Merbella Studios

[Moongazer]

Made by: Merbellas
Ordered on: April 12 2013
Item: Simple Scale Bracers
Cost: $41.64 CAN + $5.57 CAD Shipping
Rating for Article: 2 Stars
Rating for Service: 1 Star

I've waited for a long time to write this review because I'm nervous about posting something negative about a maker that everyone loves and adores. It's hard being so excited about owning something from the great and amazing Merbellas only to have it not be what everyone makes out the quality and the experience to be. It feels like you have to actually buy one of her tails to get the amazing quality and experience that everyone is dieing to have, not just her 'cheaper' items. Anyways,

I placed an order on April 12, 2013 for the bracers when she announcing they would be restocked. I was so excited and made sure I had enough to purchase them. After I placed my order I messaged her to ask her if she needed my size, she said yes, so I said my wrists are 6" all the way around. (super small) And then I waited.

I messaged her on April 23, asking when I could expect them. She said it took two weeks to make but she was planning to get them sent out later that week. I waited.

Fast forward to June 3rd. I sent her a message asking if these had been sent as I had no yet received them. She got back to me that same day and said
"No Shipped SO many orders at once I didn't get any tracking numbers.
But I shipped everything priority so they definitely should have gotten there by now. I wont be home till next week , if they STILL haven't arrived by the time I get back from my trip I can make a new set and ship them."
So I waited.

On June 11th my bracers finally arrived! I rushed down to my friends house across the boarder, as it was cheaper shipping that way and opened them with her. To my dismay they where huge. And not the coloring I had specified at all in the order. I was heart broken and couldn't believe that this is what I was looking at. Not only where they too big, they where also ripped in one spot and the silicone didn't look smooth like I had seen everyone else.

http://s23.photobucket.com/user/0cea...20Bracer/story

I messaged her
"Hey hun. So I got my bracers last thursday/Friday finally! Yay! Anyways, I had a chance to look at them, try them on and such, and they are both 2" too big. Also the paint job isn't what I was hoping for/expecting.

I'm wondering what we can do, given that I can't really wear them as is..."
And got back
"If you send them back we can give you a full refund <3"
Which means I would have to ship from Canada instead of the states because my friend had just moved and I didn't want to spend any more money on gas over 50$ bracers. I swallowed down my disappointment, and sold them for half price to a friend who fit them much better then I did.

Closing thoughts: It felt like, since it was such a small item to her, that the quality and care just wasn't there. I'm not sure I would buy anything but a tail from her, and even then, I'm still soured over this haha.

(I can provide screen shots of the convos if needed. And the order. I tried to not make it too negative, sorry if it came off that way.)