I want to give him the benefit of a doubt. It's possible he could be backlogged or overwhelmed, but I would still appreciate him taking a minute to reply to my messages. I send maybe one or two each month to see how things are with my tail. It says, "Seen" but he wouldn't respond. It makes me wonder if he haven't even started on my tail yet. He also would never respond when I ask for progress photos too. If I don't hear anything by the end of the month I'm considering filing a dispute through BBB or paypal.