Okay, let me explain this. I don't want to make anyone upset but I have every right to be pissed off and demanding a refund. When I originally placed my order, I knew EXACTLY what I was ordering. I knew it was an alex tail...I've made a few myself. I know that they aren't made for extended amounts of prolonged water time. I understand this completely however I have made tails with Alex and never had the problems I had with the tail I received. The DAY that it shipped out...she emailed me and said it was STILL curing...she packaged it wet and sent it to me...I got it here and it still was tacky and wet...I had to lay it out the day before in a warm environment to even PRAY that it would work. I got to site the next day and everything seemed okay. Got in the water and it literally came apart, the latex just shelffed off like it was dead skin in 6 to 9 inch patches! THATS why I'm upset. I understand why tailmakers don't offer refunds...I completely understand that however this wasn't a case of resizing or color changing or that I just didn't LIKE it. THe product was flawed...faulty...it came apart. Don't sell me an IPhone that doesn't work that's supposed to brand new from the store!!! Its the same thing. It should have been an exchange...instead I PAID for a PARTIAL silicone... yes a PARTIAL...when now she's offering for less than what I have paid into her a FULL silicone tail for her "sale". THAT is why I am upset. I am in every legal right to persue this in a court of law if I decide to go that route. I don't want to do that though. I expect a timely response to my email and I expect a product delievered or a refund issued. I'm not pissed at Stevi because trust me, I know she's under a LOT of stress going on right now. I own a business as well...I do custom commissions as a home business as well...but you can't crank out mass produced items over night. Honestly, what she is doing is digging herself into a grave. She needs to quit taking orders to focus on her home life. That would be the smart thing to do. My tail isn't back ordered because of the Oceanika fin either...I still have the original effed up tail with my oceanika fin...there is NO excuse why I shouldn't have this product hanging on my stand right now other than the fact that she's overwhelemed with whatever she's got going on. I'm sorry she's going through a tough time right now but this isn't preschool...she's in a big pond with much bigger fish. It would be in her best interests to take some time to gather herself and get back on her feet as needed. I respect her for all that she has done and is trying to do but she's just making matters worse by not communicating effectively with her customers.
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