here are some pics of the tear in my fin, I will post photos of the repair when I get home. Good luck!

    Sent from my SM-G950U using Tapatalk
    Currently deciding on a color/design and saving up for my first tail!

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    Senior Member Chesapeake Pod swordwhale's Avatar
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    OMG, that's the EXACT rip mine did.

  5. #5
    Senior Member Chesapeake Pod swordwhale's Avatar
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    OK, CONVERSING LIKE MARINER, BECAUSE why the bleep can't i upload a pic?!?!?

  6. #6
    Senior Member MeliPixie's Avatar
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    Are you on the MerNetwork website? Or are you using an app like Tapatalk to post?

    Sent from my SM-G950U using Tapatalk
    Currently deciding on a color/design and saving up for my first tail!

  7. #7
    Senior Member Chesapeake Pod swordwhale's Avatar
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    Senior Member Chesapeake Pod swordwhale's Avatar
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  9. #9
    Senior Member Chesapeake Pod swordwhale's Avatar
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    Quote Originally Posted by MeliPixie View Post
    Are you on the MerNetwork website? Or are you using an app like Tapatalk to post?

    Sent from my SM-G950U using Tapatalk
    argh... on a desktop with DSL

    I did post my pics on MY website, then copied and pasted onto here... yeah, that worked... bwaa ha haaaa I have beat the compoofer into submission!

  10. #10
    Senior Member Chesapeake Pod swordwhale's Avatar
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    Quote Originally Posted by the.tattooed.mermaid78 View Post
    Wow I didnt think it was possible to rip a Luna. Have you contacted Finis directly

    Sent from my [device_name] using MerNetwork mobile app
    Yes, contacted both Wally World and Finis. Left a cautionary note for my favorite mer too, as in , has this happened to anyone else, and maybe you should know about this...

  11. #11
    Senior Member Chesapeake Pod swordwhale's Avatar
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    Fabulous input folks! Thanks!

  12. #12
    Senior Member Chesapeake Pod swordwhale's Avatar
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    Finis contacted me. Next...

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  14. #14
    Senior Member MeliPixie's Avatar
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    Quote Originally Posted by swordwhale View Post
    Finis contacted me. Next...
    What did they say?

    Sent from my SM-G950U using Tapatalk
    Currently deciding on a color/design and saving up for my first tail!

  15. #15
    Senior Member Chesapeake Pod swordwhale's Avatar
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    so far nothing further in the email, from Finis

    Wally World is useless, they keep sending me "fill out our survey of how we did" with a random name like Clarice, as in how did Clarice do. Um, not well, nothing's been resolved. Bleep you Wally World.

    Forza (the apparent "third party seller")sent me a PDF of a return label with NO instructions... uh, yeah, do I get a refund??? A replacement??? Am I paying for this???

    AAAAUUUUUGGGGGGGHHHHHHHHHHHH

  16. #16
    Senior Member Chesapeake Pod swordwhale's Avatar
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    Hey I'm gonna give Finis points for this:

    Thank you for including the pictures and proof of purchase. I do see that this fin would still be covered under warranty. Could you please confirm your shipping address? With this, I will be able to process a warranty replacement for you.
    Best,
    Haley

    I'm guessing this means they send a replacement???

  17. #17
    Senior Member MeliPixie's Avatar
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    Quote Originally Posted by swordwhale View Post
    Hey I'm gonna give Finis points for this:

    Thank you for including the pictures and proof of purchase. I do see that this fin would still be covered under warranty. Could you please confirm your shipping address? With this, I will be able to process a warranty replacement for you.
    Best,
    Haley

    I'm guessing this means they send a replacement???
    Yea, Finis often has excellent customer service. Since your fin is still under warranty, they will replace it for free. Awesome!

    I still would reinforce the corners of your foot pockets with sil-poxy, since this is apparently a more common issue than I thought. But yay! New fin!

    Sent from my SM-G950U using Tapatalk
    Currently deciding on a color/design and saving up for my first tail!

  18. #18
    Senior Member Chesapeake Pod swordwhale's Avatar
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    silpoxy a great idea!



    from Finis...

    Thank you for confirming your address! I have processed a warranty replacement for our warehouse to ship.


    No need to return that fin to us, please dispose of in which way you choose. Let us know if there is anything else we can help with!

    Best,
    Haley


    Thanks Finis and Haley!

  19. #19
    Senior Member Chesapeake Pod swordwhale's Avatar
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    I'm gonna make a point about middlemen tho...

    If I had bought it directly from Finis, it would have been simpler. They seem to have great customer service. Wally world and Forza... not so much.

    Thanks again for the silpoxy knowledge!

  20. #20
    Senior Member MeliPixie's Avatar
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    Quote Originally Posted by swordwhale View Post
    I'm gonna make a point about middlemen tho...

    If I had bought it directly from Finis, it would have been simpler. They seem to have great customer service. Wally world and Forza... not so much.

    Thanks again for the silpoxy knowledge!
    Anytime! Can I ask, do you plan on repairing the fin or just throwing it away? Since you are getting a new one for free I wonder if you might let me take it off your hands instead of throwing it away. I'll happily pay the shipping.

    Sent from my SM-G950U using Tapatalk
    Currently deciding on a color/design and saving up for my first tail!

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