Wanted to make a post here to see if any other folks placed an order with Merbella around when I did. (Nov 20, 2016.) I was told the wait time was over a year.
Tyler Sutter told me Raven loved my tail design so much she wanted to take it on despite their load. I paid up front for a heavily custom OOAK mold. Here is my sketch: https://www.instagram.com/p/BNQl7gbB...by=dorian.kane
Since then, I've received very sparse, sketchy communication. I had to pressure for updates and, about 8-9 months ago, I finally received photos of my supposedly finished fin molds. Then nothing until this point.
Since then, I've noticed their turnaround time silently go up and up from 120 days to 1 year+ and now a vague 2+ years. All with no communication to me. Now I'm hearing they tell new clients its "open production" with no upper limit to completion.
I also own my own art business and so I understand to an extent that things evolve, but the lack of communication is beyond unprofessional. I mean... 8 months? Yikes!
I've seen some folks on here have gotten refunds on their orders and I'm tempted to pursue that myself despite my initial excitement. Anyone have an experience to link or share with me?
Edit: I've sent them an email requesting a refund and cancellation since I've seen that others have done this successfully.
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