View Poll Results: What do you think of Raina's tail?

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  • it sucks, he should of replaced it

    66 74.16%
  • it's okay, keep working it till you get something better

    10 11.24%
  • I love it!!!

    11 12.36%
  • No Opinion

    2 2.25%
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Thread: Mertailor Review

  1. #1
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    Mertailor Review

    I've had my mertailor tail for just over a year now. I paid over 1000$ for it. Originally emailing back and forth with mertailor went very well, he was very quick to respond and polite. Originally his tails cost under 1k then went up to 1.5k and I messaged him with a plea for the lower price which he accepted. This was for a latex tail (before he made silicone tails)

    The tail I wanted looked like this:


    The tail I got looked like this:


    When I got my tail it was 10 inches too short. This resulted in a tail that did not fit when swimming and during photo shoots needed to be photoshopped. I was told I must have messed up my measuring but I double checked what I sent and it was not what I received. The fluke also bubbled up and filled up with air and would float on the water surface while I tried to swim. I followed some advice to try and cut parts of it to allow the water to flow and then it simply became too heavy from the water trapped inside of it. You could also see the permanent marker used on the inside of the tail for measuring right through the neoprene and paint. The neoprene inside was very scratchy.



    I contacted the mertailor and originally was offered no refund or exchange. So I decided to try and make the best of my tail despite not really being able to swim in it. It was suggested to me to file the monofin down so it would slide deeper into the tail and the waist would come up higher. This only gave me a few extra inches - I still had a baggy waist and now my fluke was very baggy






    After drama on the previous forum that preluded this site erupted many other users came forward to explain they had very similar tail issues and similar dealings. Raven of Merbellas offered to re-do my tail for me so it would fit, be re-painted, and re-textured. The result was astounding compared to these before photos, check out the after:






    Raven had done everything she said she would very quickly and even glued the monofin in place and filled the fluke with silicone to keep it from ballooning up. As you can see she repainted, retextured, re-sewed, everything you could imagine! The material fit like a glove, the tail looked amazing.

    It would have been nice if my review/story ended there but it did not... Raven had figured out that the material my tail was made out of was NOT the standard neoprene of the other tails. Here is a photo comparison:


    On the top is the extra ten inches Raven added of neoprene. it is soft, stretchy, with small fibers. On the bottom of the neoprene my tail is made out of, it is rough, had holes (when I bought it!) bigger fibers, and as I started to realize as I began using it again, continued to stretch very quickly with no elasticity despite all Raven's hard work. Pretty soon despite the fact she'd sewn it up to meet my measurements it stretched so it was again loose and baggy. In addition despite all her hard work the paint would not bond to the latex and I would continue to have issues where whole chunks of latex came off. I managed to do 2 dry events with the tail where it was perfect, then after the 1st water one it sadly fell apart. I do not believe it has anything to do with all the hard work of Raven but rather I blame it on the neoprene used as other mermaids with the same neoprene have had similar problems.

    Around this time mertailor began having any negative posts about him removed from the previous forum. Many more customers came out with huge complaints. There were several anti-mertailor videos and lots of negative posting. Before I explain the rest of what happened I'm going to go back to my tail...

    Here is an example of the outside of the tail (this is a paint job by me after I had to repaint it several times)to the left of the line is Raven's neoprene, to the right of the line is mine:

    As you can see their is a diffrence between how both the latex and paint have responded to the neoprene as well as usual wear and tear. The texture on the old scratchy neoprene has become warped and the paint refuses to bond.


    This was a hole on the inside of the tail that has been there since I got it, on the outside of the tail it results in a stubborn area where paint refuses to stay as seen here:


    I also have issues where on the old neoprene bends and folds tend to stay for a very long time even if I wet the tail and hang it up it is very difficult to get these creases out

    Now, to continue on with the story about mertailor, I made the best of my tail (still do). Mertailor continued to experience a bit of a downfall and then I decided I could get over it so long as he apologized for removing our threads and critiques. I wrote a big polite open letter and he wrote one back apologizing. I have since learned that it was in fact not him who apologized to me (or set things right with upset customers and fixed botched orders) but a friend of his who was doing their best to help him get out of the mess he created.

    However I didn't know that at the time and was quite happy to move forward and pretty soon more people did too. I did my best to let it go despite the fact my tail was still frequently falling apart. In January I contacted mertailor to tell him I was happy things were moving forward for him and wished him well. He responded with a surprise that he would make me a new free replacement silicone tail (much like his goldfish one for Doreen Virtue) and he took my measurements. I was very happy about this, but I had been being nice to him BEFORE he made the tail offer. He said he was very busy and it may take a while- I was fine with that. It was January - winter where I live! I wouldnt need a tail til at the earliest may or june and of course I could make the one I had work until then right?

    I continued to remain in contact with mertailor and give him advice on various situation and did my best to be a friend. Without getting too personal and emotional I can say that my opinions of another mermaid (despite trying to voice them respectfully) caused him to decide we could no longer be friends. This disappointed me and much of the behaviour that followed certainly was not professional in my point of view. When I got to July1st and no more mention of the tail (7 months later) I took matters into my own hands and decided to start fundraising for a MVD tail. I figured it would take me at least a year to get one and I had decided mertailor probably wouldn't give me a new one. However I was still kind to him. I did not expect a new tail. It's just frustrating when someone promises one. I have been accused of only forgiving mertailor because I wanted a new tail, but I hope people who were around will remember that back when I apologized to and forgave mertailor there had been NO mention of a free tail. I was kind because I wanted to be, because I wanted to move on. I have since let mertailor know he need not give me a new tail as I have other plans and I seriously doubt he ever intended to give me on to begin with. I wonder if perhaps he only offered thinking I would only be nice to him then?
    (to be cont. In next post)
    Last edited by AniaR; 07-20-2011 at 02:38 PM. Reason: added video

  2. #2
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    It wouldn't let me post that many photos or text so I had to keep going in this comment! This was taken from the rest of my post:

    Finally I thought I'd talk about photoshop. Many people see my tail and 1) Do not realize it has been re-done by Raven and 2) Do not realize there has been a bit of photoshop. IN the above image I'd like to point out a) the fluke does not naturally stay stiff like that or in other photos I had to achieve that by flipping it and the photographer taking many photos. b) At the place where my heels go there has been a bit of photoshopping to lessen the bulge and wrinkles made by the heels. c) The seams have been blended a bit using photoshop to be less apparent d) discoloration and wrinkles have been edited out, colours have been brightened.


    Similar things have been done on this photo, you can see all the wrinkles around the waist and ankles were attempted to be smoothed out. There is still a big bulge where my feet are.





    I had every intention of writing a brand new review when I recieved a new tail. I was more than happy to. But I do not have a new tail so these are the only things I have to say. Not everyone who orders from mertailor has a bad experience. he has been doing very well for himself recently and you need to judge things and people for yourself. Mertailor DOES read posts written about him and if you decide to write a post that is critical of him that will very likely affect how he treats you and does business.

    I am all done with mertailor products I do not think that even if he became super famous I could buy another one of his tails. it took me a year to save up for this one and it has been a constant disappointment. I have spent a LOT of money maintaining it.

  3. #3
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    Issues with my tail

    These are a compiled list of issues I had with my tail as well as things I dont like about it/them:

    • incorrect measurements
    • paint wont stay
    • fluke filled up with water and air, would float or become very heavy
    • paid 1000$ was not replaced or refunded
    • concerns about the toxicity of Alex Plus
    • you can see the seams very easily
    • costs a lot of $$ to maintain
    • lousy type of neoprene
    • came with holes

    If you are considering a mertailor latex tail please consider my points as well as the following:

    • level of professionalism
    • reputation in the community
    • you should buy createx that matches your tail so you can fix it yourself
    • have you swam in a tail like this before? It is not like fabric
    • Are you able to afford the cost?
    • Some people are happy with the tails, some are not. Are you willing to take a risk?
    • Many tails arrive too late, with many issues, and or missing something (shell bra)

    Positive things about mertailor's latex tail:

    • pretty affordable currently
    • comes with a monofin
    • realistic
    • swimmable (to a degree)


    Mertailor claims to be so busy making tails but yet he finds himself enough time to digitally stalk anyone who says anything bad about him. He harasses website admins on websites and forums to remove anything bad about himself, works very diligently to censor anything bad about himself, and constantly brings his own drama with the community to his professional facebook page to get fans riled up and give out misinformation and bias.

    I have decided since Eric technically did not honour our previous agreement- you'll recall I agreed to take down my anti-mertailor video if he apologized to me and the community- we thought he did, but it in fact was not him who wrote the apology but someone else- that I would put my video back up http://www.youtube.com/watch?v=ugUh6eCpWD4 this video really shows the issues with the tail originally, though does not show the current issues I am having with paint etc
    Last edited by AniaR; 07-19-2011 at 02:53 PM. Reason: added a link

  4. #4
    The only problems I have had with my Mertailor "Splash, Too" tail is the fact that the mono fin hurts my wide feet. That is not Eric's fault by no means. Next time, if there is a next time, I will pay the extra for the Competitor Mono Fin.

    I would suggest anyone with wide feet ask for a Competitor Mono Fin. They are very snug, but ever so comfortable.

    The other problem is the stretching after swimming in it for a couple days. Other than that, I have not had any problems.

  5. #5
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    Jesse, your tails all look fantastic on you

  6. #6
    Senior Member Pod of Cali Neria's Avatar
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    Did Raven make the headpiece and bra? They are very pretty

  7. #7
    Senior Member Pod of Cali Neria's Avatar
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    by the way, i voted "i love it!" on the poll, but i meant i love the way your tail looks after Raven fixed it

  8. #8
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    Marina, Alexandrian also known as "Saphira Adaro" (search on FB) Made the head dress, belt, and bra. She did a beautiful job

  9. #9
    Senior Member Pod of The South Mermaid Star's Avatar
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    Raina, I am sorry you have had such a hard time with your tail. I hope that the new one that you are planning to get from MVD will surpass your expectations. You are a beautiful mermaid and a wonderful sole. I wish you the best, because you deserve it.

  10. #10
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    Thank you star, I'd like to move past all the mertailor stuff just wont happen til I can get a new one. Im on the waitlist for MVD I dont think anything will happen til next year

  11. #11
    First of all, I voted "I love it" in the poll simply because the tail, in my opinion, suits you. The tail always seemed to work with your hair no matter the color (You're just that amazing), and even when it was a piece of crud, you made it work, Raina. I am so proud of you for putting up with such a cruddy tail for so long! I am excited to see you in your new one.

    I am planning to save for a MVD tail as soon as I finish fixing my current spandex one. I hope we'll have the chance to swim together someday! <3

  12. #12
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    MVD has sucha huge waiting list! I hope we can all get the tails we want and deserve!

  13. #13
    I voted "I love it"! The orange color scheme really suits you.

  14. #14
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    I have decided since Eric technically did not honour our previous agreement- you'll recall I agreed to take down my anti-mertailor video if he apologized to me and the community- we thought he did, but it in fact was not him who wrote the apology but someone else- that I would put my video back up http://www.youtube.com/watch?v=ugUh6eCpWD4

    Last edited by Winged Mermaid; 07-20-2011 at 12:31 AM.

  15. #15
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    I just realized you can file a complaint with the better business bureau about mertailor as seen here: http://www.bbb.org/central-florida/b...ve-fl-90007136 someone else all ready did!

  16. #16
    Complaint Category: Defective, damaged, or incorrect product received
    Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
    _________________________________

    I wonder what happened there?
    "SeaSparkles" "Spindrift" "Enakai" "Cuddlefish" "Confused"
    Professionally performing as Enakai Fairyfish

    Enakai Fairyfish: FB | IG

  17. #17
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    I was wondering too and I was wondering if he'd be forced to make a reasonable offer if you submitted a report?

  18. #18
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    Name:  mertailorrevgiew.JPG
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    Someone decided to ask Eric about my video, he'll probably delete

    I got some interesting comments on the video, havent checked them for a while because I dont use that account anymore...

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    haha did you know? Im a liar and I paid 100$ for my tail and I didnt measure right *face palm*


    edit: yup he deleted it, oh look at that- surprised?
    Last edited by AniaR; 08-12-2011 at 09:55 AM.

  19. #19
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    what can I say except this is the silliest move ever?

    I have evidence and have shown it to back up every single one of my claims. I am not a "cyberbully" (why do people use that word when they dont even know what it means?) because I post a truthful review, have an opinion, and point out the law to people.

    Dear Eric's boyfriend,
    I understand you're his boyfriend and dont want to see someone you love in pain. Here's the thing, I have evidence of every single claim I make. You however, truthfully are slandering me, based on all the legal links I have provided. So what you are doing actually is illegal. And, I actually, especially after screencapping you, can press charges.

    I would never stoop to the level of linking Eric on my page saying "this guy is a big jerk and a liar who sold me a crappy tail go report him and unlike his page" because I think exploiting people's fans who have no idea of the whole situation is a horribly wrong thing to do. It takes advantage of people and their ignorance. I allow my fans to make up their own minds and I would NEVER bias them against someone.

    Calling me all of those things- is slander. I only imagine all of this is happening because Eric is scared and you want him to feel safe. When Eric stops harassing me and others because we post our negative reviews or catch him in a lie I'll have no problem ignoring him. However, I have every legal right to document and defend myself.

    This was a very poor move. Did you just email everyone and tell them a bunch of lies?

    This is what happens when people stand up to a bully. If I am really doing all the things you say- prove it. If what I have been saying is a lie- it should be very easy for you to disprove that to your friends.

    IF I AM WRONG- WHY DO YOU DELETE EVERY COMMENT WHERE SOMEONE HAS A STORY SIMILAR TO ME, ASKS YOU A CRITICAL QUESTION, OR HAS A CONCERN?
    Last edited by AniaR; 08-17-2011 at 11:56 PM.

  20. #20
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    Matthew, your boyfriend isnt telling you the truth here. I dont expect you to believe me, since I'm apparently such a big "cyberbully. " I'm not making ANY assumptions, I have screen caps, quotes, or otherwise proof of every single thing I've said. You can't prove anything you're saying about me, and calling me out like that, sending people to my page with lies calling me what you're calling me, IS harassment, and is 100% slander.

    This is very disappointing behaviour for someone who is supposed to be a professional. I dont know of any other professionals that attack their critics or people who have complaints about their products. I just assume Eric is terrified of a repeat from the last time when someone hacked all his stuff, reported it all, and basically worked as hard as they could at revenge.

    I never did those things, and I wouldnt. Im entitled to share my review, point out obvious lies, and complaints when I have proof. I would never stoop to the level you are in trying to get me to shut up. :\ Or to the level Eric has come to expect from people.

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