Quote Originally Posted by Madison Juliette View Post
I agree. I would want to see examples of multiple products if I were to even think about ordering.

We know that Matt is capable of INCREDIBLE, imaginative sculpts as he demonstrated when he was associated with the Mertailor. I know I am new to the mermaiding world, but it appears to me that a big problem that people have with the Mertailor is lack of consistency (and bad customer service which is a whole different beast all together).

Here is the kicker for me: The Mertailor has produced awesome tails AND problematic tails using their molds (which definitely sounds like less of a sculpt/mold problem and more of a problem in other aspects of tailmaking that Matt may or may not have participated in).

Yes, Mertailor as a company cranked out a SICK lobster tail to debut at MerFest, and we've all seen how gorgeous their tails CAN be. But when it comes down to day-in day-out tailmaking for the average client, the Mertailor seems consistently inconsistent. It breaks my heart to read old (and new!) posts about this. Matt is clearly very very talented at sculpting, but it sucks that he was previously associated with a company that often produced a less-than-stellar product despite good sculpts/molds.

I hope that Merrowfins will post photos of how their repairs turned out and that those mers will post reviews. I know I can't wait to see some real examples of tails that Matt makes on his own. I was ready to throw down a deposit based on those barnacles alone! JUST TAKE MY MONEY ALREADY!!!!!! Haha
Well said.

Eric has always been the type to take all the credit over the years. Matty had a fb page up before where he showed some of his work but Eric made him take it down.

I think he has a unique opportunity where he knows the complaints people make about mertailor and knows how to address them in what he is creating.

I agree it would be better if he had all his ducks in a row; especially for new people who don't know. But I am excited to see what he creates. I have been sending people who need tail repairs his way.

I think it all just comes down to respect for a customer. No tail maker can be perfect, and sometimes issues will happen they can't fix. I've seen both extremes: the maker who won't fix a dang thing ( Eric) and the maker who fixes more than they should ( Raven). I think you need to fall somewhere in the middle, have a clear terms of service, and just be dang polite to people! Clients can be assholes in the wrong for sure. I have seen it. But when you start insisting everyone is like that, the problem is probably with you lol.

Matt and I have a sorted history. But I am still supportive of new tail makers so long as they don't scam anyone.

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