Finfolk Productions: anyone ordered a tail from them? I just did!

**Mermaidhunter** · 11-27-2015, 03:55 PM

Actually 20 months and still counting........

**Mermaid Lorelei** · 11-29-2015, 06:44 PM

So, has anyone actually received anything recently? I got another message about a week ago saying they'd ship my top out the next day, but nothing since that.

**Ianthe** · 11-29-2015, 11:38 PM

Hi guys, does anyone know how large the Loreena fluke is in comparison to the other flukes, particularly the Calypso? is the Loreena fluke the largest? thanks!

**Mermaid Stardust** · 11-30-2015, 01:06 AM

Still waiting....sigh

**Mermaid Lorelei** · 11-30-2015, 09:28 AM

Hi guys, does anyone know how large the Loreena fluke is in comparison to the other flukes, particularly the Calypso? is the Loreena fluke the largest?

From my understanding, the Lotus is the largest fluke they offer. Also, the Calypso and Loreena are approximately the same size.

**Ianthe** · 11-30-2015, 10:25 AM

Cool, thanks Lorelei!

**Mermaid Stardust** · 12-02-2015, 06:35 PM

Originally Posted by Mermaid Lorelei

So, has anyone actually received anything recently? I got another message about a week ago saying they'd ship my top out the next day, but nothing since that.

Have you heard anything yet? I just keep getting empty promises. Its getting very frustrating.

**Mermaid Lorelei** · 12-02-2015, 07:25 PM

I've had another empty promise, but that's it. No actual progress seems to have been made.

**Mermaid Coralia** · 12-03-2015, 08:16 AM

I agree with Arion. At this point I would be steaming. I'd be so frustrated. If I was told they were shipping my ANYTHING the next day, more than one time, I'd be mad. But this is getting ridiculous. If it's not done don't lie and say it is to make yourself look better. Or even if it is done and they just haven't sent it, that's still no excuse. just...UGH

**Ariel-Starfish** · 12-03-2015, 08:50 AM

How long have u girls been waiting?

**Sherielle** · 12-03-2015, 09:21 AM

I rather agree. I want a finfolk tail more than anything, but if I had been waiting for as long without any communication, I would be pissed and emailing them daily. MermaidHunter, Waiting for 20 months isn't at all acceptable. AT ALL. I get that they moved, I get that they are busy, but I don't get the hellacious wait time. I make custom pendants. While that isn't the same as a silicone tail, I learned that you have to communicate with your clients, even if to tell them that you are way behind.
I would be asking for my money back as well.

**Mermaid Stardust** · 12-03-2015, 10:11 AM

I send messages on a daily basis. I get no reply and when they do finally make contact, it is with a wishy-washy answer with no progress and promises like the newest one that my tail will be completed and sent this coming weekend.....we'll see

**Rogue Siren** · 12-03-2015, 10:42 AM

Originally Posted by Merman Arion

Franky girls, ah this point, it's just my opinion but I think you are within your rights to call out the bullshit and ask for a refund. This is beyond ridiculous and getting nowhere. I love the twins but this is unprofessional no matter the excuse.

Just saying.

This

**Jake** · 12-03-2015, 10:42 AM

Seeing everyone else's posts has me a little worried. Not even so much about the wait times, more so the lack of communication.

**badkidbebe** · 12-03-2015, 01:17 PM

I'm wondering if a scheduled pick-up order would solidify having it made on time? I think I read somewhere that picking up an order from them was possible. They would HAVE to have the item(s) finished if someone was booking a flight and possibly staying somewhere overnight and driving to their shop to get it. Right?

reading over the comments about waiting has got me thinking of other alternatives of obtaining a paid product.

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**Finfolk Productions** · 12-03-2015, 03:53 PM

Sienna, your mother was already offered a refund and declined, opting instead to wait for additional changes to be made. We felt we were being treated poorly, as the paint design was changed three times during the painting process, and other unfair demands were made. (Pushing other clients back, as we painted, and repainted, and repainted again.) Instead, we have continued to do our best, given the changes, and our preference to back away from the project while offering a full refund. There are two sides to every story, everyone. Be sure to remember that.

Anyone who has additional concerns is welcome to address them with us personally.

**PearlieMae** · 12-03-2015, 04:06 PM

Seems like people have tried to, to no avail...thus the complaining here.

**badkidbebe** · 12-03-2015, 06:15 PM

Had an exchange of words with a fellow mermaid and she has a beautiful tail by FF. I'm so antsy and impatient but she reminded me that patience is key and that it'll be worth it in the end. She had to wait for her tail with production being pushed back too but the tail came out so beautiful and it was worth the wait. Can't rush art! And FF is the best of the best!

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**Jake** · 12-03-2015, 07:43 PM

Originally Posted by badkidbebe

Had an exchange of words with a fellow mermaid and she has a beautiful tail by FF. I'm so antsy and impatient but she reminded me that patience is key and that it'll be worth it in the end. She had to wait for her tail with production being pushed back too but the tail came out so beautiful and it was worth the wait. Can't rush art! And FF is the best of the best!

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I totally agree with you. It'll definitely be worth the wait. I've wanted a silicone tail for a while now and I've seen a lot of really awesome looking tails but Finfolk's tails are exactly what I'm looking for.

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