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Thread: Finfolk Productions: anyone ordered a tail from them? I just did!

  1. #3681
    Senior Member Pod of Cali Mermaid Holly's Avatar
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    Has anyone ordered a Mythic recently, and if so, have you heard anything? I ordered one on black Friday and was promised shipping updates but have so far received... nothing. I've emailed before I ordered asking for clarification on a mistake on the item's description but heard nothing back, I took a chance and bought it anyway. I don't even know if it's been shipped yet. Is Finfolk known for really bad customer service or is it just me?

  2. #3682
    Senior Member Pod of Cali
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    Quote Originally Posted by Mermaid Holly View Post
    Has anyone ordered a Mythic recently, and if so, have you heard anything? I ordered one on black Friday and was promised shipping updates but have so far received... nothing. I've emailed before I ordered asking for clarification on a mistake on the item's description but heard nothing back, I took a chance and bought it anyway. I don't even know if it's been shipped yet. Is Finfolk known for really bad customer service or is it just me?
    I just received part of my shipment from my Black Friday order so I'd expect to hear something soon and if you still don't, email them. They're still a small company and trying to expand, so customer responses can be painfully slow. It doesn't help that Mythics seem to be a pain to mail anyway and its December which is an incredibly busy month for postage.

  3. #3683
    Senior Member Pod of Cali Mermaid Holly's Avatar
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    Quote Originally Posted by Mer Coralia View Post
    I just received part of my shipment from my Black Friday order so I'd expect to hear something soon and if you still don't, email them. They're still a small company and trying to expand, so customer responses can be painfully slow. It doesn't help that Mythics seem to be a pain to mail anyway and its December which is an incredibly busy month for postage.
    True, okay thanks. I just have to learn to be patient.

    Sent from my SM-J327P using MerNetwork mobile app
    "Deep calls to deep in the roar of your waterfalls; all your waves and breakers have swept over me."

    Psalm 42:7

  4. #3684
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    Quote Originally Posted by Mermaid Holly View Post
    True, okay thanks. I just have to learn to be patient.

    Sent from my SM-J327P using MerNetwork mobile app
    Apparently they were waiting on shipping supplies. So hopefully you'll have a notification by tomorrow if you haven't received anything yet. <3

  5. #3685
    Senior Member Pod of Cali Mermaid Holly's Avatar
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    IT'S HERE! HOLY CARP, I'M DYING!
    "Deep calls to deep in the roar of your waterfalls; all your waves and breakers have swept over me."

    Psalm 42:7

  6. #3686
    Member NaiaMarina's Avatar
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    Quote Originally Posted by Mermaid Holly View Post
    IT'S HERE! HOLY CARP, I'M DYING!
    And just in time for Christmas! Enjoy!


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  7. #3687
    Senior Member Pod of Cali badkidbebe's Avatar
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    Quote Originally Posted by Mermaid Holly View Post
    IT'S HERE! HOLY CARP, I'M DYING!
    AHHHHHHH!!!!!!! SCREAMING FOR YOU!!!


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  8. #3688
    Senior Member Pod of Cali badkidbebe's Avatar
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    Is there a thread to properly clean my Finfolk tail? I havenít tried it on yet because I havenít had time or daylight. Iím debating on just trying to get it on with just water. If that doesnít work, Iíll use water based lube. Iím so paranoid about mold! I donít want it to mold!!!


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  9. #3689
    Senior Member MeliPixie's Avatar
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    Quote Originally Posted by badkidbebe View Post
    Is there a thread to properly clean my Finfolk tail? I havenít tried it on yet because I havenít had time or daylight. Iím debating on just trying to get it on with just water. If that doesnít work, Iíll use water based lube. Iím so paranoid about mold! I donít want it to mold!!!


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    Did it not come with a care sheet? I know from experience with other silicone products that soap is bad. I boil my diva cup to sanitize it, but I doubt your tail will fit in a pot on the stove I think they recommend a very good, hot rinse, then prop the tail open with a fan blowing inside to dry it quickly and prevent mold from forming. I have seen others suggest every now and then a soak in the tub with baking soda (?) to neutralize the chlorine.

    Sent from my SM-G950U using Tapatalk
    Currently deciding on a color/design and saving up for my first tail!

  10. #3690
    Senior Member Pod of Cali badkidbebe's Avatar
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    @MeliPixie oh! no it didnít. I forgot about a care sheet. The delivery time was pretty tight so I think including a care sheet was a simple mistake. Im sure I can have one emailed to me if I ask!

    Hahah I definitely canít find a pot big enough to boil it lol! I saw some use some sort of Clorox wipes but I forgot where.


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  11. #3691
    Member Pod of Oceania Mermaid Salty's Avatar
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    There's a sticky thread all about caring for your tail here: https://mernetwork.com/index/showthr...ight=tail+care

  12. #3692
    Senior Member Undisclosed Pod PearlieMae's Avatar
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    It's a tail. Fabric, silicone, whatever. Use a bath scrubbie and some soap and wash it, rinse it well, dry itinside and out with towels and prop it up so air can circulate to dry completely. Mold doesn't grow on dry surfaces.

    If you're that paranoid, how are you ever going to swim in it?

  13. #3693
    Quote Originally Posted by Jake View Post
    I just heard back from them. I should have production pictures by next week!
    Well, that never happened...

  14. #3694
    Senior Member MeliPixie's Avatar
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    Quote Originally Posted by Jake View Post
    Well, that never happened...
    Try emailing them again? It seems they have been extremely busy, with the fabric tails and unforseen issues getting the warehouse up and running. Perhaps they just forgot to send the photos?

    Sent from my SM-G950U using Tapatalk
    Currently deciding on a color/design and saving up for my first tail!

  15. #3695
    Senior Member North Pacific Pod Mermaid Kane's Avatar
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    Quote Originally Posted by Jake View Post
    Well, that never happened...
    The curse of the Fabric Tail Fever has grasped FinFolk with a strong talon.... who knows when they'll focus on the silicone tails again.



  16. #3696
    Senior Member Pod of Cali badkidbebe's Avatar
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    Quote Originally Posted by PearlieMae View Post
    It's a tail. Fabric, silicone, whatever. Use a bath scrubbie and some soap and wash it, rinse it well, dry itinside and out with towels and prop it up so air can circulate to dry completely. Mold doesn't grow on dry surfaces.

    If you're that paranoid, how are you ever going to swim in it?
    Thank you PearlieMae for the straightforward tips! Iíll be sure to follow! If my paranoia keeps getting to me, itíll just be the most expensive wall art I own LOL! J/k 🤣

    my tail is currently under my couch because my house has all this wedding stuff, crafts, presents, etc. everywhere and Iím still trying to clean up and have a nice spacious well lit place to try on my tail without stuff around or obstructions (my place is so small!) I was going to try it on during winter break but I got sick with the a bad cold AGAIN.

    I really do want to swim in it but I want my first swim to be in my sisterís pool who lives a little far from me. She has a heated pool thatís super filtered! No chlorine or salt so itís like bathwater and I can see underwater better too. Itís a great place to practice since Iím so new. I know I sound weird and irrational for not trying it on right away but i want to be 100% comfortable in myself and in my surroundings for my first time. Also itís just so pretty you donít want anything to happen to it lol!






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  17. #3697
    Senior Member Pod of Cali badkidbebe's Avatar
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    Quote Originally Posted by Jake View Post
    Well, that never happened...
    Ugh bummer. I hope they get back to you when theyíre back from vacation!


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  18. #3698
    Senior Member Pod of Cali badkidbebe's Avatar
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    Quote Originally Posted by Mermaid Salty View Post
    There's a sticky thread all about caring for your tail here: https://mernetwork.com/index/showthr...ight=tail+care
    Yes!!! This! Iíll be reading it thoroughly! Thank youuuu!!!!


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  19. #3699
    I bought one of the Te Fiti tops today!

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    They haven't shown what it looks like yet, but I bought the arctic blue one to go with my sea sapphire tail. I can't wait to see what my top looks like.
    bluecorvidae.deviantart.com

  20. #3700
    Senior Member Pod of Oceania Mermaid Jaffa's Avatar
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    Quote Originally Posted by BlueCorvidae View Post
    I bought one of the Te Fiti tops today!

    Name:  doIrGka.jpg
Views: 186
Size:  139.4 KB

    They haven't shown what it looks like yet, but I bought the arctic blue one to go with my sea sapphire tail. I can't wait to see what my top looks like.
    Ooo! Love that green one!
    Formerly known as ireneho

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