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Thread: Mermaid Linden Monofin Strap Heel broken

  1. #1

    Mermaid Linden Monofin Strap Heel broken

    Hey everyone,

    my 2 monofins of the "mermaid linden" bodyglove brand, have their strap heel broken. Like the rubber just snapped, just if it was cut with a knife.

    It is very frustrating....

    Does anyone had this problem before and is there any way to replace the strap heel?

    It seems on bodyglove/mermaid linden website that they don't sell any replacements

    Hugs,

    Jess

  2. #2
    Body Glove will sell you a replacement, you just have to email their customer service and they'll set you up

  3. #3
    Senior Member Pod of Oceania Mermaid Jaffa's Avatar
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    If you haven't already, do a search for, Fin Strap Replacement, and get the one with little holes on it. The silicone is much thicker than the Linden straps.
    Formerly known as ireneho

  4. #4
    I wrote to them in August, this is their reply:

    "Hi Jessica,

    I'm sorry to hear about your monofin strap. We do offer a limited 1-year warranty with valid proof of purchase. Could you provide a copy of your receipt?

    Side note: I am currently out of stock on replacement straps, but I’m expecting a shipment around 8/30.


    Thanks,
    L. M."

    my answer back to them

    "Hello again,


    Thank you very much.


    I live actually in Switzerland, would it be possible to even order 4 or 6 replacement straps to be sure if anything happens, to have a replacement (to avoid multiple packages at a great cost).


    We ordered also recently some monofins also for our mermaiding school In th˘nex (Geneva) so having replacement straps by the side would help us in case it happens?


    Thank you "

    their reply

    "Jessica,


    I can only replace the straps for the monofins depicted on your receipt.


    Thanks,
    L. M."

    So the problem about this situation, is that if you have to order a replacement of a heel strap, you have to wait weeks and even months to have it....if you are in a hurry (like a travel, etc...) you have to buy another monofin. And that is annoying and frustrating, specially when you live abroad.





  5. #5
    Going to search for it, thank you so much!

  6. #6
    Quote Originally Posted by Mermaid Jaffa View Post
    If you haven't already, do a search for, Fin Strap Replacement, and get the one with little holes on it. The silicone is much thicker than the Linden straps.
    Do you have a link? I don't know if I going the correct one.

    Sent from my SM-F926U using Tapatalk

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