Finfolk's New Tails!

[Saren]

Ahhhh!!! My tail is coming tomorrow and I couldn't help but watching the review video you posted, Saren. I'm also afraid that my only regret is not adding on the extra fins.

The suspense is killing me though. I even took off work tomorrow to wait around for it. unfortunately for the past month or so my city has had a huge package robbing issue. And there's no way I'm risking getting this stolen!


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Ohhh congrats! I can imagine you'll be pretty happy when that doorbell rings!

[Gravity Falls]

Totally! I doubt the ups guy will even get the chance to ring the doorbell, since I'll be darting outside the second I see the truck out my window :-)


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[Moonchild]

Omg Saren, your tail is beautiful!!😍 that was my favorite color scheme too so I might be a little biased but nevertheless, it looked great on you!!😍 If it weren't for the shipping costs to Europe I would have ordered one already!

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[Vrindavana Starfish]

I'll test it out on my swim. It's still pretty chilly so I may have to push it to Tuesday.

Awesome! I hope you get to swim in it soon. I finally got to watch the unboxing video and it looks gorgeous! And I don't know why anyone would have left a rude comment, people are just jerks. It was a great video, and there's nothing risqué about a pair of shorts. You looked great!

[Gravity Falls]

So I received my mythic tail. It's absolutely stunning and would have fit well, but a tooth on the zipper was missing, making it IMPOSSIBLE to zip up. I'm really disappointed.... and just sad.

I made sure I wasn't the cause of this as well. I was extremely careful trying to put the tail on, as well as taking it out of the box.

[Mermaid Alea]

Noooo! I hate zipper problems! Have you contacted Finfolk about it?

[Gravity Falls]

Noooo! I hate zipper problems! Have you contacted Finfolk about it?

Yes, I've emailed them! Seems like it'll probably take a while from them to email me back though since not many people have been getting any replies from them lately.
I also contacted a tailor who said they may be able to replace the broken tooth, or come up with something else. I'm thinking that if FinFolk agrees to take the tail and fix it it'll take a few months though ://

I'm just disappointed since I have my first meetup on Sunday, and was really hoping to have something other than a fabric tail with me!

[Mermaid Alea]

Yeah I figure it might take Finfolk a while to reply. If you do end up taking it to a tailor make sure they replace it with a tooth that is waterproof. If they have to come up with another idea they could try snaps. I have some quarter sized coated metal snaps that I use to secure the bottom of my fabric fluke and it works perfectly.

How were you able to get the zipper down? Or did it come off of the track when you hit that missing link?

[Gravity Falls]

Yeah I figure it might take Finfolk a while to reply. If you do end up taking it to a tailor make sure they replace it with a tooth that is waterproof. If they have to come up with another idea they could try snaps. I have some quarter sized coated metal snaps that I use to secure the bottom of my fabric fluke and it works perfectly.

How were you able to get the zipper down? Or did it come off of the track when you hit that missing link?

The tailor did also mention securing it with snaps. I don't really want to have to resort to that though since I paid over 700 dollars for this, and it shouldn't have any problems. I do also understand that no one is perfect and mistakes to happen unfortunately.

I was able to get the zipper down without a problem, even with the tooth missing, but once I tried zipping it back up, that's when it stopped and wouldn't pull forward.

I'm also really scared that if I alter it so I can swim on Sunday FinFolk won't let me send it back to repair

[Mermaid Alea]

Very true I definitely would not alter it until Finfolk gets back to you. Good luck with getting the problem resolved!

Also it is a good thing you didn't have the tail on and then the zipper wouldn't unzip. That would not be fun being stuck inside the tail!

[MermaidLiara]

That sucks Gravity Falls! But I'm sure Finfolk will fix it, maybe even if you already used it in the water! They have good customer service. Perhaps you will receive a reply faster if you contact them through Facebook or Instagram? You could ask them if it's okay to use it for the meet first.

[Mermaid Emeraldina]

Great unboxing video, i have watched it several times. I also ordered the teal. I splashed out and ordered the additional fins too, looking forward to those A LOT. I will upload a video as well. Im glad I chose teal, in pictures and videos the colour really stands out and looks so deep and rich in colouring. I am in the UK and am yet to receive a dispatch email. I have been told it will be shipped last week (still nothing) then the response email said they hope to have all mythics dispatched MID january. So i have to sit out this week and next until i get that dispatched email. Then wait the long slog till its shipped all the way to London... Yes the wait is killing me slowly...

Saren i saw that rude comment and also reported it. It was obviously a mervert trying to be clever... yawn

[Mermaid Emeraldina]

So I received my mythic tail. It's absolutely stunning and would have fit well, but a tooth on the zipper was missing, making it IMPOSSIBLE to zip up. I'm really disappointed.... and just sad.

I made sure I wasn't the cause of this as well. I was extremely careful trying to put the tail on, as well as taking it out of the box.

this is extremely worrying. I will pay super close attention to my zipper regarding this post. thanks for the heads up. I hope the twins resolve this issue for you

[Gravity Falls]

That sucks Gravity Falls! But I'm sure Finfolk will fix it, maybe even if you already used it in the water! They have good customer service. Perhaps you will receive a reply faster if you contact them through Facebook or Instagram? You could ask them if it's okay to use it for the meet first.

I'm hoping so! I haven't used it in water yet. I'm going to hold off going to a tailor until they reply though.

[Gravity Falls]

Update: finfolk messaged me back this morning!! They said I could either send it in to see if they can fix the zipper, or they can make me a new tail come February. The customer service was great, and I can't believe I even doubted the girls for a second.

They also mentioned that they zip up and down several times before sending tails out to make sure they're in working condition, and that they haven't ever heard of this being a problem before. I really hope it was just me with this problem.
I was very gentle getting the tail on, so I just can't understand how I could have broken it. Maybe it will forever remain a mystery.
It looks like I'll be receiving my tail in march now though. What's a couple more months eh?

[MermaidLiara]

^I'm happy for you!

[Mer Coralia]

Glad it worked out

That was a rather odd malfunction. Least it'll be in the new batch so more kinks will be rolled out hopefully.


I can't wait for them to post more silicone tails. I have yet to find any more pictures of that dark Ariel tail they did with an old fluke.

Just realized I forgot to add that fluke on that list I made in the other thread... oops

[Mermaid Alea]

Update: finfolk messaged me back this morning!! They said I could either send it in to see if they can fix the zipper, or they can make me a new tail come February. The customer service was great, and I can't believe I even doubted the girls for a second.

They also mentioned that they zip up and down several times before sending tails out to make sure they're in working condition, and that they haven't ever heard of this being a problem before. I really hope it was just me with this problem.
I was very gentle getting the tail on, so I just can't understand how I could have broken it. Maybe it will forever remain a mystery.
It looks like I'll be receiving my tail in march now though. What's a couple more months eh?

That is great!
So the moral of the story is if a zipper loses a tooth, it has to go get fixed by twin mermaids. Gee when I lost baby teeth nothing that exciting happened to me.

[Gravity Falls]

Basically! It's sad that a tiny tiny piece of plastic can ruin all the fun!


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[meerine]

Basically! It's said that a tiny tiny piece of plastic can ruin all the fun!


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So glad to hear they are fixing it up for you!

On another note, is it my imagination, or is this a Mythic Tail Scale top? If it is, I WANT ONE!!!! :-D

https://www.instagram.com/p/BPGGyhbj...aid_bubu&hl=en