Hey Mermaidhunter, I saw your post and had to chime in.

Getting an answer from Finfolk was like pulling teeth with regards to not only my tail, but asking for adjustments. I ended up giving up on sending the tail back to them for adjustments since they simply would not answer me (and seemed to be favoring another FF mer with regards to taking in her tail but not mine?) It definitely put me off from getting another tail from them in the future.

I do know they're very hard-working ladies but that doesn't make the wait time any easier. I'm very sorry you're having to deal with this, MH. /hug hug hug

Is it possible to message them once every 10-14 days asking for an update?