Mermagica's Customer Service, does it exist?

[Merman_Shawn]

I ordered a tail-skin on the 8th of June from Mermagica and the order confirmation came through the next day on the 9th. On the website it states that it takes 7-10 days for construction of the garment and then obviously whichever shipping option you choose.
Today is the 26th of June, 17 days since I ordered and still no shipping notification. I've been doing my best to remain patient as I know this is a super busy time of year for tail-makers. However, I sent them an email 3 days ago asking for a status update on my tail-skin. I have yet to hear back from anyone. It seems that I am not alone in this, as many people have left similar stories in the review section of both Mernetwork and Mermagica's own Facebook account. How can a business take money from a client and then leave them completely in the dark? It's outrageously unprofessional.